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Field Service Supervisor

4 months ago

Billings, United States Fisher's Technology Full time
Fisher's Technology
Fisher's mission is to make our customers extremely happy through technology offerings and services that maximize business efficiency and performance. And we do all that while having a great time and loving our work. Fisher's Technology has been selected as one of the "Best Places to Work in Idaho" for the last fifteen years.

Fisher's is a leading technology provider in Idaho, Montana, Utah, & Washington to help businesses perform at the top of their game. We manage IT environments (servers, cloud environments, network equipment, computers, mobile devices, applications, Cloud, VoIP, and internet services), sell and service office equipment (from Dell, Meraki, Unifi and many others), and streamline business operations with electronic document management and related software solutions. Learn more at www.fisherstech.com.

Field Service Supervisor
Fisher's Technology is seeking a qualified Field Service Supervisor to lead a our Service teams in Billings and Bozeman. The Field Service Supervisor will work closely with members of the Service Team, provide departmental support, and is responsible for the performance of the Service department in the assigned market(s). This position will report to the Regional Service Manager.

Essential Job Functions

Service Responsibilities:
  • Manage Billings and Bozeman Tech Queues to ensure response times are met.
  • Perform assigned Service Calls and call escalations for technical and/or customer issues.
  • Manage territories utilizing Nexera.
Operational Responsibilities:
  • Ensure all parts and equipment received are verified and paperwork routed appropriately.
  • Ensure all equipment received has set-up call placed and assign tech to complete set-ups in timely manner.
  • Help provide network surveys and work with customer's IT representative to pre-configuration as much as possible.
  • Work directly with logistics team to help coordinate and meet committed delivery dates.
  • Help with delivery installs and work with Service team to deliver equipment.
Inventory Responsibilities:
  • Help Service and Operations teams with inventory management.
  • Work directly with technicians to increase, decrease, or modify parts inventory.
Reporting Responsibilities:
  • Minimum of weekly check-in with Service Director.
  • Report any trends, technical or customer issues directly to Service Director.
  • Report any sales installation challenges or customer concerns directly to General Manager.
Staff Responsibilities
  • Complete quarterly and annual reviews on time for service technicians.
  • Hold consistent team meetings to communicate updates.
Training Responsibilities:
  • Work with Leadership team to meet management goals and responsibilities.
  • Work with Bozeman and Billings service team on training opportunities.
Expectations:
  • Maintain a service territory and inventory.
  • Exemplify Fisher's core values for customer and employee retention and satisfaction.
Fisher's Technology offers an extensive benefits package that includes the following:
  • Medical, Dental, & Vision Insurance
  • Life Insurance
  • Additional Voluntary Life Insurance
  • Paid Time Off
  • Paid Holidays & Extra Floating Holiday
  • 401(k) & 401(k) Matching
  • Employee Assistance Program
  • Flexible Spending Account
  • Health Savings Account
  • Short & Long Term Disability Insurance
  • Accident & Critical Illness Insurance