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Deposit Operations Representative IV

2 months ago

Lewiston, United States TD Bank Group Full time
Work Location:
United States of America

Hours:
40

Pay Details:
$22.00 - $31.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs. As TD puts career development at the forefront of our colleague experience, it is not typical for an individual to be hired at or near the top of the range for their role.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:
Personal & Commercial Banking
Job Description:

The Deposit Operations Representative IV processes paperwork received from branches and other units to ensure accuracy and completeness. The Deposit Operations Representative IV takes corrective action as necessary.

Schedule: M-F; 8 am - 4:30 pm

Location: Lewiston, MEHybrid 2 days per week in-office

Depth & Scope:
  • Performs complex or non-routine administrative tasks exercising judgment and discretion in the performance of duties usually in support of a single unit or team within Deposit Operations
  • Works within standard procedures or modifies procedures for supervisory review and approval
  • Tasks are performed independently with limited supervision and review; Tasks may include filing, research and Customer service and contact; Provides information and procedural knowledge for less experienced staff
  • Suggests changes or modifications to policies and procedures to supervisor based on day-to-day observations and activities
  • Makes non routine entries into processing and tracking systems related to paperwork, deposits, and information processed
  • Provides information and procedural knowledge for less experienced staff
  • Clarifies procedures and performs the more complex aspects of tasks performed by assigned unit or team
  • Acts as an experienced resource for information and know-how for less experienced staff
  • Assesses work flow and productivity of assigned units to make improvement recommendations to management
  • Contacts Customers to explain items affecting their accounts
  • Processes Customers written requests such as death notices, tax changes, tax audits and other account information changes, corrections or updates
Education & Experience:
  • High school diploma or GED
  • 2-4 years related experience
  • Basic computer literacy and proficiency in common PC applications
  • Knowledge of deposit services policies and procedures or other relevant banking operations experience is required
  • Excellent Customer Service Skills
  • Demonstrated attention to detail and the ability to prioritize workload to meet unit objectives
  • Excellent verbal and written communications skills
  • Ability to provide guidance to others, clarifying complex policies and procedures and facilitating knowledge-sharing in the work group is required
  • Experience with Pega, Titan, and CMOD preferred
Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
  • Domestic Travel - Occasional
  • International Travel - Never
  • Performing sedentary work - Continuous
  • Performing multiple tasks - Continuous
  • Operating standard office equipment - Continuous
  • Responding quickly to sounds - Occasional
  • Sitting - Continuous
  • Standing - Occasional
  • Walking - Occasional
  • Moving safely in confined spaces - Occasional
  • Lifting/Carrying (under 25 lbs.) - Occasional
  • Lifting/Carrying (over 25 lbs.) - Never
  • Squatting - Occasional
  • Bending - Occasional
  • Kneeling - Never
  • Crawling - Never
  • Climbing - Never
  • Reaching overhead - Never
  • Reaching forward - Occasional
  • Pushing - Never
  • Pulling - Never
  • Twisting - Never
  • Concentrating for long periods of time - Continuous
  • Applying common sense to deal with problems involving standardized situations - Continuous
  • Reading, writing and comprehending instructions - Continuous
  • Adding, subtracting, multiplying and dividing - Continuous


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.