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Senior Quality Manager
3 months ago
Basic Function:
The Senior Quality Manager is responsible for the performance and continuous improvement of the quality portion of the Integrated Management System. This includes overseeing all aspects of quality and lean. They oversee team members within the Quality Department and Document Control. They are responsible for implementing, and maintaining the most effective procedure for an optimum Quality System Management. In addition, they are responsible for any other task the Global Director of Manufacturing Operations deems necessary.
Essential Functions:
Possess computer competence in programs such as Microsoft Office, SPC, SAP, etc.
Promote continuous improvement of all quality & process metrics and the Integrated Management System as a whole
Ensure Monthly Concern Reports are prepared
Prepare Process Improvement Studies; perform Internal 8-Ds, report opportunities for improvement to the management team
Perform Hold Ticket Analysis and initiate continuous improvement actions whenever a key metric is not setting an annual performance record
Update Hold Responsibilities
Ensure customer concerns and other quality issues are presented at the monthly plant meetings
Oversee the Technical Labs
Perform Performance Coaching for Quality Assurance staff
Address customer concerns, including determination of root cause implementation of corrective actions and verification of effectiveness
Ensure customer needs are represented when setting quality objectives for new or changed products and when determining corrective and preventive actions.
Submit new and/or reactivated gages and calibration standards to Gage Control
Calculate Q-Cost and provide to headquarters each month
Conduct Annual Quality Planning and send to headquarters as required
Bi-annually review Leadership Development Plans for his/her direct reports to ensure that it is completed and signed.
Calculate and submit KPI performance in Connect-i Portal in G-Portal each month as required by Headquarters
Establish and maintain product and process controls to ensure product quality and consistency, and to minimize scrap and rework
Obtain customer approval for changes as required by each customer
Serve as the Control of Nonconforming Product, Corrective and Preventive Action, Quality Assurance Process Owner, Continuous Improvement and Internal Auditing.
Update Production Control Plans and FMEAs as needed
Serve as backup for Technical Lab Managers
Complete Level III Layered Process Audits
Ensure all direct reports complete all assigned training on time.
Review customer specific requirements (OEMs and tiers) monthly. Meet with Quality Engineer to discuss any changes and subsequent actions. Update MS CSRM as applicable.
Approve Master Label data in company ERP system.
Prepare and report monthly Internal Audit findings for Management Reviews
Understands that inputs into Management Review are required as per the Management Review Input Sheet. Failure to comply can results in a nonconformance.
Communicate audit findings, performance results, and program changes and/or improvements to company Team Members, if necessary
Uphold the MS, IATF 16949 program and fulfill any specified responsibilities within
Oversee the Integrated Management System related documentation, specifically the Quality Manual, Operational Procedures, Work Instructions and Forms
Notify registrars in writing of any proposed changes that might conflict with a relevant standard and ensure said changes are not implemented unless approved by the registrar
Complete customer audits
Coordinate 2nd and 3rd party audits of the Quality Management System
Oversee second party supplier audit program
Enter customer complaints in CPPM portal in G-Portal
Audit Coordinator:
Oversee entire audit plan
Schedule (and conduct as necessary) audits
Review non-conformances and recommendations and forward them to appropriate managers for corrective action and recommendation action responses
Schedule corrective action and recommendation response follow-ups
Train specific Team Members in internal auditing techniques.
Oversee the approval and maintenance of internal audit system documentation (including internal audit procedures, checklists, and forms)
Control and maintain all Internal Quality Audit System records (excludes the maintenance of training records)
Prepare and report monthly Internal Audit findings for Management Reviews
Communicate audit findings, performance results, and program changes and/or improvements to company Team Members, if necessary
Skills/ Competencies:
Superior communication skills
Excellent organizational skills
Strong analytical and interpersonal skills
Ability to demonstrate effective leadership skills
Excellent problem-solving skills
Proficiency with Microsoft Office (Word, Excel, PowerPoint, Out-look).
Strong negotiation, organizational presentation skills
Strong training skills
Certifications in ISO/ IATF or other management system requirements
Education:
Bachelor of Science in Mathematics, Chemistry , Quality Management or related field
Experience:
3 years of experience in a decision-making position regarding quality, customer requirements and quality standards