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Customer Care

4 months ago

Richmond, United States Renewal By Andersen Full time

**Customer Care**

Richmond, VA

* Operations

* Full Time

We are seeking someone who is super organized, and detail oriented to be a key support member in the Customer Care realm of replacement windows, entry doors and patio doors. The right candidate brings a love of learning and improving, prefers working in a fast-paced environment, and is motivated.

Follow **A reputation that stands apart**

We've long understood that a quality experience is in the details. All of the engineering and craftsmanship we put into our products would mean little without the very best teams to back them up with service, warranty, field operations, logistics, and customer service and support.

**Top-to-bottom expertise**

Our business isnt just making custom windows, its providing a world-class homeowner experience at all touchpoints. True multi-taskers, every member of our retail operations team is dedicated to our products AND our process.

**Job Details**

RENEWAL BY ANDERSEN of Central VA was named a '2021 Top Workplace' by Richmond Times Dispatch and we are proud to have been named a 'Top Workplace' for three years in a row Who We Are: -#1 Window & Door Manufacturer in the country; Renewal by Andersen is the window and door replacement division for Andersen Windows -We are one of the most trusted brands in America. We have built over 100 years of Great Brand Recognition by providing superior service to customers and products with proven performance -We are accredited by the Better Business Bureau and recognized by JD Power for the Highest in Customer Satisfaction with Window and Patio Door Manufacturer Brands Duties of the position include: Help manage the Installation and Service schedule Keep in constant contact with homeowners and Install teams Monitor ship reports and finance reports Confirmation calls and status calls to be made for all install and service appointments Follow up calls made to ensure all homeowners are delighted with their install or service. Post daily communication with Homeowners via our in-house system Maintain Calendar with daily/weekly/monthly task Check email periodically throughout the day and respond in a timely manner Participate in weekly operations meetings Participate in monthly installer meetings Participate in quarterly customer care meetings Keep paperwork organized and filed away in the proper place Answer phones - Answer telephone, determines nature of business and directs individual to appropriate staff or supplies information. Project leader on several monthly projects as assigned by Customer Experience Manager Aid Sales Reps when needed Aid Customers answer questions, schedule, etc.while providing a delightful experience Qualifications: - High School diploma or equivalent -Minimum of 5-year customer service experience -Computer experience is a must -Basic Word and Excel spreadsheet skills -Experience with Outlook -Ability to develop and establish good interpersonal relationships -Demonstrates ability to work and contribute to a team environment -Superior phone etiquette and verbal/writing skills -Customer orientation -Flexibility and positive outlook -Listening skills -Detail orientated is a must Job Type: Full-time Hours are 7:30am 4:45pm Salary: $30,000.00 to $40,000.00 /year **Customer Care**

Richmond , VA - Operations