Host/Hostess - City Cruises Norfolk

2 months ago

Norfolk, United States City Cruises Full time
City Experiences is seeking Hosts for our City Cruises operation in Norfolk, VA for our upcoming season beginning in March.

About Us:

City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

About the Opportunity:

If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you. Inspired by our commitment to excellence, the service team at our Company creates unforgettable memories for our guests. The successful Host assists the Restaurant Manager on duty with the day-to-day activities of the front-of-the-house to ensure consistently high levels of quality, service and guest satisfaction while maintaining a high level of profitability.

About You:

This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.

Essential Duties & Responsibilities:
  • Provide exceptional hospitality to guests and coworkers as prescribed in Our Service System (OSS)
  • Responsible for creating and maintaining a safe work environment aboard the vessel, focusing constantly on the safety of all guests and shipmates
  • Actively participate in meetings including the Manager pre-cruise briefing
  • Oversee the setting of assigned deck(s), including package assembly & placement, and sidework & section assignments
  • Assist with the warm and efficient greeting and seating of guests when they arrive.
  • Coordinate buffets and table invitations on assigned deck(s)
  • Assist Servers and Server Assistants with table service
  • Maintain a high level of energy and a positive attitude
  • Lead by example, by remaining consistently professional and positive in front of staff, and maintaining a positive attitude
  • Comprehensive knowledge of all F& B Menu items, packages & POS systems
  • Interact with guests using scripted approaches
  • Participate in all entertainment as scripted
  • Table touch all individuals on deck, and meet all group leaders
  • Participate and lead post-cruise clean up; assign duties, and ensure the completion of all side work
  • Participate in the "Bye Bye" line
  • Perform a walk-through inspection with manager(s) at the completion of each cruise to ensure proper deck arrangement and sanitation
  • Check in with managers following the cruise to address any issues or situations, and to offer solutions to problems
  • Be prepared to begin work at scheduled time
  • Maintain uniform and personal grooming in compliance with appearance standards
  • Other duties as assigned
Requirements & Qualifications:
  • High school diploma or equivalent required
  • Must be at least 18 years of age
  • Previous restaurant experience preferred
  • Energetic and enthusiastic personality essential
  • Must possess a service orientation - actively looking for ways to help others
  • Will work for extended periods of time without sitting
  • Must be able to walk stairs
  • Required to lift furniture and other heavy items such as bus tubs up and down stairs
  • Will be required to be available for work on all major holidays
  • Per US Coast Guard requirement, must be a US Citizen or a Permanent Resident

The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.

Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.

We encourage qualified applicants with arrest and conviction records to apply.

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