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Customer Service Advisor

1 month ago

Livingston, United States Peoplebank Full time

We are easy to do business with - that’s why we need people like you to help us support our customers The Role We have a 6 month fixed term contract for a Customer Service Advisor to join our team, responsible for contacting Scottish Water customers by telephone, to make appointments for our technicians to take a water sample. The customer would have already requested this action to take place, so there's no cold calling involved. We would love to hear from you, if you can demonstrate... Previous customer service experience would be an advantage, but what is more important is that you enjoy talking to people and have a great telephone manner. Full training will be given on how to use the system, but a good level of confidence with technology is required, as is being a quick learner. What Next You apply, and we respond within two weeks (we know how annoying it is not to hear anything back) If you don’t receive feedback within that timescale, please don’t be afraid to chase us - one of our values is to do what we say we will do In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24-26 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury’s, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme. Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate. #J-18808-Ljbffr