Server - City Cruises Norfolk

5 months ago

Norfolk, United States Hornblower Inc Full time

Starting pay - $12.00/hr plus tips

City Experiences is seeking a Server for our City Cruises operation in Norfolk, VA

About Us:

City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

About You:

This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.

About the Opportunity:

The successful Server will be competent in serving food and beverages, is hospitable and cordial to guests and coworkers, acts safely and responsibly, and is knowledgeable about the vessel and the skyline.

Essential Duties & Responsibilities:

  • Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT service system
  • Greet guests and serve food and beverages in a timely fashion
  • Accurately take orders and enter them into the point of sale system
  • Maintain the cleanliness and safety of all common areas and service stations
  • Participate in the celebration and entertainment experience of the guest
  • Set up and break down dining room and service stations as prescribed; this requires movement of dining cabin furniture
  • Accurately collect payment from guests for on-board purchases
  • Provide information to guests including menu descriptions, order of service, entertainment options, cruise route and points of interest
  • Be prepared to begin work at scheduled time
  • Maintain uniform and personal grooming in compliance with appearance standards
  • Assist with the warm and efficient greeting and seating of guests when they arrive
  • Additional job duties as assigned
Requirements & Qualifications:
  • High school diploma or equivalent required
  • One (1) year experience in high volume restaurant preferred
  • Energetic and enthusiastic personality essential
  • Must be able to effectively understand and convey written and verbal information to guests and coworkers
  • Must possess a service orientation - actively looking for ways to help others
  • Basic computer skills are required
  • Will work for extended periods without sitting
  • Required to lift furniture and other heavy items such as dishes up and down stairs
  • Will be required to be available for work on all major holidays
  • Must meet minimum state age requirements


The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.

Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.

We encourage qualified applicants with arrest and conviction records to apply.

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