Financial Counselor

Financial Counselor - SEARHC Corporate Office Apply

Locations: AK - Juneau

Time Type: Full-time

Posted on: Posted 3 Days Ago

Job Requisition ID: 2022-6263

Pay Range: $25.00 - $32.91

SEARHC is a non-profit health consortium that serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Key Essential Functions and Accountabilities of the Job

Patient Access

Provides exceptional customer service in assisting patients.

Collects accurate demographic and insurance data, verifies patient’s employment details, builds insurance profiles, and updates and corrects previous encounters with the correct insurance.

Posts adjustments when appropriate.

Patient Billing

Explains explanations of benefits and statements to customers from commercial payers and Medicare.

Receives payments from patients in check, cash, or credit card format, forwards deposit information to appropriate parties for posting to patient accounts.

Conducts financial interviews (face-to-face and via phone) with self-pay patients to determine the patient’s ability to pay and documents findings in notes in the patient accounts system.

Provides patients with charity care applications and scheduled payment agreements.

Communicates with insurance companies, verifies eligibility, determines benefit coverages, and appropriately documents communication and updates in the patient record.

Patient Quotes

Works collaboratively with patient financial services and revenue integrity on estimates as requested by patients.

Contacts patients and/or their family member(s) to provide quotes/estimates for services provided based on the patient’s insurance benefits and collects deposits accordingly.

Follows the Payment and Collection Policy guidelines to collect a deposit on accounts.

Other Functions

Other duties as assigned.

Supervisory Responsibilities

This position does not require supervisory responsibilities.

Additional Details:

Education, Certifications, and Licenses Required

High school diploma or equivalent.

Must complete CHAA within 2 years.

Experience Required

5 years’ experience performing administrative and customer service duties.

2 years’ experience performing revenue cycle duties which can include scheduling, registration, health information management, coding, billing, and/or collections experience; or demonstrated proficiency screening patients for insurance and alternate resources.

Knowledge of

Administrative and clerical knowledge including word processing, managing files and records, office procedures, computer software.

Skills in

Being a self-starter.

Committing to additional learning opportunities to continue to develop technical and professional skills.

Excellent customer service skills working with patients and coworkers in difficult and complex situations.

Effectively communicating information verbally and through written communication.

Time management and organization.

Actively look for ways to help people.

Excellent interpersonal skills and have the ability to interact on a professional level with individuals from diverse backgrounds.

Ability to

Perform the job with minimal supervision and demonstrate problem-solving skills.

Read and comprehend instructions, correspondence, and memos.

Computer Skills

Proficient in Microsoft Office Products including Word, Excel, and PowerPoint.

Other SEARHC provided computer applications.

Position Information:

Work Shift: OT 8/40

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

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