Internet-Based Reservation Agent

3 weeks ago

New York, United States Sustainable Pathways Consulting Full time

Job Title: Internet-Based Reservation Agent (Remote)

Location: Remote

Job Description:

As a Remote Internet-Based Reservation Agent, you will play a crucial role in assisting our clients with their travel arrangements and ensuring seamless booking experiences. Operating entirely online, you will utilize your excellent communication skills and in-depth knowledge of travel logistics to provide exceptional service and support to our clients.

Responsibilities:

  1. Booking Management: Handle incoming inquiries via email, chat, or phone regarding travel reservations, including flights, accommodations, car rentals, and activities.

  2. Customer Service: Provide prompt, courteous, and professional assistance to clients, addressing their inquiries, concerns, and special requests effectively.

  3. Travel Consultation: Offer expert advice and recommendations to clients based on their preferences, budget, and travel requirements, ensuring they receive personalized travel experiences tailored to their needs.

  4. Reservation Processing: Utilize booking systems and online platforms to make reservations, modify existing bookings, and process payments accurately.

  5. Problem Resolution: Proactively identify and resolve any issues or challenges related to bookings, ensuring customer satisfaction and loyalty.

  6. Documentation and Record Keeping: Maintain detailed and accurate records of client interactions, reservations, and communications for future reference and follow-up.

  7. Stay Updated: Stay informed about travel industry trends, updates, and regulations to provide clients with the most relevant and up-to-date information.

  8. Sales and Upselling: Identify opportunities to upsell additional services or upgrades to enhance the overall travel experience for clients.

  9. Collaboration: Collaborate with other team members and departments to ensure smooth coordination and execution of travel arrangements.

  10. Performance Metrics: Meet or exceed performance targets related to booking accuracy, response times, customer satisfaction, and sales goals.

Requirements:

  1. Previous Experience: Proven experience in a similar role within the travel industry, preferably in reservations or customer service.

  2. Excellent Communication Skills: Strong verbal and written communication skills in English (additional languages may be a plus), with the ability to articulate information clearly and effectively.

  3. Customer Focus: Passion for delivering exceptional customer service and going above and beyond to meet clients' needs and expectations.

  4. Attention to Detail: Meticulous attention to detail and accuracy in handling reservations, processing payments, and maintaining records.

  5. Tech-Savvy: Proficiency in using online booking systems, reservation software, and Microsoft Office applications.

  6. Problem-Solving Skills: Ability to think critically, troubleshoot issues, and resolve problems efficiently in a fast-paced environment.

  7. Adaptability: Flexibility to work remotely and adapt to changing priorities and business needs.

  8. Time Management: Strong organizational and time management skills, with the ability to multitask and prioritize tasks effectively.

  9. Professionalism: Maintain a professional demeanor and positive attitude in all client interactions, even in challenging situations.

  10. Travel Industry Knowledge: Familiarity with travel industry trends, destinations, and suppliers is highly desirable.

Benefits:

  • Flexible remote work environment
  • Competitive salary and performance-based incentives
  • Opportunities for career advancement and professional development
  • Travel perks and discounts
  • Comprehensive training and ongoing support

Join our team and embark on a rewarding career in the travel industry, helping clients create unforgettable travel experiences around the globe

Powered by JazzHR

  • Internet-Based Reservation Agent

    1 month ago

    New York, United States Sustainable Pathways Consulting Full time

    Job Title: Internet-Based Reservation Agent (Virtual) Location: Remote Job Description: As a Remote Internet-Based Reservation Agent, you will play a crucial role in assisting our clients with their travel arrangements and ensuring seamless booking experiences. Operating entirely online, you will utilize your excellent communication skills and in-depth...

  • Internet-based Hotel Reservations Coordinator

    4 weeks ago

    New York, United States C.S. Consulting Full time

    We're actively seeking an individual with a keen eye for detail and a customer-focused approach to join our team as an Internet-Based Hotel Reservations Coordinator. If you possess exceptional communication skills, exude warmth, and hold a genuine passion for hospitality, we warmly invite you to join our team today! Comprehensive training will be provided....

  • Internet-based Hotel Reservations Coordinator

    1 day ago

    New York, United States C.S. Consulting Full time

    We're actively seeking an individual with a keen eye for detail and a customer-focused approach to join our team as an Internet-Based Hotel Reservations Coordinator. If you possess exceptional communication skills, exude warmth, and hold a genuine passion for hospitality, we warmly invite you to join our team today! Comprehensive training will be provided....

  • Reservation Agent

    3 days ago

    New York, United States Tech Connected Full time

    **Job Location**: New York City **Position**: Reservation Agent **About the Role**: We are excited to announce an opportunity for a dedicated and detail-oriented individual to join our team as a Reservation Agent. In this role, you will play a crucial part in ensuring a seamless booking experience for our customers, assisting them with reservations,...

  • Hotel Reservation Agent

    3 weeks ago

    New York, United States SVH Travel Full time

    Hotel Reservation Agent Department: Hospitality Job Summary: We are seeking a detail-oriented and customer-focused Hotel Reservation Agent to join our team. In this role, you will be responsible for assisting guests with booking hotel rooms, answering inquiries, and providing exceptional customer service. Responsibilities: Manage hotel room...

  • Reservations Agent

    2 months ago

    New York, United States The Pod Hotels Full time

    Job DescriptionJob DescriptionExcellent communicator in both written and verbal.Able to provide superior customer service at all times and work through guest concerns in an efficient manner.Responsible for entering, checking, and monitoring all reservation transactions.Check reservation transaction register to ensure accurate arrival lists are available to...

  • Reservations Agent

    3 weeks ago

    New York, United States Stonebridge Companies Full time

    City, State:New York, New York Hourly Rate of Pay: $28.34 The purpose of a RESERVATION AGENT is answer incoming phone calls and make hotel reservations in the hotel system. ESSENTIAL DUTIES AND RESPONSIBILITIES: Make room reservations correctly in the hotel system. Maintain and communicate knowledge of all room rates, packages and promotions. Maintain and...

  • Reservation Agent

    3 weeks ago

    New York, United States Cipriani Full time

    Job DescriptionJob DescriptionPOSTION: RESERVATION AGENTFLSA DESIGNATION:  NON-EXEMPT POSITION REPORTS TO:  RESTAURANT/HOTEL MANAGER                      SALARY RANGE: $24.00-30.00 PER HOURCasa Cipriani New York is a private members club located in the Battery Maritime Building, within a larger project called ‘Casa Cipriani South...

  • Reservations Agent

    1 week ago

    New Orleans, United States All Positions Full time

    Job DescriptionJob DescriptionDescription:DescriptionReservation Agent full time-AM shift, weekendsDescriptionEssential Duties and Responsibilities (include but are not limited to)Guest ServicesManagement of all aspects of reservation inquiriesMonitoring of reservations to ensure guest request fulfillmentManagement of guest requests and / or complaints with...

  • Reservations Agent

    3 weeks ago

    New Orleans, United States All Positions Full time

    Job DescriptionJob DescriptionDescription:DescriptionReservation Agent full time-AM shift, weekendsDescriptionEssential Duties and Responsibilities (include but are not limited to)Guest ServicesManagement of all aspects of reservation inquiriesMonitoring of reservations to ensure guest request fulfillmentManagement of guest requests and / or complaints with...

  • Hotel Reservations Agent

    2 months ago

    New York, New York, United States Hotel Barrière Fouquet's Full time

    Work in the amazing neighborhood of Tribeca, and meet some of the most interesting guests and employees the you will ever get to know. Love what you do and do what you loveHotel Barrière Fouquet's - New York is seeking for an experienced and customer-oriented Hotel Reservations Agent to manage recording and processing of reservations....

  • Hotel Reservations Agent

    1 week ago

    New York, New York, United States Hotel Barrière Fouquet's Full time

    Work in the amazing neighborhood of Tribeca, and meet some of the most interesting guests and employees the you will ever get to know. Love what you do and do what you loveHotel Barrière Fouquet's - New York is seeking for an experienced and customer-oriented Hotel Reservations Agent to manage recording and processing of reservations....

  • Reservation Agent

    3 weeks ago

    New York, United States Cipriani Full time

    POSTION: RESERVATION AGENTFLSA DESIGNATION:  NON-EXEMPT POSITION REPORTS TO:  RESTAURANT/HOTEL MANAGER                      SALARY RANGE: $24.00-30.00 PER HOURCasa Cipriani New York is a private members club located in the Battery Maritime Building, within a larger project called ‘Casa Cipriani South Street’ which incorporates...

  • Reservation Agent

    1 week ago

    New York, United States Cipriani Full time

    POSTION: RESERVATION AGENTFLSA DESIGNATION:  NON-EXEMPT POSITION REPORTS TO:  RESTAURANT/HOTEL MANAGER                      SALARY RANGE: $24.00-30.00 PER HOURCasa Cipriani New York is a private members club located in the Battery Maritime Building, within a larger project called ‘Casa Cipriani South Street’ which incorporates...

  • Reservations Agent

    2 months ago

    New Orleans, United States Jobs for Humanity Full time

    Company Description Jobs for Humanity is partnering with Ace Hotel to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life. Company Name: Ace Hotel Job DescriptionSUMMARY Atelier Ace is the in-house creative studio that develops and operates Ace Hotel, Sister City, Maison de la Luz, and their...

  • Experience Coordinator

    1 day ago

    New York, United States CORE: Full time

    **About CORE**: At CORE: we curate a global community of unlike-minded individuals united by their courage to defy definitions. Our members and Partners are relentlessly curious world builders, change makers, visionaries, leaders, and agents of transformation, who come from a range of thirteen distinct industries. As a community, we are committed to our...

  • Reservations Agent

    2 weeks ago

    New Orleans, United States Marriott International Full time

    Job DescriptionPOSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer...

  • Reservations Agent

    2 weeks ago

    New York, United States The Ned Full time

    Job Title: Reservationist Reporting to: Director of Operations Who We Are The Ned NoMad is a new members club and hotel that opened in the heart of New York in summer 2022. Its the first international Ned site to open following the launch of The Ned London in 2017. The Property Located in The Johnston Building and formerly the NoMad Hotel in Manhattan, the...

  • Reservations Agent

    2 weeks ago

    New York, United States The Ned NoMad Full time

    Benefits: 401(k) 401(k) matching Company parties Competitive salary Dental insurance Employee discounts Flexible schedule Free food & snacks Free uniforms Health insurance Paid time off Parental leave Training & development Tuition assistance Vision insurance Wellness resources Job Title: Reservationist Reporting to: Director of Operations Who We Are… The...

  • Reservations Agent

    2 weeks ago

    New York, United States The Ned Full time

    Job Title: ReservationistReporting to: Director of OperationsWho We Are The Ned NoMad is a new members' club and hotel that opened in the heart of New York in summer 2022. It's the first international Ned' site to open following the launch of The Ned London in 2017.The Property Located in The Johnston Building and formerly the NoMad Hotel in Manhattan, the...