Guest Service Representative

1 month ago


Dallas, United States Schulte Full time

Graduate Hotels®, is seeking a Guest Service Representative to join Graduate Dallas / The Lumen and its brilliant team of hospitality enthusiasts.

Graduate Hotels creates authentic, spirited spaces that connect travelers, students and locals alike. Through thoughtfully curated design, creative F&B and community-focused events, we create hotels worthy of their communities.

We are a diverse team of experience makers and storytellers. As a Graduate Hotels team member, you are the local insider shaping guest experiences. Our goal is to make every guest feel like a local even if it's their first time in town. In order to help you deliver on that goal, we encourage our team members to embody the same mindset as our guests through Graduate experiences and encouraged community exploration.

Graduate Hotels is proud to be Great Place to Work-Certified™, proving that our associates feel our commitment to cultivate a culture of inspirational and supportive leadership.

JOB DUTIES AND RESPONSIBILITIES

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing, assembling and delivering welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Understands the key points to communicate for a Graduate Arrival experience
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned
EDUCATION AND EXPERIENCE
  • Prior Customer Service Experience
  • High School Diploma/GED
KNOWLEDGE, SKILLS AND ABILITIES
  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills


About Graduate Hotels®

Graduate Hotels is a hand-crafted collection of hotels that reside in dynamic university-anchored towns across the country. Each hotel pays homage to the heritage of its unique town through cultural nods to the local community. Launched in 2014, there are 35 hotels across the U.S. and U.K. Graduate Hotels is owned by Adventurous Journeys (AJ) Capital Partners, a vertically integrated real estate developer, owner and operator. For more information on Graduate Hotels, please visit www.graduatehotels.com.

*Graduate Hotels is an Equal Opportunity Employer.

  • Dallas, United States Nothing Bundt Cakes Full time

    Benefits: 401(k) matching Employee discounts Flexible schedule Free food & snacks Free uniforms At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a Guest Service, Representative, Service, Guest, Restaurant, Retail


  • Dallas, United States Schulte Companies Full time

    Schulte Companies - 6101 Hillcrest Ave [Front Desk Agent / Concierge] As a Guest Service Representative at Schulte Companies, you'll: Greet guests and provide exceptional customer service; Handle guest inquiries and complaints; Process reservations and check-ins; Assist with luggage and transportation; Maintain cleanliness and organization of lobby and...


  • Dallas, United States Clipper Petroleum Full time

    Job DetailsLevel Entry Job Location Store #55 - Dallas, GA Position Type Full-Time/Part-Time Travel Percentage None Job Shift Any Job Category Retail DescriptionPOSITION SUMMARY: The Guest Service Representative greets and serves guests, handles merchandise purchases, stocks merchandise displays, and maintains a clean, safe retail environment. We are looking...


  • Dallas, Texas, United States Kirkland & Ellis Full time

    About Kirkland & EllisWe are a leading law firm that values collaboration, talent empowerment, service, inclusion, respect, and gratitude. Our team is united in our ambition to move forward, and we strive for excellence in everything we do. We believe that our people are our greatest asset, and we invest in the brightest talent to create dynamic teams that...


  • Dallas, Texas, United States Nothing Bundt Cakes - Dallas- Highland Park Full time

    About the Guest Service Representative RoleWe are seeking a highly motivated and guest-focused individual to join our team as a Guest Service Representative at Nothing Bundt Cakes - Dallas - Highland Park.Key ResponsibilitiesProminently greet guests with warmth and enthusiasm, using our Sweet Steps of Service to create a superior experience.Maintain strong...


  • Dallas, United States Extended Stay America Full time

    The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for assisting guests at all times, answering phones, and checkin Guest Service, Guest, Reservations, Associate, Retail, Insurance


  • Dallas, Texas, United States Perot Museum of Nature and Science Full time

    Job SummaryThe Perot Museum of Nature and Science is seeking a highly motivated and experienced Guest Services Manager to join our team. As a key member of our Guest Services team, you will be responsible for developing and implementing an exciting and inspiring experience for our diverse audiences.You will use your exceptional customer service skills to...


  • Dallas, Texas, United States Perot Museum of Nature and Science Full time

    Job Title: Guest Services AssociateJoin the Perot Museum of Nature and Science team as a Guest Services Associate, providing exceptional customer service to our visitors and ensuring a seamless experience for all guests.Job Summary:The Guest Services Associate is responsible for providing a welcoming and informative experience for our visitors, answering...


  • Dallas, United States Perot Museum of Nature and Science Full time

    Job DetailsLevel Experienced Job Location The Perot Museum of Nature and Science - Dallas, TX Position Type Full Time Education Level 4 Year Degree Job Shift Day DescriptionSummary The Guest Services Manager is an enthusiastic, outgoing, welcoming, creative, and highly motivated team member responsible for developing and implementing an exciting and...


  • Dallas, Texas, United States Aimbridge Hospitality Full time

    Customer Service RepresentativeAimbridge Hospitality is seeking a Customer Service Representative to join our team.Key Responsibilities:Provide exceptional customer service to guests approaching the Front DeskMaintain proper operation of the telephone switchboardHandle requests for information, mail, and messagesAnswer guest inquiries about hotel service...


  • Dallas, United States Parkland Health and Hospital System (PHHS) Full time

    Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a...


  • Dallas, United States Blo Blow Dry Bar Full time

    Replies within 24 hours Join the original blow dry bar franchise - and build a fulfilling career you'll be proud of! Blo Blow Dry Bar has over 100 locations and is growing quickly. We believe in investing in our team members and giving them the lifestyle they deserve. Our Mission: to uplift and enhance those in our community through the power of flawless...


  • Dallas, United States Blo Blow Dry Bar Full time

    Replies within 24 hours Join the original blow dry bar franchise - and build a fulfilling career you'll be proud of! Blo Blow Dry Bar has over 100 locations and is growing quickly. We believe in investing in our team members and giving them the lifestyle they deserve. Our Mission: to uplift and enhance those in our community through the power of flawless...


  • Dallas, Texas, United States Chick-fil-A Full time

    Job SummaryWe are seeking a friendly and enthusiastic Customer Service Representative to join our team at Chick-fil-A. As a Customer Service Representative, you will be responsible for welcoming and greeting guests, taking and preparing customer orders, and maintaining a clean and safe environment.Key ResponsibilitiesWelcome and greet guests in a friendly...


  • Dallas, Texas, United States JobsRUs Full time

    Job Title: Healthcare HostJobsRUs.com is seeking a Healthcare Host-Hostess for our client in Dallas, TX. Benefits Available. Weekly Pay $11.54/Hour.Job Summary:The Healthcare Host-Hostess will be responsible for greeting and seating guests in a friendly and courteous manner, receiving payment, and assisting other service personnel as needed to provide total...


  • Dallas, Texas, United States Buffalo Wild Wings Full time

    Job Title: Customer Service RepresentativeLocation: 3333 Canyon Bluff BlvdAbout Us:Buffalo Wild Wings is a fast-paced sports bar and grill that offers a fun and dynamic work environment. Our team members are passionate about delivering exceptional customer service and creating memorable experiences for our guests.Salary: $12-$15 per hour, plus tips and...


  • Dallas, Texas, United States SEHQSR Group Full time

    Exceptional Guest ExperienceWe're seeking a skilled Customer Service Representative to deliver outstanding experiences to our guests.As a key member of our team, you'll be responsible for providing top-notch service, ensuring a welcoming atmosphere, and exceeding guest expectations.What We OfferOur team members enjoy a range of benefits, including:Flexible...


  • Dallas, United States Kirkland & Ellis Full time

    About Kirkland & Ellis At Kirkland & Ellis, we are united in our ambition and drive to move forward. We share core values that help us achieve excellence: collaboration, talent empowerment, service, inclusion, respect and gratitude. Our people are our greatest asset, and we invest in the brightest talent and encourage a diversity of perspectives and...

  • Guest Services Agent

    2 months ago


    Dallas, United States Highgate Hotels Full time

    The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Greet and welcome all Guest Service, Agent, Guest, Hotel


  • Dallas, United States Perot Museum of Nature and Science Full time

    Job DetailsLevel Entry Job Location The Perot Museum of Nature and Science - Dallas, TX Position Type Part Time Education Level High School Job Shift Day Description Reporting to the Guest Services Managers, the Guest Services Associate - Part Time is a guest-facing position and the incumbent will have the capability and availability to staff various...