Field Applications Specialist

3 weeks ago

Indianapolis, United States F. Hoffmann-La Roche Ltd Full time

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

Job Facts:

This is an exciting time to join Roche Support Network. If you are passionate for problem solving then this is the position for you As a research-focused healthcare company, Roche discovers, develops and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring. Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.

Territory:

Atlanta, GA

The Opportunity:

The Roche Support Network group is committed to providing industry-defining support to its customers. As a Field Applications Specialist, you will have the opportunity to travel and demonstrate your expertise as a technical repair and/or installation specialist for Roche assigned product lines, and provide valued service to your laboratory customers in an assigned territory.

• Serves as the Roche liaison and expert with the field and customers on all consultative, administrative and technical installation matters pertaining to implementation of assigned Roche systems.

• Serves as the lead technical expert for field support staff by supporting the local support team with the identification, analysis, and execution of complex hardware instrument implementations, including pre-installation planning and resolution of post-implementation hardware issues.

• Provides analysis, feedback and recommendations on product failure trends and service ability issues.

• Diagnoses mechanical, hardware, software and system failure, using advanced knowledge, experience and skills.

• Determines most cost effective repair/resolution to minimize delay to the installation timeline.

• Responsible for maximizing customer satisfaction with Roche hardware installations.

• Promotes effective, positive, and productive communications among team members to ensure and maximize satisfaction of customers.

• Manages assigned installations at a level that promotes goodwill, confidence and credibility in order to exceed customer expectations in terms of product, installation and support quality.

• Will oversee and assess quality of installation teams work and provide feedback to regional lead engineers regarding customer site readiness, delivery, and install resource scheduling.

Who you are:

Bachelor's degree in Biology, Chemistry, Cell Biology or Biochemistry, or Bachelor's degree in Medical Technology, and/or relevant experience3 years of previous experience in a clinical laboratory or IT in a clinical lab environmentPreferred Qualifications:

Ability to learn Roche solutions (i.e. chemistry, immunology, molecular, life sciences, IT solutions), and stay current with industry trends.Effective written/verbal communication skills as well as project management experienceEffective customer consultative skills which includes advanced scientific knowledge and analysis, exceptional customer engagement, and fostering of strong customer relationships.Demonstrated ability to coach and mentor junior staff and lead by example.Can work as a field based individual contributor with independenceThis is a remote, field-based position.Relocation benefits are not available for this position.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants. #J-18808-Ljbffr

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