Branch Service Manager

4 weeks ago

Braintree, United States Penske Truck Leasing Co., L.P. Full time

Position Summary:

A Branch Service Manager's responsibility is managing the shop floor and handling minor shop administrative tasks that are the result of preventative maintenance and repairs. The branch service manager oversees the maintenance supervisor and/or technicians to assure the location aligns business objectives and customers demands.

Major Responsibilities:

Manage preventative maintenance scheduling, quality, and customer satisfaction

Listen to and resolve customer complaints regarding services, products, or personnel

Hire, train, and evaluate personnel

Assure that each direct report understands the company objectives

Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business

Direct and supervise associates engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services, such as pumping gasoline for customers

Provide staff with assistance in performing difficult or complicated duties

Plan and prepare work schedules, and assign associates to specific duties

Attend company meetings to exchange product information and coordinate work activities with other departments

Prepare sales and inventory reports for management and budget departments

Formulate pricing policies according to profitability requirements

Other projects and tasks as assigned by supervisor

Qualifications:

At least 3 years of previous work experience in diesel shop maintenance required

At least 1 years of supervisory experience required

Associates Degree (business or technical) or Vo-Tech Graduate preferred

Proficiency in the use of Microsoft Outlook, Word, Excel, Access, and PowerPoint required

Strong written/oral communication and people management skills required

The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management

The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.

Regular, predictable, full attendance is an essential function of the job

Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

This position is regulated by the Department of Transportation or designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required. Associates must have the ability to accept responsibility for their own safety, as well as the safety of others.

Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.

The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.

The associate must be able to work safely at heights using applicable ladders and elevated working platforms.

The associate must be able to safely work in all weather conditions.

Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.

The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.

Penske is an Equal Opportunity Employer.

Job Category: Vehicle Maintenance Management/Supervisors

Job Family: Operations

Address: 140 Messina Dr

Primary Location: US-MA-Braintree

Employer: Penske Truck Leasing Co., L.P.

Req ID: 2402309

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