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Account Executive
2 months ago
The Account Executive will have oversight and overall accountability of the accounts assigned to them. This would include the on-boarding of new groups along with the renewal, growth, profitability, and client satisfaction. The Account Executive will be the main contact for the employer's administrators once the account has been sold. They will work directly with the Sales Team, Client's Broker, the Employer Representatives, and the Curative Health Plan department leaders to ensure that all clients are receiving the highest level of service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
•Develop and enhance relationships with assigned clients, brokers, and consultants,
understanding each of their business goals and key initiatives, and seeking opportunities to
enhance value for all parties.
•Monitor service delivery by tracking and analyzing key performance metrics, ensuring clients receive the highest level of service and value from our products and services while aligning with their business goals.
•Deliver analytics on Curative's performance and productivity, updates on key issues or trends.
•Retain and grow their assigned book of business profitably, enhancing overall client satisfaction through excellent service and strategic planning.
•Collaborate closely with internal teams, including operations, clinical, network and finance to ensure seamless delivery of services and support to constituents.
•Stay informed about industry trends, competitor activities, and regulatory changes to provide clients with insightful initiative-taking advice.
•Coordinate and conduct Open Enrollment meetings to ensure assigned clients members make informed decisions about their benefits.
•Baseline visit and plan performance reporting.
•Hold client and broker meetings consistently and timely that outline plan performance reports leading to and supporting renewal.
•Collaborate with sales on new RFPs and contract negotiations.
•Lead the initiative on responding to RFP's for existing accounts and contract negotiation.
•Be a liaison to Curative leadership on industry and market demands to impact process, product, and tech development, along with any process improvements.
SUPERVISOR RESPONSIBILITIES: None
REQUIRED EXPERIENCE/SKILLS
•Excellent written and verbal communication skills
•Excellent presentation skills across a continuum of audiences.
•Broad knowledge of the healthcare industry, business practices, trends, and developments.
•Experience interfacing at all levels internally, with clients, brokers, consultants, and any external partners required.
•Adept in planning, influencing, leading change, working in a challenging environment, and multi- tasking skills required.
•Bachelor's degree and 5 years of experience in an Account Management role.
•Detailed oriented with solid organizational and planning skills.
•Proficient in MS Office, Google Workspace and Adobe.
PREFERRED EXPERIENCE/SKILLS
•Bilingual in English and Spanish
REQUIRED LICENSES
•State Health, Life and Variable Annuity license.
EXPECTED HOURS OF WORK/TRAVEL This is a full-time position, and core hours of work are Monday through Friday, 8 a.m. to 5 p.m. This position may at times require extended working hours and weekend work. Travel may be applicable.
