ServiceNow Platform Architect

3 weeks ago


Dallas, United States HexaQuEST Global Full time

ServiceNow SAMPro Architect

Atleast 10+ years of ServiceNow experience and on full cycle implementation of ServiceNow ITSM, ITAM including SAM Pro

Manage and monitor the IT Asset Repository for Software Assets

Track and capture any change on Software Assets (deployment, lost or stolen etc.) in the IT Asset Repository

Validate periodically The IT Asset Repository data accuracy and investigate discrepancies.

Check the IT Asset Repository to determine whether existing Software can be re-used to fulfill a request

Update the IT Asset Repository ticket (request, incident, change ticket etc.) with Asset status (assigned, procured, deployed etc.)

Determine capability to inventory Software Assets

Help define alternative procedures if Software cannot be inventoried with current toolsets

Assess the impact of any major change on the Software Assets and discuss findings with appropriate stakeholders

Define how Software harvesting should be performed and track the harvested Assets in the IT Asset Repository

Coordinate Software disposal

Technical Expertise:

Strong capability to perform:

Update/close RITM for software requests

Evaluate if license is available by checking stock status

Entitlement process/License Assignment

Review and reconcile license compliance report

Investigate non-compliance and provide resolution

Validate software license creation

Create/Update Software Models/Create Standard Catalog/ Create Software Catalog entries

Receive PO Release and Invoice and perform 3-way match

Validate software discovery

Work with Platform Team to troubleshoot software discovery issues

Provide Software Inventory and license compliance-related reports

Update/maintain ITAM repository for accurate inventory count resulting from the SAM processes

Evaluate License Usage and harvest unused licenses

Understand software licenses product use rights

Knowledge of Catalogs

Knowledge of ServiceNow workflows

Flexera DataPlatform

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