Customer Service Representative
4 weeks ago
Role Overview We are looking for a Customer Service Representative, who will be responsible for supporting customers throughout their journey with CertaSite and delivering exceptional customer experience at our branch level. You will collaborate with managers, office staff, technicians, customers, and others to help ensure CertaSite represents best-in-class customer service. This is a fast-paced and demanding role with high visibility within the company. Company Perks Pay range $20-$25 an hour based on experience Education & Certification reimbursement program Referral bonuses starting at $1,000 per referral Comprehensive medical plan options, including dental and vision 401K plan with company match Generous paid time off, paid holidays, and paid parental leave Management opportunities Company giveaways Opportunities for community service and charity involvement Work at a mission-driven company, focused on people Continued growth and expansion into new markets and products and services What You Will Be Doing Route inbound phone calls to appropriate parties Greet customers that come into the office and assist as needed Onboard new customers by coordinating W-9’s, Certificates of Insurance (COIs), billing, portal, and taxation setup, service agreements, compliance contact info, and welcome messages Lead customer satisfaction campaigns and support Create tickets for service issues Assist Technicians with daily logs or supplies Manage compliance reporting to customers and fire marshals and ensure data integrity Assist scheduling coordinators and other departments as necessary Communicate directly with customers in key areas such as onboarding or service concerns Review and provide quotes as needed Other projects as assigned Qualifications High school diploma or equivalent 1 – 3 years of progressive, proven customer service experience IDEAL QUALITIES 3 – 5 years of customer service or administrative support experience within the service industry preferred, but not required Customer Focus – Develops uniquely strong customer loyalty; low-to-no customer attrition; key account executive contacts who will go to bat for him/her; generates repeat business more than peers; earns high customer satisfaction scores relative to peers Relationship Building – Rapidly build effective relationships through professional interactions with others based on trust: trust that they will always work toward the best interest of those involved and that they are sufficiently competent to provide positive results Active Listening – Enhance mutual understanding in communicating with others by expressing genuine interest in, and providing full attention to, the content and meaning of others’ messages Information Seeking – Driven by an underlying curiosity and desire to know more about things, people, or issues. This involves going beyond routine questions and includes digging or pressing for exact information; resolving discrepancies by asking a series of questions; or conducting less-focused environmental scanning for opportunities or miscellaneous information that may be used in the future Detail Focused – Passionate for details with a high sense of awareness of all the details that matter most; from data entry to critically reviewing new customer setup and detailed customer communications. Who are we? CertaSite is a fast-growing fire protection and life safety company. Fire and life safety is our passion. It’s all we think about. We leverage our hard-earned expertise to give people peace of mind, confidence, and more time to pursue their core businesses. Since 2018, we have grown from four to 18 markets while serving more than 30,000 customers throughout the Midwest. As we grow and expand into new markets, we are building a team that loves what they do and has fun doing it. If you are looking to be challenged every day, for an opportunity to make a meaningful impact, and to grow with a mission- and people-driven company focused on the customer, we hope you will consider this amazing opportunity. Our Mission: To provide a meaningful impact to as many lives as possible. Our Vision: To be the most dependable and simplified life safety solution on the planet. Our Values: Passionate – We are on a relentless pursuit to be great, not just good enough. And we have fun doing it. Impactful – Our work makes a real difference in the world. We literally save lives, but that’s just the beginning. Innovative – We believe there is always a better way. We don’t stop until we find it. Genuine – We do what we say, and we mean it. We are authentic and dependable. WORKING CONDITIONS & PHYSICAL REQUIREMENTS: Office Hours of M-F 7:30am-4:30pm (overtime may occur occasionally), controlled climate, office environment, customer & technician facing, heavy phone and computer work, required to sit for long periods of time, 8 or more hours per day, frequently required to use monitor, keyboard, mouse and phone. #J-18808-Ljbffr
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Customer Service Representative
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Alpena, Michigan, United States Gordon Food Service Full timeJob Summary:We are seeking a Part Time Store Associate to join our team at Gordon Food Service. As a Part Time Store Associate, you will be responsible for providing excellent customer service, maintaining a clean and organized store environment, and supporting the sales team in achieving sales goals.Key Responsibilities:Provide exceptional customer service...
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Alpena, United States Young Appliance Full time $15Job DescriptionJob DescriptionJob SummaryYoung Appliance is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you...
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Customer Service Representative
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Customer Service Representative
2 weeks ago
Alpena, Michigan, United States Nicolet National Bank Full timeAbout the RoleNicolet National Bank is seeking a highly skilled and customer-focused individual to join our team as a Teller. As a Teller, you will play a critical role in providing exceptional customer service and ensuring the smooth operation of our banking services.Key ResponsibilitiesCustomer Service: Interact with customers to complete transactions,...
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Customer Service Representative
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Alpena, Michigan, United States Nicolet National Bank Full timeJob DescriptionOverviewNicolet National Bank is a community-focused financial institution that values its customers and employees. We are committed to providing exceptional service and creating a work environment that fosters growth and development.Job SummaryThe Teller position is a critical role in our organization, responsible for interacting with...
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Customer Service Rep(01271)
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Alpena, United States Domino's Franchise Full timeJob DescriptionJob DescriptionCompany DescriptionCreating great family-like unified teams that are well equipped to serve our Domino's experience to the communities from shore to shore - our pizza in round, we have crust, sauce, cheese and toppings... just like each of our competitors. The difference is, we have incredible team members! This is what sets...
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Healthcare Customer Service Representative
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Alpena, Michigan, United States MyMichigan Health Full timePosition Overview:This role serves as the primary point of contact, delivering administrative, clerical, and reception assistance for the healthcare facility. Facilitates the patient flow process by managing phone communications, scheduling appointments, registering patients, verifying insurance details, confirming demographic information, collecting...
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Admitting Representative
3 months ago
Alpena, United States MyMichigan Health Full timeSummary: The Patient Access Associate is responsible to greet, interview and gather information from each patient providing high level customer service while facilitating accurate and timely completion of registration and preparing all patient accounts for inpatient and outpatient billing to maximize payment for Hospital and Clinic services. Associate must...
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Admitting Representative
2 weeks ago
Alpena, United States MyMichigan Health Full timeSummary: The Patient Access Associate is responsible to greet, interview and gather information from each patient providing high level customer service while facilitating accurate and timely completion of registration and preparing all patient accounts for inpatient and outpatient billing to maximize payment for Hospital and Clinic services. Associate must...
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Travel Nurse
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Alpena, United States Coast Medical Service Full timeCoast Medical Service is seeking an experienced Stepdown Unit Registered Nurse for an exciting Travel Nursing job in Alpena, MI. Shift: 3x12 hr nights Start Date: 09/02/2024 Duration: 5 weeks Pay: $1566 / Week Coast Medical Service is a nationwide travel nursing & allied healthcare staffing agency dedicated to providing an elite traveler experience for the...
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Admitting Representative
2 months ago
Alpena, United States MyMichigan Health Full timeSummary: The Patient Access Associate is responsible to greet, interview and gather information from each patient providing high level customer service while facilitating accurate and timely completion of registration and preparing all patient accounts for inpatient and outpatient billing to maximize payment for Hospital and Clinic services. Associate must...
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Parts and Service Director
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Alpena, Michigan, United States Hutson Inc Full timeJob OverviewAs a key member of the Hutson Inc team, the Aftermarket Manager will lead the organization's aftermarket business efforts in alignment with the company's financial and operational objectives to maximize profitability. This role is responsible for attracting, retaining, and effectively engaging department personnel to promote service and parts...
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Area Manager
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Alpena, United States Northeast Michigan Community Service Full timeDescriptionWhat you will do: The Head Start Area Manager is responsible for providing operational management, in a designated service area, for Head Start and other pre-school programs funded through NEMCSA. Position provides direct supervision and training support to assigned staff. The Head Start manager is responsible for full implementation of the Head...
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Food Service Director
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Alpena, Michigan, United States Canteen Full timeWe are seeking a highly skilled and experienced professional to fill the role of Kitchen Manager at Tigg's Canteen Services. As a key member of our team, you will be responsible for overseeing the daily operations of our kitchen, ensuring the highest standards of quality, safety, and customer satisfaction.Key Responsibilities:Lead and manage a team of...
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Client Support Specialist
2 weeks ago
Alpena, Michigan, United States Young Appliance Full timeJob OverviewPosition SummaryYoung Appliance is seeking a dedicated Customer Service Representative. In this role, you will be an essential part of our organization, acting as the primary point of contact for client support inquiries. Your main responsibilities will include managing service requests and addressing customer concerns. By adhering to our core...
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Business Development Manager
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Alpena, Michigan, United States The Kendall Group Full timeAbout The Kendall GroupThe Kendall Group is a leading provider of electrical distribution solutions, serving the Electrical, Automation, Pipe, Valve, and Fittings products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. As a 100% employee-owned company, we offer a unique opportunity for a rewarding career.Why The Kendall Group?Our...
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Food Service Baker/Cook Specialist
4 days ago
Alpena, Michigan, United States Nashoba Regional School District Full timeJob SummaryThe Nashoba Regional School District is seeking a highly skilled and experienced Food Service Baker/Cook to join our team. As a key member of our food services department, you will be responsible for preparing and serving high-quality meals to our students and staff.Key ResponsibilitiesPrepare and cook a variety of menu items, including baked...
