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Supervisor, System

4 months ago

Greenville, United States Wideopenwest, Inc. Full time
Job Description

WOW offers a Competitive starting wage + Stock Grant + Incentives + Excellent Benefits Package

How else can we get you excited to join a company that has won the "Best Places to Work National Award"?

Here's how:

•Quarterly bonuses based on incentive programs

•We offer a robust benefits package with all the bells and whistles you can imagine, including: medical, dental, vision coverage, 401k matching, paid time off, tuition reimbursement, FlexPay

•Receive a company vehicle and home garaging with smart routing, company gas card, tools, professional uniform, and personal protective equipment to do your best and stay safe

You could be a part-owner of WOW

Every person hired into a full-time position at WOW is eligible to a one-time restricted stock grant When the price of WOW's stock increases, so does the value of your shares - Ask your recruiter for more details

From keeping our facilities running smoothly to working in assigned neighborhoods each day installing and repairing broadband communication systems, our Field Operations teams work with their hands to connect our customers to the people and entertainment that matters most to them. Working in Field Services with WOW allows you all the benefits of working in a great company, without being stuck behind a desk.

What you can expect from working at WOW

•An active role in living our 4 Core Values: Respect, Integrity, Spirit of Service, Accountability

•A defined career path with growth opportunities, including Lead, Supervisor, Manager and Director.

•The ability to receive nationally recognized certifications which upon completion, boost your hourly pay and your knowledge

•Work with skilled leaders and team members who are encouraging within a Diverse and Inclusive environment.

•Enjoy what you do and work with customers to make an impact in their lives.

Summary :

Responsible for supervising and coordinating the daily activities of the System Technicians. Sets priorities for the team, assigns tasks, and checks work performance at regular intervals. Establishes, supports, and implements procedures, performance standards, and best practices. Leading team through mentoring, training and development. Striving to achieve optimum network performance providing the ultimate customer experience.

Duties & Responsibilities :

Essential duties and responsibilities include the following:
  • Supervises System and Locate technicians to ensure compliance with company guidelines regarding quality and customer service requirements
  • Selects and provides training and direction to System Technicians on all maintenance activities, proper work methods, quality standards, safety standards and equipment
  • Schedules technicians to maximize coverage meeting network maintenance demands
  • Assists Management in assuring that any service issues are promptly resolved
  • Maintains accurate time and attendance reporting
  • Assists in developing, recommending and administering technical operations policies and procedures and maintains regular quality audits for compliance
  • Reviews FCC technical requirement and maintains records accordingly
  • Performs all FCC-related field testing; maintains network at or better than design specifications
  • Enforces performance standards and guidelines for Field Operations
  • Implements/monitors ongoing work safety programs in compliance with OSHA standards
  • Coordinates vehicle preventative and corrective maintenance
  • Strives to meet or exceed Key Performance Indicators (KPI's) as set forth by the company
  • Assists in the development and management of the department's operating budget in accordance with corporate guidelines
  • Assists in the interview/hiring process, coaching, and counseling. Participates in ongoing review process for direct reports and administers discipline consistent with corporate polices.
  • Works with managers, supervisors and employees to promote a positive attitude and good employee morale
  • All other duties as assigned
Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Thorough knowledge of a broadband communication organization, administration, standards, regulations, and rules
  • Familiarity with FCC, state PUC and OSHA specifications, regulations, and standards
  • Understanding of broadband communication technology, materials and equipment
  • Able to develop and justify budgets, cost estimates and work/equipment recommendations
  • Understand thoroughly the concept and scope of broadband network plant operations, demand and problems
  • Accepts responsibility for independent decisions and works with minimal supervision
  • Able to analyze and solve problems with sophisticated test equipment
  • Able to prepare company regulatory and industry compliance reports
  • Continues education in technological developments and industry standards
  • Experience with both Capital and Operational budgeting, preparation and control
  • Ability to effectively communicate with customers, management, employees
  • Regular, consistent and punctual attendance
  • Maintains a professional appearance and appropriate behavior at all times.
Education/Experience :

High school diploma or GED required; three to four years of experience and related associates degree or equivalent combination of experience, training and education; supervisory or management experience preferred.

Computer Skills:

GSuite, MSOffice software, Internet and e-mail; technical database software as required.

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is:
  • must be able to work nights and weekends, variable schedule(s) as necessary
  • regularly required to talk and hear
  • regularly required to sit, stand, bend at the knees and waist and walk
  • required to use hands to type, handle objects and paperwork
  • required to raise his/her arms overhead to work, reach, and carry
  • required to use close vision and be able to focus and see colors
  • occasionally required to climb
  • occasionally required to lift and carry objects up to 30 lbs and ladders up to 75 lbs
  • required to be available to support team 24/7 as the need arises
  • required to have a valid driver's license and maintain a driving record that meets the standards of the insurance carrier
  • generally works in an indoor office environment but occasionally works out of doors, in all types of weather and on uneven terrain

WOW is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Religion/Gender Identity employer

All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Job Requirements