Russian Speaking L2 Customer Support Representative
2 weeks ago
JOB DESCRIPTION We Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision. At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently. Our associates are at the forefront of everything we do, driving our clients' successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our . Simply put, we believe in better lives. Join us Learn more about Unisys and our key solution offerings:, , , What success looks like in this role: * 2nd Level telephone contact support * Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. * Must be logged into the call system so that HHO's can be received * Ability to resolve problems with or without remote tools * Consistently achieve First Contact Resolution performance metric * Accurately document calls and cases * Aware of customer's time restraints and work within those time limits * Keep customer aware of resolution steps - if ticket needs to be dispatched * Follow up Service Centre cases and requests to completion * Provide clients with problem reference numbers and request numbers * Enter all troubleshooting/resolution steps into the ticket - this information will be used for the 321 team to drive tickets to a lower level * All tickets are to be touched on a "first in first out basis", calling the customer on a daily basis * Escalate tickets as needed if on-site support is required * Resolve a minimum of 12 tickets per day (1.5 tickets per hour worked) * Understanding of SLA requirements for the client * Assist in cross training and communicate quick fixes * Manage time and workload to meet predetermined service levels * Maintain data accuracy in Service Centre through contact validation * Understand the various media sources that interface with the Service Desk * Champion, implement or support change * Identify process efficiencies within the Service Centre and to take corrective action to implement change * Discover and document process and procedures which need to be published to the team or on the Knowledgebase * Provide 1 knowledge script per week on commonly seen tickets * Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting, attendance, etc) You will be successful in this role if you have: * Fluent Russian and English language skill * Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level Fluent Italian and English language skills * 12 months IT Service Desk experience * 1 year previous experience providing Level 1 support for MS Office, MS Exchange and MS windows networks * Henkel knowledge is not a must, but it is an advantage * Working knowledge of data and voice network concepts Preferred: * ITIL Foundations Certification * Microsoft Desktop Administration certification * Analytical and diagnostic skills The safety of our associates is paramount and guidelines on safety measures are being implemented at all locations. To ensure that we minimize the risk for Covid-19 infection, the preferred way of working continues to be from home, where possible. Unisys is an Equal Opportunity Employer Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity
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Hopkins, Minnesota, United States Unisys Full timeJob SummaryWe are a global information technology company that builds high-performance, security-centric solutions to help change the world. Our vision is to enhance people's lives through secure, reliable advanced technology.About the RoleAs a 2nd Level Customer Support Representative, you will be responsible for providing fast, efficient, and friendly...
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Hopkins, United States Unisys Full timeJOB DESCRIPTION We Believe in Better! We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision. At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your...
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Russian Speaking L2 Customer Support Representative
3 months ago
Hopkins, United States Unisys Corporation Full timeJOB DESCRIPTION We Believe in Better! We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply...
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Hopkins, Minnesota, United States Unisys Full timeAbout the RoleWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Unisys. As a key member of our customer support team, you will be responsible for providing exceptional technical support to our clients in the Dutch language.Key ResponsibilitiesProvide fast, efficient, and friendly customer service to clients via...
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Hopkins, United States Unisys Full timeJOB DESCRIPTION We Believe in Better! We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision. At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your...
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Hopkins, United States Unisys Full timeJOB DESCRIPTION We Believe in Better! We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision. At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your...
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Italian Speaking L2 Customer Support Representative
2 months ago
Hopkins, United States Unisys Full timeJOB DESCRIPTION We Believe in Better! We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision. At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your...
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German Speaking L2 Customer Support Representative
3 months ago
Hopkins, United States Unisys Corporation Full timeJOB DESCRIPTION We Believe in Better! We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better! Here, you have the opportunity to learn new skills,...
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Dutch Speaking L2 Customer Support Representative
3 months ago
Hopkins, United States Unisys Corporation Full timeJOB DESCRIPTION We Believe in Better! We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply...
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Italian Speaking L2 Customer Support Representative
3 months ago
Hopkins, United States Unisys Corporation Full timeJOB DESCRIPTION We Believe in Better! We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply...
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Customer Training
2 months ago
Hopkins, United States Sportsdigita Full timeJOB OBJECTIVE As we continue our growth trajectory we are looking for an experienced Training & Support Specialist to join our team. This position is responsible for engaging, training, and enabling new and current customers on the DIGIDECK. The role will fill a critical spot on our Customer Care team and provides an exciting opportunity for any training and...
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Customer Service Representative
3 days ago
Hopkins, Minnesota, United States Lunds & Byerlys Full timeJob SummaryLunds & Byerlys is seeking a vibrant and outgoing Customer Service Representative to create a sensational shopping experience for our customers. This part-time position works a flexible schedule and earns a competitive wage.Key ResponsibilitiesGreet and assist customers in a friendly and welcoming environmentProcess transactions and handle...
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Customer Service Representative
3 days ago
Hopkins, Minnesota, United States Morrie's Auto Group Full timeAbout Morrie's Auto GroupMorrie's Auto Group is a leading auto retailer in the Midwest, committed to growing and training career-oriented employees into management roles within the company.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales support...
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Sales and Support Representative
1 week ago
Hopkins, Minnesota, United States Nothing Bundt Cakes #157 Full timeJob Opportunity at Nothing Bundt CakesWe are seeking a skilled Customer Service Ambassador to join our team at Nothing Bundt Cakes #157. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer experiences and assisting guests in selecting the perfect cake for their celebrations.Key...
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Customer Service Representative Minnetonka
3 months ago
Hopkins, United States Nothing Bundt Cakes #157 Full timeJob DescriptionJob DescriptionBenefits:Company partiesEmployee discountsFlexible scheduleTraining & development At Nothing Bundt Cakes, the Customer Service Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. Youll get to play party planner by helping guests order the right cake for their...
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Customer Service Representative
8 hours ago
Hopkins, Minnesota, United States Pilgrim Dry Cleaners Inc Full timeAbout Pilgrim Dry Cleaners Inc.We are a reputable dry cleaning company seeking a friendly and outgoing individual to join our team as a Customer Service Representative.Key Responsibilities:Greet customers and assist with their ordersAssemble orders and operate a cash registerPerform other miscellaneous duties as neededWork Schedule:We offer part-time...
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Customer Support Specialist
4 days ago
Hopkins, United States Augeo Affinity Marketing Full timeJob DescriptionJob DescriptionDescription:Hello, we're Augeo – we are a global leader in enterprise-level engagement and loyalty platform technology, delivering compelling experiences and fostering meaningful connections for employees, consumers, members and channel partners across many industries and verticals. We serve hundreds of clients, including...
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Customer Service Representative
18 hours ago
Hopkins, Minnesota, United States Lunds & Byerlys Full timeJob Summary:Lunds & Byerlys is seeking a vibrant and outgoing Customer Service Representative to create a sensational shopping experience for our customers. This part-time position works a flexible schedule and earns a competitive wage.Key Responsibilities:Greet and assist customers in a friendly and welcoming environmentScan items and process paymentEnter...
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Logistics Coordinator
2 weeks ago
Hopkins, Minnesota, United States East View Companies Full timeJob OverviewEast View is a prominent provider of native and translated foreign language information products and services, encompassing Slavic, Chinese, and Arabic databases, print periodicals, and books. Our clientele spans various sectors, including academic institutions, government agencies, corporations, public and federal libraries, and law...
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Data Entry
2 months ago
Hopkins, United States East View Companies Full timeJob DescriptionJob DescriptionEast View is a leading provider of native and translated foreign language information products and services, including Slavic, Chinese, and Arabic databases, print periodicals, and books. We serve all geographies and many market segments, including academic institutions, government organizations, corporations, public and federal...
