General Manager,

** General Manager, Wave Resort - Long Branch, New Jersey**

**Job Category****:** Admin & General **Requisition Number****:** GENER008479 Showing 1 location **Job Details**

**Description**

**JOB SUMMARY:**

As a GM with PM Hotel Group, you will be instrumental in hiring, motivating, and rewarding a winning team of associates who embrace our core values and are passionate about delivering memorable lifestyle experiences to our guests. You are the liaison with the brand, our owners and with PM- responsible for ensuring a successful business operation. From supervising brand training and meeting operational and project deadlines to following budget guidelines and fostering a welcoming and supportive culture, the GM sets the tone. As the face of the hotel, you will network with city officials and local business leaders, building awareness and developing community relationships; on-site the GM is a lifestyle ambassador, embodying both the brands values and PMs LIVE spirit.

**RESPONSIBILITIES + AUTHORITIES:**

Display honesty + integrity in every facet of the role

Be a hands-on do-er and inspirational leader able to motivate team members to drive for success and exceed expectations. Be willing to pitch-in in day-to-day hotel operations

Build strong relationships with colleagues, partners, clients, and outside vendors

Approach all encounters with guests and associates in a friendly, respectful, and service-oriented manner

Play a pivotal role in hotel sales efforts including meeting clients, hosting luncheons and receptions and meeting with on-site contacts on a daily weekly and monthly basis.

Foster strong connection with department heads to be approachable at all times

Maintain high, professional standards of personal appearance and grooming and act as a model to associated on property

****SPECIFIC DUTIES:****

Responsible for the optimizing propertys financial performance and maintaining high-level performance and operational service excellence

Provide inspirational leadership to enliven PMs vision and deliver extraordinary service and uphold our core values

Monitor guest feedback and performance data to optimize guest engagement and loyalty and implement corrective measures as needed

Stay informed of market trends and introduce new products and experiences to drive guest engagement, increase revenue and ensure a competitive position in the market

Manage hotels operational budget and monitor financial performance to ensure goals are met or exceeded

Provide hands-on leadership to ensure revenue is maximized and expenses are controlled

Together with DOS conduct daily meetings focused on prospecting and existing account maintenance; call on Top-10 accounts meeting with clients and meeting with contacts and team members on ongoing basis (daily, weekly, monthly)

Ensure regular ongoing communication occurs daily rallies, stand ups, department meetings. Tour operating departments daily- making adjustments as needed with department heads

Conduct weekly staff meetings including trainings conducted by managers to ensure service performance standards, associate engagement, and development

Hold monthly financial review with all department managers and supervisors

Develop managers for advancement through ongoing trainings and mentorship

Ensure that ongoing service trainings are occurring to maintain service standards

Other job-related duties may be assigned by the associates supervisor.

Creative | Collaborative | Enthusiastic | People Person

Proven, dynamic leader and self-starter

Strong written and verbal communication skills

Able to recruit and establish high performing leadership team

Demonstrated problem solving and interpersonal skills

Luxury and independent hotel experience; resort experience preferred

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information to resolve conflicts

Local and regional market experience a plus

Honesty, integrity, passion for hard work and success. Detail obsessed. Results driven.

**QUALIFICATIONS + SKILLS:**

Bachelors degree and 10 years progressive work experience

Minimum 3 years as a hotel manager in an upper upscale or luxury hotel environment; resort experience highly preferred

Excels at communication- both verbal and written. Prior experience serving as a hotel spokesperson strongly desired

**ABOUT WAVE RESORT COMPLEX**

Located on the Jersey Shore in Long Branch, the Wave Resort mixes ocean views and relaxing beach vibes just steps from the Atlantic Ocean. The luxe oceanfront oasis features stunning modern design, an on-site spa and 4 curated dining concepts. With panoramic views, the spectacular 7000 square foot indoor-outdoor rooftop private event space is a showstopper; along with the stylish ocean-view pool and lively activated bar, The Wave is one of the areas most desirable new beach destinations. The Bungalow Hotel delivers the Shores most artistic, curated boutique experience with uniquely decorated oversized accommodations just steps from the boardwalk and sandy beach.

**ABOUT PM HOTEL GROUP**

**Awards + Accolades:**

Recognized as a *Best Place to Work in Hospitality* as seen in Hotel Business

Fastest Growing Private Companies in DC Washington Business Journal

Inc 5000 Fastest Growing Private Hospitality Companies

**PM is PEOPLE-POWERED**

At PM Hotel Group we are passionate about fostering an environment that allows our associates to thrive. Creating a culture dedicated to respect, teamwork, entrepreneurial spirit, and the drive to succeed, we encourage our associates to express themselves and their unique talents. We celebrate diversity and are committed to equity and inclusion.

A top-15 hotel management company, PM Hotel Group has over two decades of experience building relationships with brands, partners, and third-party hotel owners. We know that our greatest resource is our people, and this *people-first* mindset is at the heart of our corporate DNA.

**Qualifications**

**Skills**

**Behaviors**

**Preferred**

**Innovative****:** Consistently introduces new ideas and demonstrates original thinking

**Leader****:** Inspires teammates to follow them

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**Motivations**

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**Education**

**Preferred**

Bachelors or better.

**Experience**

**Preferred**

**3 years:** Minimum 3 years as a hotel manager in an upper upscale or luxury hotel environment; resort experience highly preferred

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)