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Client Service Manager

4 months ago

Bentonville, United States Fiserv Full time

**Client Service Manager**

You deserve to do what you love, and love what you do a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company named a FORTUNE World's Most Admired Companies for the eighth consecutive year.

**Success Profile**

* Collaborative 9

* Courageous 7

* Innovative 10

* Strategic 8

* Trustworthy 9

* Enthusiastic 7

10

* Motivational

* Socially Conscious

* Results Driven

* Productive

* Communicator

* Focused

* Achiever

* Problem-solver

**Benefits**

* **Medical, Vision and Dental Benefits**

Comprehensive benefit plans to suit your unique needs

* **Fuel Your Life Wellness Program**

Resources to elevate your well-being

* **401(k) and Employee Stock Purchase Plans**

When Fiserv performs well, so does your financial health

* **Employee Resource Groups**

Celebrating inclusion in the workplace

* **Paid Time Away**

Providing the time off to manage personal needs

**Associate Experience: Hear from Veterans of the Armed Services**

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**Associate Experience: Hear from Veterans of the Armed Services**

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**Responsibilities**

**Requisition ID** R-10257214 **Date posted** 02/18/2022 **City** Bentonville **State/Region** Arkansas **Country** United States The Client Service Manager has enterprise-wide responsibility for ensuring quality delivery and maintenance support of all products and services to your assigned client. You are responsible for managing and developing operational relationships with your client. You will be required to have an in-depth understanding of the clients business, goals, strategies and industry trends and directions.

As a member of a high preforming team, you will be accountable to maintain positive growth in the following areas:

* Enhanced client relationships / client retention

* Enterprise problem prevention and resolution

* Make independent decisions, exercising good judgment and managing complex issues

**You can look forward to:**

* You will develop and manage operational and technical relationships through in-person visits and phone calls to help carry out their account plan

* You are tasked with understanding their clients environment to ensure full utilization of our solutions for maximum benefit

* Provide various levels of reporting on accomplishments and in-process activities

* Influence and work cross-functionally on critical initiatives including, but not limited to, external projects, incident response, process improvement, and develop/maintain standard operating procedures

* Compliance with system audit, client profile updates, and other administrative duties, involve maximum process to meet legal and contractual obligations

**Qualifications for consideration:**

* High school diploma or equivalent required, Bachelors Degree preferred.

* 3+ years experience in customer service, account management, service management

* Proficiency using Excel formulas

* Previous experience working in a client facing role.

**Preferred qualifications for consideration:**

* SQL query knowledge and experience designing and running reports using Access, Tableau or Alteryx

* Project Management experience

* Knowledge of Fiserv systems

In order to protect our Fiserv community, Fiserv requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.

This role is not eligible to be performed in Colorado

At Fiserv, we value the unique abilities and outlook which veterans, military spouses, Guard, and Reservists bring to our global team. Learn more here." At Fiserv, we value the unique abilities and outlook which veterans, military spouses, Guard, and Reservists bring to our global team. Learn more here.