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CRM Specialist

2 months ago


Champaign, United States My Pie Full time

We Print It. You'll Love It Or Your Money Back. We are looking for a CRM Specialist to set and monitor marketing strategies that will foster profitable long-term relationships with clients

In this role, you will coordinate with our Sales and Marketing directors to boost our company’s market presence and increase customer engagement. To be successful in this position, you should have solid experience with Customer Relationship Systems and KPI metrics. You should also be able to identify new opportunities and proactively address customer concerns. Ultimately, we want you to increase revenues and achieve business goals by building a customer-oriented company. Responsibilities

Monitor relationships with existing customers through CRM systems Ensure the CRM system provides an effective sales funnel Develop and implement marketing techniques that will drive new customers Set specific marketing strategies to retain customers Plan and manage multi-channel marketing campaigns Suggest new methods to address customers’ needs Track marketing metrics and trends, like conversion rates and web analytics Assist with organizing promotional events to reach prospective customers Review and select CRM software that meets our company’s needs Conduct market research to follow trends and competition Requirements

Proven work experience as a CRM Specialist or similar role Solid background in customer acquisition strategies Technical expertise with CRM and analytical systems Knowledge of online marketing methods and best practices An ability to manage marketing projects end-to-end Strong communication skills along with a customer-oriented attitude BSc in Marketing or 5+ years of experience in relevant field Join Us

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