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Customer Experience Partner- Ocean

1 month ago

Spring, United States Maersk (a.k.a A P Moller) Full time

OpportunityTo efficiently coordinate the end to end program and information flows for named accounts where supply chain services represent the primary scope of work, with an end goal to exceed customer requirements and to meet/exceed regional goals and objectives.We offerWe offer you an exciting global career at the forefront of world trade.Working with the best people in a global team culture with future growth opportunities in an industry that has a significant impact on the world economyWe're proud of our people who define our company's industry leadership, global team culture and customer-centric focus every day.When you join our team you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job, create and shape our digital solutions, tap into industry-leading talent development initiatives, enjoy working with your colleagues and broaden your world view through our international job postings. We offer competitive compensation and benefits for full-time employees including health, dental and vision insurance, and paid time-off - and our parental leave policy is recognized world-wide as one of the best in the industry.Global scopeEvery company, every country wants access to a competitive shipping, logistics and port system - and our people have created one company that offers one, easy-to-use solution to all their shipping needs.Maersk is uniqueMaersk is uniquely positioned to play a significant role in global trade, creating opportunities that help countries, companies and people succeed. Our vision is simple: Maersk is the global integrator of container logistics, connecting and simplifying our customers' global supply chains. We do this through the global scale of Maersk, the world's largest shipping line; our Logistics and Services expertise that help customers manage their global supply chains; and through our port operator, APM Terminals, one of the largest container terminal operators in the world with the most strategic locations to serve global supply chains.Join us and play an important role on our team lifting global trade every dayAt Maersk we value the diversity of our talent and will always strive to recruit the best person for the job - we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high-performing teams.RESPONSIBILITIES FOR THE POSITION* Understand the supply chain account's business requirements and the end-to-end program which Maersk has committed, then execute according to defined IOPs, SOPs and KPIs* Builds and maintains long term relationship with customer, and internal operational and customer experience network.* Proactively identify product exceptions, then troubleshoot and solve according to broad guidelines provided by the Account Manager, KCM or Customer Experience Manager where applicable.* Collaborate and lead the Global Service Centre (GSC) staff assigned to the account.* Maintain IOPs, SOPs and KPIs in accordance with business changes* Analyse gaps between operational service levels and data output and make recommendations to address identified gaps.* Prepare KPIs and other product initiatives to internal Maersk stakeholders and work in conjunction with Account Manager in presenting to the customer.* Assist and coordinate new tactical and operational projects initiated by the client and/or Maersk* Act as a bridge between origin team and the client to improve the understanding and facilitate the communication, i.e. assist client to understand origin operations and vice versa assist origins to understand client's requirement, expectation and business model* Investigate EDI failure and analyse inputs to determine where/why error occurred. Coordinate with key systems/origin personnel to drive change where needed and improve EDI performance* Ensure compliance with applicable federal, state and local laws and regulations; adherence to company procedures and policies.* Performs other position related duties as specified by managementTECHNICAL SKILLS & KEY COMPETENCIES* Maersk systems* Excellent written and verbal communication skills* Customer and people oriented* MS Office tools, data analytics and reporting* Team player with proven ability to work under pressure and independently with little supervision* Visible driving force of Maersk Values and winning behaviours* A strong execution minded individual with analytical ability, good judgment and strong operational focus including analytical and troubleshooting skills* Knowledge of logistics market* Focus on delivering high quality work* Excellent conflict resolution and problem-solving skillsEDUCATION AND EXPERIENCE REQUIREMENTSEDUCATION & EXPERIENCE* Bachelor's Degree, Diploma or equivalent with 2 to 4 years of functional experience in Ocean, transportation or logistics preferred.* 2-3 years of transportation or similar industry experience* Client or Program Management experience preferredNotice to applicants applying to positions in the United StatesYou must be authorized to work for any employer in the U.S.Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com#LI-AA10Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.Customer Experience Partner- Ocean#J-18808-Ljbffr

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