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Quality Assurance Manager

2 months ago

St Paul, United States Center for Energy and Environment Full time
Quality Assurance Manager

The Quality Assurance Manager is responsible for overseeing all aspects of quality assurance inspections for the residential department of the Center for Energy and Environment. This includes: management and coordination of site visits for inspections; management of relations with contractors and homeowners; reporting of all activity to funders; providing feedback to staff and contractors about performance in a timely and professional manner. This position works closely with other Management and staff of the Residential Department to achieve overall department goals and requires working both at site visits and office.

This is a management level position that reports to the HES Field Operations Manager. This is a full-time position that provides a wide range of benefits including Paid Time Off (PTO), medical, dental, life and long-term disability insurance and a retirement plan.

Background:

CEE is a community-based clean energy nonprofit with offices in the North Loop of Minneapolis and St. Paul's Midway. We provide practical energy solutions for homes, businesses, and communities to cut energy waste and harmful emissions. We collaborate regularly with field peers and partners and employ curious people who enjoy learning and contributing to Minnesota's quality of life and economy. Our workplace invites open door communications, respect for diverse backgrounds and points of view, and an emphasis on work-life balance.

Responsibilities:

  • Develop and maintain a quality assurance protocols for the department
  • Train Sr. field staff on quality assurance inspection protocols and procedures
  • Coordinate communication with contractors and customers about issues and/or change orders, and track failed inspections and re-work for various programs
  • Effectively communicate with clients and contractors to achieve quality home performance work across programs
  • Coordinate all activities for quality assurance services
  • Supervise Sr. staff performing energy audits and quality assurance inspections
  • Develop and maintain program tracking systems
  • Refine and maintain quality assurance protocols and procedures
  • Develop feedback loop for inspection staff development and growth
  • Work closely with residential management team to communicate opportunities for program quality improvement including contractor development
  • Set up a process and train others to review energy auditor scopes of work (SOWs) to ensure SOWs are accurate and meeting the needs of customers and contractors
  • Develop and maintain contractor relationships and recruit new contractors for CEE programs
  • Perform site inspections including, blower door tests, IR image scans, combustion safety diagnostics, and visual inspections of contractor work
  • Understand and adhere to corporate policies and procedures, attend trainings as requested and read corporate wide emails and correspondence.
  • Other duties as assigned or apparent.
Qualifications/Job Requirements:
  • Bachelor's degree or an equivalent combination of related experience and education
  • Experience interacting with clients and contractors in person and by phone, and organizing and prioritizing work tasks
  • Three (3) years of combined experience working in energy efficiency and performing site diagnostic activities for residential energy programs
  • Experience conducting contractor communication and/or training
  • Working knowledge of building science principles as related to residential buildings
  • Supervisory and staff training experience
  • Proven ability to work with Microsoft Office suite of products
  • Strong organizational skills and attention to detail
  • Ability to multi-task and work independently
  • Ability to deliver a high level of customer service
  • Hold (or ability to quickly obtain) BPI Building AnalystTechnician or Professional, Energy Auditor, or Quality Control Inspector certification. Ability to proctor BPI exams.
  • Effective communication skills, both written and verbal
  • Program/project management experience
  • Must have a valid driver's license and good driving record


Compensation

Dependent upon qualifications and experience, the salary range is expected to be between $70-$75K.

Center for Energy and Environment seeks to enrich the diversity of the CEE community and encourages applicants from a wide range of backgrounds to apply. CEE is long noted for its research, policy advocacy and programming to provide practical energy solutions for homes, businesses and communities.

Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)