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Part-time Morning Customer Service Representative
3 months ago
At Feed the Children, we know the value of outstanding people. More importantly we want to find the right individuals to join our team. We pride ourselves on providing our employees with an environment conducive for productive, rewarding, and long-term employment.
As a leading anti-hunger organization, Feed the Children is dedicated to helping struggling families. We are looking for individuals to join with us as we provide hope and resources to those without life's essentials.We believe it takes all of us working together to defeat hunger and create a world where no child goes to bed hungry.We are recognized by GuideStar with its Platinum Seal of Transparency, accredited by the BBB Wise Giving Alliance, and have a 4-star rating from Charity Navigator.
The part-time morning Customer Service Representative (Donor Engagement Owner) is the first point of contact for Feed the Children, every day in every way. The right candidate will go above and beyond, leaving our customer with a second to none experience. To achieve this high standard the Donor Engagement Owner will: answer calls to customer service and work to answer questions related to those calls. They will effectively communicate the vision of Feed the Children to our donors and work to solicit donations and promote current fundraising drives. They will be a first call resolution to our donors and assist each customer with the highest courtesy, attention and service, will never say "no", "pass" or ask the customer to "call back", as we take ownership and give the donor an outstanding experience.
Starting salary:$15.00/hr
Hours for this position are Monday through Friday ~ 8:00 am - 12:30 pm
Job Requirements:
Education:
High School or equivalent or better.
Experience:
1+ year of experience in the field of customer service in a call center environment OR
1+ year customer service experience and completion of university, college, technical, vocational or specialized course, preferred
Qualifications:
Dedicated: Devoted to a task or purpose with loyalty or integrity
Team Player: Works well as a member of a group
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Essential Functions:
Deliver a culture of fundraising and stellar customer service by "OWNING" the engagement and meeting all service experience requirements.
Ensures the overall "EXPERIENCE" each donor or potential donor receives is second to none.
Maintains professionalism and etiquette while displaying a strong desire to meet goals and raising funds for long-term organizational sustainability.
Continually maintains a working knowledge of our programs, products, services and promotions.
Consistently deliver individual production and customer service floor results by answering all calls, executing calls through to completion, keeping data entry error rates to a minimum, respond to questions in less than 2 hours (if cannot meet the demand on the current call), keeping a high level of attendance, and other activities such as: escalations, call backs and outbound calling.
Maintain 90% Quality Experience Scores on all engagements and ownership of service.
Establishes an environment of high performance and continuous improvement that values learning, a commitment to quality, welcomes and encourages collaboration, and fosters both intra and inter-departmental dialogue and respect.
Ensures compliance with all relevant regulations and laws; maintain accountability standards to donors.
Maintains regular attendance and punctuality which are critical in order to complete the day to day tasks of this position.
Performs other Customer Service related duties as assigned to meet the business needs of the department or organization
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Feed the Children is an equal opportunity employer. All qualified candidates will receive consideration for positions without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, political affiliation, pregnancy, military and/or veterans status, genetic characteristics, marital status or any other considerations made unlawful by applicable state, federal, or local law. Feed the Children welcomes and encourages applications from persons with physical and mental disabilities and will make every effort to reasonably accommodate the needs of those persons.
