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Field Services Engineer

1 month ago

Wakefield, United States Agilitas Energy Full time

Agilitas Energy, a leading integrated developer and operator of distributed solar and energy storage systems in the Northeast is now hiring a Field Service Engineer. You will be responsible for providing field service on PV and BESS facilities for the Company fleet, ensuring that all O&M and Warranty work is undertaken in accordance with the contractual scope and internal standards. This position also interfaces with third-party suppliers of large system components which includes, but not limited to, inverters, transformers, and air conditioning systems. This position reports to the O&M Manager. Primary Responsibilities Establish, promote, and maintain good customer service relationships with internal and external team members. Safely operate, supervise, plan & perform preventive maintenance, troubleshooting, and repairs. Perform remote diagnostics and troubleshooting of equipment issues using data acquisition and energy management software. Support software, firmware upgrades (as needed). Maintain accurate site records of work performed and site issues. Identify improvements to and contribute to product support procedures, training, troubleshooting guides, and other service documentation. Other duties as required to support the product return and technical support process. Be responsible for driving, communicating and bringing to closure open maintenance items effectively. Collaborating and escalating issues to the authorized service providers and subcontractors in a lead role. Key Knowledge, Skills and Abilities Fundamental knowledge of electrical test and measurement equipment required. Mechanical and electrical troubleshooting skills with the ability to read and interpret schematics and drawings in relation to physical systems required. Ability to interface well with vendors, contractors, and team members in a cross-functional environment required. Experience with troubleshooting hardware and software compatibility issues on PV and BESS required. Excellent written and verbal communication skills required. Experience with computer network operating systems required. Experience using Office tools Excel, PowerPoint, Word required. Working knowledge of communications protocols such as CAN, Modbus, TC/PIP, DNP3 a plus. Familiarity with complex controls systems, Real-Time Operating Systems a plus. Engineering experience with energy storage and power conversion systems a plus. Knowledge or understanding of generation, transmission and distribution in electric grid systems a plus. Working knowledge TCP/IP networking background, especially routing and communications protocols a plus. Structured problem-solving experience or Lean background a plus. Knowledge or understanding of computer networks a plus. Education/Experience/Work Environment B.S. in Electrical Engineering or equivalent technical experience. Willingness to travel up to 50-70%. Ability to lift and carry material is required. Must have a valid driver’s license and passport and be willing /able to drive and fly to remote sites as needed. Position Requirement: Unfortunately, at this time, we are unable to honor visa sponsorships. Applicants must be authorized to work in the United States without sponsorship now or in the future. Position Compensation: Agilitas Energy employee benefits include (but are not limited to): Competitive salary and bonus potential Comprehensive health, vision and dental Health Savings and Flex Spending Account eligibility 401k plan eligibility Employee Assistance Program Access to Group Life and Personal Accident Insurance Access to Short & Long-Term Disability Insurance