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Automation Service Engineer I/II

2 months ago

Union City, United States BillionToOne Full time
BillionToOne is a next-generation molecular diagnostics company dedicated to developing powerful and accurate diagnostic tests that are accessible to all. Our innovative QCT molecular counting technology significantly enhances the resolution of disease detection using cell-free DNA by over a thousandfold. This groundbreaking technology is integral to our product offerings, including one of our flagship products, Unity Complete™, the only non-invasive prenatal screen capable of assessing fetal risk for both common recessive conditions and aneuploidies from a single maternal blood sample. Leveraging the same molecular counting technology, we;ve expanded our impact into oncology in 2023 with a pioneering liquid biopsy test, Northstar, that combines treatment selection with monitoring. To date, over 500,000 patients have benefited from our innovative and precise diagnostic tests, and our Annual Recurring Revenue (ARR) has grown from $0 to $125 million in the last ~4 years.

BillionToOne has successfully raised close to $400 million in funding, with a notable $130 million Series D round completed in June 2024, resulting in a company valuation of over $1 billion. This funding has come from prestigious global institutional investors, including Hummingbird, Adams Street Partners, Neuberger Berman, Baillie Gifford, and Premji Invest. BillionToOne has recently been recognized by Forbes as one of America's Best Startup Employers for 2024, highlighting the company's exceptional work environment and commitment to innovation.

Our team has grown significantly and we now proudly employ over 400 highly skilled individuals. Despite substantial growth, we have successfully maintained the unique culture that has defined BillionToOne from inception, continuing to cultivate a team that is not only diverse and passionate but also innovative. Headquartered in Menlo Park, California, with an additional facility in Union City, California, BillionToOne remains at the forefront of significant advances in molecular diagnostics, evidenced by the recent announcement of clinical outcomes data for its Unity Fetal Risk Screen and new advancements in cancer diagnostics. For more detailed information about BillionToOne and its groundbreaking work, please visit our website at www.billiontoone.com.

We are seeking an Automation Service Engineer I/II to provide service support to the laboratory operations team and to be responsible for troubleshooting, maintenance, and repair of laboratory equipment utilized. This position requires a candidate that is strong in root cause analysis, application support and repair of equipment commonly used in the Next Generation Sequencing workflow. This role requires a detail-oriented candidate with experience in a regulated environment, exceptional documentation (GDP) abilities and strong written and verbal communication skills. This role is an onsite position in our brand new, state-of-the-art, 90,000 square foot facility in Union City, CA.

Shift Hours: Monday - Friday, 7 AM - 3:30 PM

Responsibilities:
  • Provide service, support, and troubleshooting for automated processes and instrumentation.
  • Perform and coordinate maintenance work on laboratory equipment.
  • Carry out Installation, Operational, and Process Qualifications on new equipment as necessary.
  • Collaborate with Quality Control to ensure all documentation is completed accurately according to regulatory requirements.
  • Maintain well-organized equipment records.
  • Troubleshoot, conduct root cause analysis, and problem solving on lab instruments.
  • Effectively coordinate with vendors as required for equipment issues.
  • Prepare documentation as needed for equipment operation and maintenance.
  • Propose and design plans for process improvements.
  • Represent the Service Engineering Group in cross-functional meetings.
  • Maintain equipment parts inventory and equipment records.
  • Undertake special projects as assigned.
Requirements:
  • BS degree in a scientific discipline.
  • 2+ years of experience in operating and troubleshooting Liquid Handlers, Sequencers, Fragment Analyzers, and similar laboratory equipment.
  • Experience working in a CLIA regulated environment.
  • Strong customer focused service experience.
  • Ability to engage in constructive dialogue, challenge concerns and maintain transparency.
  • Proficiency in problem-solving with limited direction and making confident decisions.
  • Attention to detail and accuracy.
  • Strong multi-tasking ability with a focus on prioritization.
  • Experience in troubleshooting complex scripts is an added advantage.
  • Familiarity with Molecular Biology techniques is desirable.
  • Excellent communication skills both written and verbal.
  • Ability to work effectively in a team and build strong relationships.
  • Self-motivated with a high level of initiative.
  • Drive for continual improvement.
  • Proficient in MS Office suite.
Benefits And Perks:
  • Working with a team of 'rockstars' who bring out the best in everyone
  • Open, transparent culture that includes weekly Town Hall meetings
  • The ability to indirectly or directly change the lives of hundreds of thousands patients
  • Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered at 80%
  • Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%)
  • Retirement savings program including a 4% Company match
  • Free daily on-site lunches provided from top eateries
  • Latest and greatest hardware (laptop, lab equipment, facilities)
  • A variety of perks on campus (state of the art gym, restaurant)
  • Free on-site EV charging (compatible with all EVs, including Tesla)

At BillionToOne, we are proud to offer a combination of a (1) base pay range (actual amount offered is based experience and salary/equity options split that the candidate chooses) (2) generous equity options offering, on top of (3) industry leading company benefits (free healthcare options, 401k match, very generous fully paid parental leave etc.).

For this position, the base pay rate is: $45.67 - $64.90 per hour.

BillionToOne is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.