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Customer Service Level 1 and Level 2

3 months ago

Lake Havasu City, United States Coach-Net RV Motor Club Inc Full time
Customer Service Agents- Level 1 and Level 2

General Position Description/Responsibilities

Under the supervision of the Customer Service Manager, Level 1 and Level 2, is responsible for processing inbound and outbound calls to the point of resolution, including Customer Service assistance, inquiries, and complaints. They will provide the highest quality service while ensuring that the caller's needs are met.

Member Support Representatives will focus on meeting monthly goals, in NPS, CPE, AHT, and More

Responsibilities and Duties

Level I
  • Support Level I (Light Duty).
  • When needed White Glove and Member Call back outbound calls.
Level II
  • Support Level I (Light Duty) and Level II (Medium and Heavy Duty).
All Level I and Level ll
  • Provide roadside assistance to customers.
  • All duties listed above.
  • Troubleshooting and resolving problems encountered by customers.
  • Keep current on all benefits/training information.
  • Keep current all company and department policies and procedures.
  • Maintaining or exceeding minimum requirements of the MSR Standards of Measurements.
  • Adhere to all company and department policies.
  • Log into Network and e-mail and adhere to equipment policies.
  • Maintain acceptable levels of performance to include but not limited to attendance, adherence, fulfillment, and all other productivity and efficiency targets and objectives.
  • Support safety and ergonomic standards.
  • Acknowledging employee's birthdays and anniversaries.
  • Support your fellow Teammates.
  • Adhere to our Core Values.
  • Other duties as assigned.
Work Location and Schedule
  • Location: IN HOUSE ONLY. In Lake Havasu City, AZ
  • Typical work week: 40 + hrs. Based on shift bids 1 or both weekend days.
  • Job Type: Full-Time EVENING SHIFT between 12p through 10:30p. (CST TIME)
  • Starting Wages: $16.00 and after Level 2 training, Moneyball Incentive
Requirements
  • Minimum 6-months of Call Center Support Experience.
  • Excellent Customer Service skills.
  • Good Verbal/ Written communication skills.
  • Good analytical and problem-solving skills.
  • Computer/Keyboard experience and Internet Knowledge.
  • Ability to function in a team environment.
  • Ability to think outside of the box.
  • Mapping with Bing and Google maps and searching skills.
  • Ability to work varied shifts and varied days off as needed.
  • Bilingual- English, French, or Spanish is desirable but not required.
Education
  • High School Diploma or Equivalent.
Benefits
  • Medical, dental, vision, disability, FSAs, and life insurance
  • Paid Time Off and paid holidays
  • 401K
  • Pet Insurance
  • 5-day work week
  • Employee Assistance Program
  • Training and Development Programs
  • Legal Coverage
  • Identity Theft Protection
  • Referral Program
  • And so much more...

Our Mission

To provide an exceptional RV sales, service and ownership experience that exceeds the expectations of our customers.

Our Vision

To be the greatest RV Company the world has ever seen.

Our Purpose

We are a purpose-driven company. Blue Compass RV invests in our people, cares about our people, and supports our people to have fulfilling careers and lives. Blue Compass RV has passionate associates engaging with customers to help them fulfill their dreams to see America, spend time together with family and friends, meet new people, enjoy the great outdoors, and create lasting memories. That is why we exist. To create meaningful customer relationships for life.