Account Manager

2 weeks ago

New York, United States Sonio SAS Full time
About Sonio

Each year, 140M children are born. Birth defects affect 1 in 33 births in developed countries, and in 50% of cases, they are not detected during prenatal examinations. Prenatal medicine is particularly complex, and the scans impose heavy responsibilities on healthcare professionals. They can also be a source of stress for future parents.

Resulting from 5 years of collaboration between world-renowned experts from Necker Hospital and Ecole Polytechnique, Sonio uses artificial intelligence to improve prenatal screening and diagnosis. Based on patented algorithms and a proprietary expert database, Sonio aims to become the reference tool to help practitioners improve screening, reduce diagnostic errors, and optimize pregnant women's medical path.

Sonio's mission is to improve women's and children's health by promoting access and quality of care through technological innovation, medical expertise, and collective intelligence.

About the role

You will be the first account manager to join the team. You'll be a key contributor to our growth in the US. You will both contribute to securing successful client relationships in the US and build the successful foundations of customer success management at scale for Sonio.

Main missions:
  • Contribute to sales process by building and leading implementation plan for the account
  • Ensure successful go-live with client coordinating internal team to onboard key stakeholders and users, organize training session & ensure adoption from the start.
  • Manage a portfolio of partners, nurture relationships and product adoption as first point of contact, independently organize quarterly business reviews, regular travel etc.
  • Identify ways to upsell/cross-sell services and develop execution strategy (i.e. meetings, demos, etc.)
  • Provide customers with continued support, triaging issues raised and delegating to the appropriate internal resource
About the profile

Sonio is a mission-driven company so interest in our mission is critical. Other requirements are:
  • At least 5-6 years of experience a customer success/account management position
  • You thrive in an un-processed environment and create a structure for yourself, you have an appetite for going fast and working simultaneously on different topics
  • You're a user-centric strategic thinker at ease with analytics
  • You have strong business acumen, the ability to understand and articulate high-level technical /clinical concepts and convey them into business-relevant context
  • Ideally, you have a good understanding of hospital/clinic environments
  • You're a team player, you're able to lead a transversal team to ensure successful projects


Location: Anywhere in the US

Salary: The package is flexible depending on seniority, we can share our internal if needed.

We move fast and aspire to be transparent over the process - our objective is that the process from the first chat to an offer is no longer than a month. We also aspire to give an answer to every application in a week - if you have not heard from us, please follow up at careers@sonio.ai.

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