![Austinymca](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative II
3 months ago
**YMCA of Austin**
**Customer Service Representative II**
**Extend-A-Care YMCA - Austin, TX - Full Time**
**How you will contribute to our Purpose:**
The YMCA of Austin is a dynamic, equitable force in the community that helps people of all backgrounds improve their total wellbeing and quality of life. Founded in 1953 and anchored in three Central Texas counties, the Y is a $40 million community enterprise that serves nearly 100,000 people annually through eight centers. We also provide afterschool education and care at more than 70 licensed campuses in four school districts. Unlike any other organization in the region, the Austin Y has the unique ability to welcome, educate and elevate all, and is committed to creating innovative programs, placesand people.
As a **Customer Representative II (CSR II)** is responsible for duties related to enrollment, payment, financial assistance, and general inquiries from customers and potential customers. The CSR II has the first contact with our customers and plays a key role in the Y's purpose by helping parents enroll their children in affordable, quality childcare This is a full-time, non-exempt position based out of the EAC Business Office.
**Pay Rate:** $15.00 per hour
**Rewards we offer you:**
* Full benefits package including dental, vision & health insurance
* 25 days of paid vacation (not including personal days, holidays, and sick time)
* Free Family Membership (worth $1,000)
* Funded Retirement Plan
* Learning and development opportunities
* Responsible for enrolling children in the childcare program
* Respond to inquiries from the public
* Conduct fee assistance interviews and determine client eligibility for financial assistance
* Process enrollment applications, adds and drops, and waitlists
* Provide billing and payment information to clients
* Process Housing Authority verification requests
* Compile enrollment and attendance data and maintain related files and records for each child
* Serve as backup for opening the safe in the morning and closing the register in the evenings.
* Provide backup coverage for the receptionist/operator/customer service representatives, as needed
* Adhere to YMCA policies
* Perform other duties and special projects as assigned
Working Conditions:
Mental Demands/Physical Demands/Environmental Factors:
Ability to read and record information, communicate effectively (verbally and in writing), maintain emotional control under stress, regular sitting, walking, reaching, bending, lifting, and standing. Must be able to routinely lift 10 lbs., and occasionally lift 40 lbs. Driving of an organization vehicle will occasionally be required
**What you bring to the Purpose:**
* **Education and Experience:** You have an Associates' degree or two years of college. You have one year of customer service experience. Or equivalent combination of education and experience. You are familiar with Microsft Excel and Word programs. Bilingual (Spanish/English) is preferred, not required.
* **You are a team player.** You are a team player with a positive, service-oriented attitude and you can work well with others.
* **You are organized and productive.** You are organized, able to prioritize tasks, and handle multiple assignments.
* **You are a strong communicator.** You listen for understanding and meaning. You speak and write effectively.
* **You foster a culture of inclusion and belonging.** You leverage peoples differences as strengths.
* **Availability:** You can work 8:00am-5:00pm or 9:00am-6:00pm, Monday through Friday.
*The organization has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.*
*The YMCA of Austin provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.YMCA of Austin complies with applicable state and local laws governing non-discrimination in employment in every location in which we have employees. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.*
Apply: Customer Service Representative II * Required fields First name* Last name* Email address* Location * Phone number* Resume or
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or
Paste your resume here or
Cover Letter
Select all that apply.* Monday through Friday, 8:00am-5:00pmMonday through Friday, 9:00am-6:00pm The following questions are entirely optional. To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. . Gender Race/Ethnicity I consent to be contacted over SMS/Text for this job.
-
Client Service Representative II
6 days ago
Austin, Texas, United States CAPPS, Inc. Full timeJob Overview Company: CAPPS, Inc. Position: Customer Service Representative II Role Summary: As a Customer Service Representative II, you will play a crucial role in managing the workflow and ensuring coverage within the Customer Service department. Your primary responsibilities will include providing exceptional service to both internal and external...
-
Customer Support Representative II
7 days ago
Austin, Texas, United States National Western Full timeCategory Administration OverviewPosition Summary In a role that operates with limited oversight, the Client Services Representative II addresses inquiries from policyholders and agents, ensuring a high level of service and support. Key Responsibilities Input changes such as beneficiary updates, address modifications, and form requests into the database...
-
Customer Service Representative
3 months ago
Austin, United States STN Inc Full timeOur Customer Service Representative help the local markets by offering products and services from our various clientele to increase their brand awareness and customer awareness. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers quickly, consulting on products with...
-
Customer Service Representative
4 weeks ago
Austin, United States STN, inc. Full timeJob DescriptionJob DescriptionOur Customer Service Representative help the local markets by offering products and services from our various clientele to increase their brand awareness and customer awareness. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers...
-
Customer Service Representative
1 month ago
Austin, United States STN, inc. Full timeJob DescriptionJob DescriptionOur Customer Service Representative help the local markets by offering products and services from our various clientele to increase their brand awareness and customer awareness. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers...
-
Customer Service Representative
3 days ago
Austin, United States Austin Firm Full time $40,000 - $50,000Job DescriptionJob DescriptionOur Customer Service Representative help the local markets by offering products and services from our various clientele to increase their brand awareness and customer awareness. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers...
-
Customer Service Representative
3 weeks ago
Austin, United States STN, inc. Full time $40,000 - $50,000Job DescriptionJob DescriptionOur Customer Service Representative help the local markets by offering products and services from our various clientele to increase their brand awareness and customer awareness. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers...
-
Customer Service Representative
1 week ago
Austin, United States Austin Firm Full time $40,000 - $50,000Job DescriptionJob DescriptionOur Customer Service Representative help the local markets by offering products and services from our various clientele to increase their brand awareness and customer awareness. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers...
-
Customer Service Representative
3 weeks ago
Austin, United States STN Inc Full timeOur Customer Service Representative helps the local markets by offering products and services from our various clientele to increase their brand awareness and customer awareness. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers quickly, consulting on products with...
-
Customer Service Representative
3 weeks ago
Austin, United States Austin Capital Bank Full timeProvide excellent customer service for inbound customer service. Helping our customers with their needs and assisting them with features and benefits of our products and services. Utilize current systems to assist customers to achieve their credit go Customer Service Representative, Customer Service, Representative, Microsoft, Retail, Banking, Skills
-
Customer Service Representative
3 weeks ago
Austin, United States Stryker Full timeAct as the customer service role model and expert for the branch. Maintain customer accounts and reconcile invoices for accounts receivable and provide guidance and support to the branch management. Assist with processing transactions in order entry Customer Service Representative, Customer Service, Representative, Operations, Accounts Receivable,...
-
Customer Support Specialist II
6 days ago
Austin, Texas, United States CAPPS, Inc. Full timeJob Overview Company: CAPPS, Inc. Position: Customer Service Representative II Role Summary: As a Customer Service Representative II, you will play a vital role in managing the workflow and coverage of the Customer Service department. Your primary responsibility will be to provide exceptional service to both internal and external clients. Key...
-
Customer Service Representative
4 weeks ago
Austin, United States CVS Pharmacy Full timeThis position is a fully remote role for anyone located in EST. Training: 9 weeks (No PTO) M-F 8.00 am-5.00 pm. Permanent Schedule: M-F 8.10 am-4.40 pm. This role will handle our Dental Medicare Provider calls. The role of the Customer Service Repres Customer Service Representative, Customer Service, Representative, Retail, Service
-
Customer Service Representative
2 months ago
Austin, United States YMCA of Austin Full timeHow you Will Power our Purpose (Job Summary) The YMCA of Austin is a dynamic, equitable force in the community that helps people of all backgrounds improve their total wellbeing and quality of life. Founded in 1953 and anchored in three Central Texas Customer Service Representative, Customer Service, Representative, Microsoft, Retail, Instructor
-
Customer Service Representative
3 months ago
Austin, United States Addison Group Full timeCustomer Service Representative Austin, TX Contract to Hire $18-20/ hour Addison Group has immediate openings for a Customer Service Representative. In this position you will be answering 50+ incoming calls per day, assisting customers with with orders and complaints, provide order status to customers, and hit all call metrics. Must be willing to start...
-
Customer Service Associate II
7 days ago
Austin, Texas, United States Greater Texas Credit Union Full timePosition Overview:We are seeking a dedicated Branch Associate II who excels in a team-oriented atmosphere and showcases leadership qualities among peers.Key Responsibilities:- Provide exceptional customer service to our members.- Foster and maintain strong relationships with clients.- Collaborate effectively with team members to achieve branch...
-
Customer Service Representative
3 months ago
Austin, United States Addison Group Full timeJob DescriptionJob DescriptionCustomer Service RepresentativeAustin, TXContract to Hire$18-20/ hourAddison Group has immediate openings for a Customer Service Representative. In this position you will be answering 50+ incoming calls per day, assisting customers with with orders and complaints, provide order status to customers, and hit all call metrics. Must...
-
Customer Service Representative
3 weeks ago
Austin, United States Daiohs U.S.A., Inc. Full timeFirst Choice Coffee Services is on a mission to take over the world with our Office Coffee services by providing unbeaten levels of customer service and supplying the best Office Coffee choices. For nearly half a century, First Choice Coffee Services has provided premium office coffee solutions to businesses throughout the United States. First Choice offers...
-
Customer Service Representative
2 months ago
Austin, United States Accent Full time** Customer Service Representative** **Job Category****:** Information Technology **Requisition Number****:** CUSTO02841 Showing 1 location **Job Details** **Description** **Fueling People To Be Their Best** is a leading food service operator headquartered in Austin, Texas. We operate 8 branches across 9 states priding ourselves on exceptional customer...
-
Customer Service Representative
2 months ago
Austin, United States Wcnorthwest Full timeCustomer Service Representative page is loaded **Customer Service Representative** locations5150-Austin time typeFull time posted onPosted Today job requisition idR-44214 ****Job Title**** Customer Service Representative****Primary Location**** Austin, Texas****Employee Type**** Employee****Job Description**** We are looking for a ******Customer Service...