![HealthEdge](https://media.trabajo.org/img/noimg.jpg)
Senior Customer Partner
3 days ago
HealthEdge Software Inc
Senior Customer Partner
Pierre ,
South Dakota
Apply Now
TheSenior Customer Partner will be responsible for customer satisfaction, retention, and growth of an assigned book of business and will operate as the day-to-day customer lead. This individual will execute the account strategy, cultivate partnerships and lead day-to-day operations of our clients, striving to maximize the impact and value of our digital health management solutions. This role sits within our Customer Success team and will collaborate closely with all teams within the organization to include; Sales, Product, Engineering, Data and Analytics, and Clinical teams to achieve growth goals.
About the product:
Our Wellframeproduct helps healthcare organizations support every aspect of health beyond the four walls of care delivery. We provide care transformation services, a patented engagement platform, clinical programs that support the clinical and social determinants of health, and rigorous measurement.
Wellframe translates evidence-based, peer-reviewed guidelines and literature into an interactive daily checklist delivered to patients through the Wellframe mobile app. As patients engage with the Wellframe app, their data is shared in real time with their care team through the care team dashboard, which utilizes advanced algorithms to generate early intervention alerts. With secure two-way messaging, Wellframe facilitates long-term, trusted relationships between members and care teams.
What you bring:
10+ years of relevant experience building
executive customer relationships
and leading customer accounts in a
Healthcare SaaS Company
5+ years of experience working with
Health Plans
Experience with
Care Management Operations
and
Member Engagement
Hands on experience with
data analytics
and visualization software such as Looker or Tableau. You must excel at
utilizing data to “tell the story”
Excellent communication, facilitation, and presentation skills
Work style that reflectsour Core Values of Tenacity, Collaboration, and Humility
Passionate
about helping clients succeed and fostering their individual and organizationaladvancement
A team player who thrives in
collaborative
environments while being very
results-driven
Consulting experience
is highly preferred
Your impact:
Relationship Management
Develop andmaintain key operational and executive relationships
Leverage external and internal relationships toexecute on account plans and client roadmap to achieve growth goals, advocacy goals, etc.
Account Strategy, Planning, and Execution
Develop ongoing account plans in conjunction with Sales and CSO leadership to continually improve upon adoption, retention, andgrowth
Lead customer strategy for implementation and ongoingexecution
Review feedback from clients to finetune, evolve, and deliver on improvementopportunities
Lead strategic customer meetings toinclude; Quarterly Business Reviews, weekly and monthly Sr. Level Relationship meetings.
Leveraging established methodologies, services, and other internal SMEs, provide consultative approach to foster organizational adoption and success: change management,staff and member adoption, with a vision and roadmap for iterative and future success and growth.
People Management
Mentor younger members of the customer successteam
Lead cross functional teams driving towards positive customeroutcomes
HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.
Geographic Responsibility: REMOTE; adhering to EST Working Hours
Type of Employment:
Full-time, permanent
Travel%:
Up to 20%
FLSA Classification (USA Only):
Exempt
Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work across multiple time zones in a hybrid or remote work environment.
Long periods of time sitting and/or standing in front of a computer using video technology.
May require travel dependent on company needs.
The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check.
HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.
Job Locations
US-Remote
ID
2024-4477
Position Type
Full-Time
HealthEdge provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr
-
Senior Manager, Customer Management Products
1 month ago
Pierre, United States Marriott Full timeMarriott Senior Manager, Customer Management Products Pierre , South Dakota Apply Now Schedule Full-Time Located Remotely? Y Relocation? N Position Type Management JOB SUMMARY The Senior Manager / Product Owner (PO), Customer Management Products is responsible for supporting technologies that deliver services and support to our Customer Management Products...
-
Senior Manager, Customer Management Products
4 weeks ago
Pierre, United States Marriott Full timeMarriott Senior Manager, Customer Management Products Pierre , South Dakota Apply Now Schedule Full-Time Located Remotely? Y Relocation? N Position Type Management JOB SUMMARY The Senior Manager / Product Owner (PO), Customer Management Products is responsible for supporting technologies that deliver services and support to our Customer Management Products...
-
Senior Project Manager, Office of the Customer
2 weeks ago
Pierre, South Dakota, United States HealthEdge Full timeHealthEdge Software Inc Senior Project Manager, Office of the Customer Pierre , South Dakota Apply Now Weareseekingto hireanOffice of the Customer(OOTC)SeniorProjectManagerto jointhe Customer Success Operations team and help the OOTC proactively and measurably improve customer results/success while driving a cultural shift to customer obsession and intimacy...
-
Senior Product Manager
7 days ago
Pierre, United States Cleo Full timeCleo Senior Product Manager Pierre , South Dakota Apply Now Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ customers' potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterprise applications...
-
Senior Product Management Analyst
1 week ago
Pierre, United States comScore Full timeComscore Senior Product Management Analyst Pierre , South Dakota Apply Now Comscore Movies has an immediate opening for a Senior Product Management Analyst to join our Hollywood Software Exhibition Products team, working with our valued client base, which includes some of the largest cinema exhibitors in the world. The Sr. Product Management Analyst will be...
-
Senior Technology Consultant
1 month ago
Pierre, United States Jacobs Full timeJacobs Senior Technology Consultant (Environmental Health and Safety Information Management) Pierre , South Dakota Apply Now As a Senior Technology Consultant for Environmental Health and Safety Information Management , you'll have the chance to support the development and implementation of Environmental Health & Safety information management (aka EIMS,...
-
Senior Technology Consultant
4 weeks ago
Pierre, United States Jacobs Full timeJacobs Senior Technology Consultant (Environmental Health and Safety Information Management) Pierre , South Dakota Apply Now As a Senior Technology Consultant for Environmental Health and Safety Information Management , you'll have the chance to support the development and implementation of Environmental Health & Safety information management (aka EIMS,...
-
Global Payroll Senior Manager
7 days ago
Pierre, United States Amentum Full timeAmentum Global Payroll Senior Manager Pierre , South Dakota Apply Now Pay range 145 - 150K (depending on experience). US Citizenship is required to apply. The Senior Manager, Global Payroll is responsible for leading and managing all payroll operations outside of the United States. This role is critical in ensuring the accuracy, compliance, and efficiency of...
-
Senior Director IT Application Development
6 days ago
Pierre, United States Marriott Full timeMarriott Senior Director IT Application Development Pierre , South Dakota Apply Now Schedule Full-Time Located Remotely? Y Relocation? N Position Type Management JOB SUMMARY: Strategic technology leader responsible for implementing, managing, supporting, and optimizing applications and technology footprint that support owner & franchise functions. This role...
-
Senior Software Engineer
1 month ago
Pierre, United States EDB Full timeEDB Senior Software Engineer (Database Internals) Pierre , South Dakota Apply Now Innovative, collaborative minds wanted. The world loves Postgres. We envision a world where organizations thrive by harnessing the full power of Postgres, the world’s fastest growing and most loved and used open source database. Our mission is to enable data teams everywhere...
-
Senior Director, Product Management
3 days ago
Pierre, United States comScore Full timeComscore Senior Director, Product Management Pierre , South Dakota Apply Now Develops plans and roadmaps for new and existing products with the goal of enhancing Comscore’s offerings to meet market demand. Translates business objectives into developmental requirements. Breaks down business goals into discrete actionable system changes and new development...
-
Senior Analyst
2 weeks ago
Pierre, United States American Express Full timeAmerican Express Senior Analyst – Marriott Co-Brand Acquisition Marketing Pierre , South Dakota Apply Now With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and...
-
Senior Technology Product Manager
1 month ago
Pierre, United States Wolters Kluwer Full timeWolters Kluwer Senior Technology Product Manager Pierre , South Dakota Apply Now The primary responsibility of this position is to manage and execute the roadmap for our Patient and Member facing tools. The ideas for new product concepts arise from three sources – (1) user research you conduct, (2) Voice of Client feedback, and (3) sales input scoped and...
-
Senior Technology Product Manager
1 month ago
Pierre, United States Wolters Kluwer Full timeWolters Kluwer Senior Technology Product Manager Pierre , South Dakota Apply Now The primary responsibility of this position is to manage and execute the roadmap for our Patient and Member facing tools. The ideas for new product concepts arise from three sources – (1) user research you conduct, (2) Voice of Client feedback, and (3) sales input scoped and...
-
Senior Technology Product Manager
4 weeks ago
Pierre, United States Wolters Kluwer Full timeWolters Kluwer Senior Technology Product Manager Pierre , South Dakota Apply Now The primary responsibility of this position is to manage and execute the roadmap for our Patient and Member facing tools. The ideas for new product concepts arise from three sources – (1) user research you conduct, (2) Voice of Client feedback, and (3) sales input scoped and...
-
Senior Software Engineer
1 month ago
Pierre, United States Meta Inc Full timeMeta Senior Software Engineer - Oculus Studios Central Technology Pierre , South Dakota Apply Now Oculus Studios is expanding the Central Technology team (OSCT) focusing on efforts for the First Party Game Studios (Armature Studios, Beat Games, BigBox VR, Camouflaj, Downpour Interactive, Ready At Dawn Studios, Sanzaru Games, Twisted Pixel,...
-
Customer Success Manager
4 weeks ago
Pierre, United States Trustmark Full timeTrustmark’s mission is to improve wellbeing – for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you’ll work collaboratively to transform lives and help people,...
-
Pierre, United States HealthEdge Full timeHealthEdge Software Inc Senior Product Marketing Manager, Professional Services Pierre , South Dakota Apply Now HealthEdgeis seeking a dynamic Senior Manager,Product MarketingProfessional Services,to join its growing marketing team and work cross-functionally to support, position, and market itsProfessional Services. The SeniorManager,Product Marketing...
-
Pierre, United States HealthEdge Full timeHealthEdge Software Inc Senior Product Marketing Manager, Professional Services Pierre , South Dakota Apply Now HealthEdgeis seeking a dynamic Senior Manager,Product MarketingProfessional Services,to join its growing marketing team and work cross-functionally to support, position, and market itsProfessional Services. The SeniorManager,Product Marketing...
-
Senior Marketing Specialist
1 month ago
Pierre, United States Wolters Kluwer Full timeWolters Kluwer Senior Marketing Specialist - Campaigns Pierre , South Dakota Apply Now You will be a part of the Product Marketing organization within the Health Learning and Practice (HLP) business unit of Wolters Kluwer. Working as part of the Product Marketing organization, you will lead the strategic development and execution of best-in-class...