Senior Project Manager, Office of the Customer

1 week ago

Pierre, South Dakota, United States HealthEdge Full time
HealthEdge Software Inc

Senior Project Manager, Office of the Customer

Pierre ,

South Dakota

Apply Now


Weareseekingto hireanOffice of the Customer(OOTC)SeniorProjectManagerto jointhe Customer Success Operations team and help the OOTC proactively and measurably improve customer results/success while driving a cultural shift to customer obsession and intimacy acrossHealthEdge.

As anOOTCSeniorProject Manager,you will collaborate withSenior Executives,Customer SuccessExecutivesandcross-functional teams. You willplay acrucialrole indrivinga large portfolio oftargetedinitiatives, coordinatingproject activities, ensuring theachievement of defined customer outcomes.

Your role will involveclarifyingproject scope,milestones,timelinesandoutcomes, as well asensuring resources are engaged, risks are known, and PathToGreen plans are defined whereappropriate.

Additionally, you willbe responsible forcommunicating achievements and challenges to stakeholders in Customer Success, the weekly Account Review, and the twice weekly OOTC meetings.

You will alsobe responsible forcapturing and communicatingfollow-up from the OOTC meetings.
In your deep experience with OOTC initiatives, you will continuouslymonitorandoptimizeprogram effectiveness.

You will assesstheperformance of the program and customer outcomes, and you will tune data, reporting,alerts,and standard playbooks to ensure goals are achieved.

As time allows you will help drive Customer Success projects.

About Commercial Excellence:

TheHealthEdgeCommercial Excellence function includes Sales, Customer Success, and Marketing.

These three organizations, combined as the Commercial Excellence function,are responsible formeeting the business's annual and long-term financialobjectives, ensuring ongoing customer satisfaction, and increasingHealthEdgebrand awareness and market visibility.

Your impact:

Develophigh levelproject plans, including scope,milestones, andtimeline, and ensure adherence to them throughout the project lifecycle.
Collaborate with cross-functional teams to defineproject outcomes, resource requirements, and deliverables.
Monitor project progress and provide regular updates to stakeholders, ensuring effective communication and alignment of expectations.
Identifyand mitigate project risks, and proactively address issues that may arise.
Facilitate project meetings, ensuring that actions are documented and followed-up on.
Communicate status, risks, and issues to stakeholders, including senior leadership, and other relevant parties,facilitatingescalations when needed.
Determinecompletion of interventions by confirming measurable outcomes/results are achieved.
Continuously assess program performance, including attention to Calls to Action, adherence to standard action plans, and achievement of outcomes. Recommend improvements to tools and best practices whereappropriate.
Ensure compliance with relevant standards, and best practices.
What you bring

:

7 or more years' experience as a Project Manager, leading and successfully delivering projects on time; experience working within the SaaS industry preferred
Project Management Professional (PMP) certification required
Bachelor's degree in Business Administration,Project Management,Information Technology, or related field.
Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities simultaneously.

Excellentwritten and verbalcommunication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders at all levels.

Candidate will have proven experience communicating credibly with senior management.
Working knowledge of software such asGainsight, Smartsheet, and MS Office Tools.
Ability to thrive in a dynamic and fast-paced environment, with a proactive and solution-oriented mindset.
Ability to independentlyproblem solveand reach resolutions to issuesand the ability to remain calm under pressure.
HealthEdge

commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace.


We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.

Geographic Responsibility:

WhileHealthEdgeislocatedinBurlington, MA you may live anywhere in the US
Type of Employment:

Full-time, permanent
Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

The employeeis occasionally required tomove around the office.

Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work across multiple time zones in a hybrid or remote work environment.
Long periodsof time sitting and/or standing in front of a computer using video technology.
May require travel dependent on company needs.

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position.

They are not intended to be an exhaustive list of all duties, responsibilities, and skills

required

.

HealthEdge

reserves the right to

modify

, add, or remove duties and to assign other

duties

as necessary.

In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990.

Candidates may

be required

to go through a pre-employment criminal background check.
HealthEdge

is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women,

veterans

and persons with disabilities.
Job Locations

US-Remote

ID
Position Type

Full-Time

HealthEdge provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

#J-18808-Ljbffr

  • Senior Project Manager

    1 week ago

    Pierre, South Dakota, United States Prime Therapeutics Full time

    Our work is essential. We play a key role in ensuring that individuals receive the necessary medication to improve their well-being. We remain focused on this mission, which drives our dedication and influences our decision-making.Job Title:Senior Project Manager - RemoteAbout the Company:Join our team at Prime Therapeutics, where we are committed to making...

  • Project Manager

    2 days ago

    Pierre, South Dakota, United States CBRE Full time

    Project Manager - ConstructionJob ID173042Posted24-Jun-2024Service lineGWS SegmentRole typeFull-timeAreas of InterestProject ManagementLocation(s)Remote - US - Remote - US - United States of AmericaGlobal Workplace Solutions (GWS) - Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with...

  • Project Manager Director

    7 days ago

    Pierre, South Dakota, United States CBRE Full time

    Project Manager Director (US-Remote) Job ID 169201 Posted 31-May-2024 Service line GWS Segment Role type Full-time Areas of Interest Project Management Location(s) Remote - US - Remote - US - United States of America **About the Role:** As a CBRE Project Management Director, youll be responsible for department-related management services within an assigned...

  • Senior Lead Marketing Manager of Campaign Analytics

    7 days ago

    Pierre, South Dakota, United States Lumen Inc Full time

    Lumen is seeking a talented Senior Lead Marketing Manager of Campaign Analytics to join their team in Pierre, South Dakota.Lumen is a company dedicated to connecting people, data, and applications efficiently and securely. They prioritize teamwork, trust, and transparency, creating a culture that fosters progress and innovation.Recognized for their...

  • Consulting Project Technical Manager

    7 days ago

    Pierre, South Dakota, United States Oracle Full time

    Oracle Consulting Project Technical Manager- UnifierAbout the Role:Lead project execution for successful implementation of servicesPlan and coordinate all project aspects and resourcesEnsure alignment of staffing, forecast, and financial budgetBuild trust relationships with clients, teams, and stakeholdersAnalyze business needs to ensure Oracle's solutions...

  • Strategic Bid Manager

    7 days ago

    Pierre, South Dakota, United States Xerox Full time

    Strategic Bid ManagerGeneral InformationPress space or enter keys to toggle section visibilityCountryUnited StatesDepartmentSales SupportDateTuesday, June 18, 2024Working timeFull-timeRef# Job LevelSpecialistJob TypeExperiencedJob FieldSales SupportSeniority LevelMid-Senior LevelCurrencyGBP - United Kingdom - GBDescription & RequirementsPress space or enter...

  • Sr. Project

    1 week ago

    Pierre, South Dakota, United States Wolters Kluwer Full time

    Wolters Kluwer Sr. Project & Program Manager, Editorial System Pierre , South Dakota Apply Now *Please include a Cover Letter together with your resume in a single document Basic FunctionSr. Project & Program Manager – Editorial System will manage editorial system and related business process improvement projects relating to content creation and...

  • Senior Business Analyst

    7 days ago

    Pierre, South Dakota, United States Oracle Full time

    Oracle Senior Business Analyst - Oracle Health and Quoting Pierre , South Dakota Apply Now Are you a creative person who loves a challenge? Solve the complex puzzles you've been dreaming of as a Senior Business Analyst for Oracle Health and Quoting. Oracle is a technology leader that's changing how the world does business. We appreciate you taking the time...

  • Senior Data Scientist

    7 days ago

    Pierre, South Dakota, United States Oracle Full time

    Location field must contain 'city, state' or a zip code to perform a radius search (e.g., Denver, CO or City and state must be separated by a comma followed by a space (e.g., Houston, TX )Oracle Senior Data Scientist in Pierre , South Dakota Job DescriptionOracle's Software Assurance organization has the mission to make application security and software...

  • Senior Database Site Reliability Engineer

    1 week ago

    Pierre, South Dakota, United States Oracle Full time

    Oracle Senior Oracle Database Site Reliability Engineer Pierre , South Dakota Apply Now The Oracle Healthcare platform and infrastructure team can provide you with the opportunity to build and operate a suite of massively scaled, integrated cloud services in a broadly distributed, multi-tenant cloud environment. OHAI is committed to providing the best cloud...

  • Senior Software Engineer

    2 weeks ago

    Pierre, South Dakota, United States Marriott Full time

    Job Number Job Category Information TechnologyLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United StatesSchedule Full-TimeLocated Remotely? YRelocation? NPosition Type ManagementJOB SUMMARYMarriott has an exciting opportunity for a Senior Software Engineer on the Loyalty Engineering team. Candidate will work across multiple...

  • Energy Manager

    1 week ago

    Pierre, South Dakota, United States META Full time

    Meta Energy Manager (Clean and Renewable Energy) Pierre , South Dakota Apply Now Meta's Global Energy Team is seeking a highly experienced and self-motivated energy professional to identify, develop, negotiate, and manage clean and renewable energy supply solutions for our growing fleet of data centers.The Energy Manager (Clean and Renewable Energy) will...

  • Program Manager/ Consulting Lead

    7 days ago

    Pierre, South Dakota, United States Oracle Full time

    Oracle Program Manager/ Consulting Lead – Local Government Utility Billing Pierre , South Dakota Apply Now Oracle Local Government team is hiring a Program Manager/ Consulting Lead – Utility BillingRunning on a modern, secure cloud infrastructure, NetSuite for Government is specifically designed for the needs of small-to-midsize state and local...

  • Professional Services Portfolio and Program Manager

    1 week ago

    Pierre, South Dakota, United States EDB Full time

    EDBProfessional Services Portfolio and Program Manager Pierre , South Dakota Apply Now Innovative, collaborative minds wanted. The world loves Postgres. We envision a world where organizations thrive by harnessing the full power of Postgres, the world's fastest growing and most loved and used open source database. Our mission is to enable data teams...

  • AI Policy Manager

    2 weeks ago

    Pierre, South Dakota, United States Meta Full time

    Summary: Meta is hiring AI Policy Managers with expertise in AI policy issues to join our Privacy and Data Strategy Policy team and help us build products, services, and technologies that promote the best interests of our users, developers and the AI research community. The team's mission is to develop innovative approaches to AI services and research...

  • Database Architect/Senior Principal Engineer, SaaS

    1 week ago

    Pierre, South Dakota, United States Oracle Full time

    Oracle Database Architect/Senior Principal Engineer, Oracle SaaS Pierre , South Dakota Apply Now The Oracle SaaS Engineering organization builds and operates the Oracle Fusion Cloud Applications service, a complete suite of enterprise SaaS applications with embedded AI that run on next-generation Oracle Cloud Infrastructure (OCI). Leading companies trust...

  • senior water plant/system specialist

    7 days ago

    Pierre, South Dakota, United States City of Pierre Fire Department Full time

    Job Opportunities Use the Government Jobs tab to search through your municipality's employment opportunities. Subscribe to job posting notifications to be automatically alerted of the latest career opportunities by clicking on the Notify Me button.Category All City of Pierre positions Status Open Salary $25.98/hr minimum plus comprehensive benefit...

  • senior water plant/system specialist

    7 days ago

    Pierre, South Dakota, United States City of Pierre Fire Department Full time

    Job Opportunities Use the Government Jobs tab to search through your municipality's employment opportunities. Subscribe to job posting notifications to be automatically alerted of the latest career opportunities by clicking on the Notify Me button.Category All City of Pierre positions Status Open Salary $25.98/hr minimum plus comprehensive benefit package...

  • Systems Programmer Analyst

    7 days ago

    Pierre, South Dakota, United States Delta Dental of SD Full time

    Delta Dental of SD Systems Programmer Analyst Pierre , South Dakota Apply Now [REPORTS TO:[Director of Development and Modernization[LOCATION:[Pierre, SD (possibility of remote work)[OVERVIEW OF POSITION:[The Systems Programmer Analyst position[ is responsible for providing the IT department support in the areas of application development, data analysis, and...

  • Manager, Sales

    1 month ago

    Pierre, South Dakota, United States Marriott Full time

    Additional Information Manager, Sales & Catering Deployment Job Number Job Category Sales & Marketing Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States Schedule Full-Time Located Remotely? Y Relocation? N Position Type Management JOB SUMMARY The Manager, Sales + Catering Deployment, The Americas plans the...