Customer Service Representative II

3 months ago

Austin, United States Austinymca Full time

**YMCA of Austin**

**Customer Service Representative II**

**Extend-A-Care YMCA - Austin, TX - Full Time**

**How you will contribute to our Purpose:**

The YMCA of Austin is a dynamic, equitable force in the community that helps people of all backgrounds improve their total wellbeing and quality of life. Founded in 1953 and anchored in three Central Texas counties, the Y is a $40 million community enterprise that serves nearly 100,000 people annually through eight centers. We also provide afterschool education and care at more than 70 licensed campuses in four school districts. Unlike any other organization in the region, the Austin Y has the unique ability to welcome, educate and elevate all, and is committed to creating innovative programs, placesand people.

As a **Customer Representative II (CSR II)** is responsible for duties related to enrollment, payment, financial assistance, and general inquiries from customers and potential customers. The CSR II has the first contact with our customers and plays a key role in the Y's purpose by helping parents enroll their children in affordable, quality childcare This is a full-time, non-exempt position based out of the EAC Business Office.

**Pay Rate:** $15.00 per hour

**Rewards we offer you:**

* Full benefits package including dental, vision & health insurance

* 25 days of paid vacation (not including personal days, holidays, and sick time)

* Free Family Membership (worth $1,000)

* Funded Retirement Plan

* Learning and development opportunities

* Responsible for enrolling children in the childcare program

* Respond to inquiries from the public

* Conduct fee assistance interviews and determine client eligibility for financial assistance

* Process enrollment applications, adds and drops, and waitlists

* Provide billing and payment information to clients

* Process Housing Authority verification requests

* Compile enrollment and attendance data and maintain related files and records for each child

* Serve as backup for opening the safe in the morning and closing the register in the evenings.

* Provide backup coverage for the receptionist/operator/customer service representatives, as needed

* Adhere to YMCA policies

* Perform other duties and special projects as assigned

Working Conditions:

Mental Demands/Physical Demands/Environmental Factors:

Ability to read and record information, communicate effectively (verbally and in writing), maintain emotional control under stress, regular sitting, walking, reaching, bending, lifting, and standing. Must be able to routinely lift 10 lbs., and occasionally lift 40 lbs. Driving of an organization vehicle will occasionally be required

**What you bring to the Purpose:**

* **Education and Experience:** You have an Associates' degree or two years of college. You have one year of customer service experience. Or equivalent combination of education and experience. You are familiar with Microsft Excel and Word programs. Bilingual (Spanish/English) is preferred, not required.

* **You are a team player.** You are a team player with a positive, service-oriented attitude and you can work well with others.

* **You are organized and productive.** You are organized, able to prioritize tasks, and handle multiple assignments.

* **You are a strong communicator.** You listen for understanding and meaning. You speak and write effectively.

* **You foster a culture of inclusion and belonging.** You leverage peoples differences as strengths.

* **Availability:** You can work 8:00am-5:00pm or 9:00am-6:00pm, Monday through Friday.

*The organization has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.*

*The YMCA of Austin provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.YMCA of Austin complies with applicable state and local laws governing non-discrimination in employment in every location in which we have employees. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.*

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