Patient Access Representative

3 weeks ago

Buffalo, United States Allina Health Full time
Number of Job Openings Available:
1
Date Posted:
July 22, 2024
Department:
16008948 RCM Buffalo Patient Access
Shift:
Day/Evening/Night (United States of America)
Shift Length:
8 hour shift
Hours Per Week:
32
Union Contract:
SEIU-4-Buffalo-Service Workers
Weekend Rotation:
Every Other
Job Summary:
Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.
Key Position Details:
  • 0.8 FTE (64 hours every two weeks)
  • Day/Evening/Night
  • Every other Weekend Rotation
  • Benefit eligible
  • SEIU Represented Role
Training is required Monday through Friday 8:00 AM - 4:30PM for the first 3 weeks. After training, typical schedule is evenings, but days and nights may be available.

Typical schedule is as followed:
  • Evening Shift: 3:00 PM - 11:30 PM or 1:00 PM - 9:30 PM (shifts vary).
Job Description:
Responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record.

Principle Responsibilities
  • Greets and welcomes patient in person.
    • Collects demographic and insurance information.
    • Checks in or interviews patient to complete appropriate paperwork.
    • Directs patient to their appointment or procedure.
    • Documents any issues and resolutions in electronic medical record.
    • May assist in scheduling add-on appointments.
  • Verifies eligibility and benefits information for payers and interprets results.
    • Obtains cost information and explains information to patient if necessary.
    • Obtains signatures from patients as needed.
    • Collects co-pay or deductibles. Determines patient need for financial counseling and offers to explain resources available.
    • May order supplies in designated work area.
  • Uses resources, tools and procedures to complete accounts in assigned work queues.
  • Assists patient in completion of request for information forms and submits to appropriate department.
    • May gather medical record information from all departments for collection and distribution.
    • May mentor new staff.
  • Other duties as assigned.
Required Qualifications
  • Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
  • 2 to 5 years of revenue cycle experience
  • 2 to 5 years of customer service experience
  • 0 to 2 years of general office experience
  • 0 to 2 years of experience using computers including an electronic medical record, Microsoft Word, Excel and Outlook

Preferred Qualifications
  • High school diploma or GED

Physical Demands
  • Light Work:
  • Lifting weightUp to 20 lbs. occasionally, Up to 10 lbs. frequently

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