ServiceNow Platform Architect
3 weeks ago
ServiceNow SAMPro Architect
Atleast 10+ years of ServiceNow experience and on full cycle implementation of ServiceNow ITSM, ITAM including SAM Pro
Manage and monitor the IT Asset Repository for Software Assets
Track and capture any change on Software Assets (deployment, lost or stolen etc.) in the IT Asset Repository
Validate periodically The IT Asset Repository data accuracy and investigate discrepancies.
Check the IT Asset Repository to determine whether existing Software can be re-used to fulfill a request
Update the IT Asset Repository ticket (request, incident, change ticket etc.) with Asset status (assigned, procured, deployed etc.)
Determine capability to inventory Software Assets
Help define alternative procedures if Software cannot be inventoried with current toolsets
Assess the impact of any major change on the Software Assets and discuss findings with appropriate stakeholders
Define how Software harvesting should be performed and track the harvested Assets in the IT Asset Repository
Coordinate Software disposal
Technical Expertise:
Strong capability to perform:
Update/close RITM for software requests
Evaluate if license is available by checking stock status
Entitlement process/License Assignment
Review and reconcile license compliance report
Investigate non-compliance and provide resolution
Validate software license creation
Create/Update Software Models/Create Standard Catalog/ Create Software Catalog entries
Receive PO Release and Invoice and perform 3-way match
Validate software discovery
Work with Platform Team to troubleshoot software discovery issues
Provide Software Inventory and license compliance-related reports
Update/maintain ITAM repository for accurate inventory count resulting from the SAM processes
Evaluate License Usage and harvest unused licenses
Understand software licenses product use rights
Knowledge of Catalogs
Knowledge of ServiceNow workflows
Flexera DataPlatform
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