![Blue Yonder](https://media.trabajo.org/img/noimg.jpg)
Customer Success Partner
5 days ago
Blue Yonder Title: Customer Success Partner
Location: VIrtual within the US
Overview
We partner with our customers to ensure they are maximizing value from their Blue Yonder products. Youll develop a deep understanding of the business operations and challenges of your assigned customers, understanding them in the context of their industry. Your will be building long term relationships with both IT and business stakeholders, supporting them through their entire Blue Yonder journey. Internally, you will represent the voice of the customer, you will be a key member of the core account team, along with the Account Manager and Technical Account Manager. If you enjoy driving real value, working collaboratively both internally and externally, in an energized and growing team, this role is for you.
How will you contribute and drive success?
Collaborating to create and deliver to account plans across your assigned accounts
Identify and create opportunities of cross-sell and upsell opportunities and ensure non-event renewals
Build relationships with key stakeholders in the customers organization to enable a great customer experience and capture any concerns
Keeping in tune with sub-industry trends and events that can enable you to effectively connect with your customers, understand their challenges, concerns and opportunities
Understand BY products and recognize how they can be used to solve problems and create value for your customers
Conduct periodic business reviews to drive adoption and value with your customers
Delivering and communicating ROI for your customers, both internally and externally, throughout the customer life cycle
Act as the internal customer advocate within BY working various cross-functional teams
Follow internal processes to improve Customer's Satisfaction, Increase retention, Risk Mitigation
Nurture Customer Reference status
Coordinate with Sales team to identify and support cross-sell/up-sell opportunities that will allow customers to unlock further value through BY
Oversee customer escalations for BY related matters involving Value, Consumption and Adoption and liaise with internal organizations as required
Serve as an important source for information regarding the customers business needs and provide customer feedback to Product Management, Sales, and Marketing
What will offer you to do so?
Competitive salary and bonus plan
Access to market leading tools & technology to help drive your success
Work alongside an industry leading teams to help you drive intelligent and thought-provoking conversations
Flexible remote working
Ownership of the customer experience on your assigned accounts
The opportunity to learn and drive leading practices in customer success
The chance to define what customer success looks like in an environment with a diverse, industry leading supply chain offering
An environment to grow and develop a career in Customer Success and beyond, measuring what matters including your personal & skillset development
What skills and experience do we seek?
Ideally, 8-10 years of experience in customer-facing roles in the Supply Chain industry
Experience in working with complex, multi-divisional, multi-geographical customers
Clear executive presence and excellent communication
Ability to identify critical items in ambiguous situations or structure, then communicate them at the required levels to make progress
Passion for the Supply Chain Industry
Experience working with cross-functional teams (e.g. Sales, Product, Delivery)
The salary range information provided, reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors. In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position.
Benefits
At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes:
Comprehensive Medical, Dental and Vision
401K with Matching
Flexible Time Off
Corporate Fitness Program
Wellbeing Days
A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more
At Blue Yonder, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer. We understand that your career search may look different than others, and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success and the success of our customers. Does your heart beat like ours? Find out here: Core Values
Diversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
#J-18808-Ljbffr
-
Expression of Interest
4 weeks ago
Dallas, United States Marlee (Fingerprint For Success) Full timeWe are inviting professionals in high-growth industries who are thinking about their next move or looking for a new opportunity to join our expanding talent pool. The Marlee Talent Pool is a pilot project designed to: Help job seekers get discovered by our partners based on their anticipated hiring needs Provide optional support and resources for job seekers...
-
Expression of Interest
2 weeks ago
Dallas, United States Marlee (Fingerprint for Success) Full timeJob DescriptionJob DescriptionWe are inviting professionals in high-growth industries who are thinking about their next move or looking for a new opportunity to join our expanding talent pool. The Marlee Talent Pool is a pilot project designed to:Help job seekers get discovered by our partners based on their anticipated hiring needs.Provide optional support...
-
Customer Success Manager
3 weeks ago
Dallas, United States Burroughs Full timeDescription Customer Success Manager Position Summary The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription. CSMs are...
-
Customer Success Manager
1 day ago
Dallas, United States Burroughs Full timeDescription Customer Success Manager Position Summary The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription. CSMs are...
-
Customer Success Manager
2 weeks ago
Dallas, United States Dice Full timeDice is the leading career destination for tech experts at every stage of their careers. Our client, Peterson Technology Partners, is seeking the following. Apply via Dice today! Job Overview: As a Customer Success Manager, you will be a key player in ensuring our clients success and satisfaction. You ll collaborate with cross-functional teams, understand...
-
Customer Success Manager
2 weeks ago
Dallas, United States Dice Full timeDice is the leading career destination for tech experts at every stage of their careers. Our client, Peterson Technology Partners, is seeking the following. Apply via Dice today! Job Overview: As a Customer Success Manager, you will be a key player in ensuring our clients success and satisfaction. You ll collaborate with cross-functional teams, understand...
-
Customer Success Advisor
2 weeks ago
Dallas, United States Dubber Full timeAbout DubberDubber is the world's leading conversation platform used by some of the world's largest communication networks. We are proud to offer innovative products that enable any business to unlock the potential in every conversation through AI-enriched conversational data. Already adopted as core network infrastructure by hundreds of global...
-
Customer Success Advisor
4 weeks ago
Dallas, United States Dubber Full timeAbout DubberDubber is the world's leading conversation platform used by some of the world's largest communication networks. We are proud to offer innovative products that enable any business to unlock the potential in every conversation through AI-enriched conversational data. Already adopted as core network infrastructure by hundreds of global...
-
Customer Success Advisor
2 weeks ago
Dallas, United States Dubber Full timeAbout DubberDubber is the world's leading conversation platform used by some of the world’s largest communication networks. We are proud to offer innovative products that enable any business to unlock the potential in every conversation through AI-enriched conversational data. Already adopted as core network infrastructure by hundreds of global...
-
Customer Success Manager
2 weeks ago
Dallas, United States Oldcastle BuildingEnvelope Full timeThe Customer Success Manager will develop and implement, a robust customer success system that will support the Commercial Excellence team. This role will develop and implement sales strategies that align with the company’s goals and objectives. Will work in collaboration with the Sales Operations team to analyze market trends and set sales targets for the...
-
Customer Success Manager
2 weeks ago
Dallas, United States Oldcastle BuildingEnvelope Full timeThe Customer Success Manager will develop and implement, a robust customer success system that will support the Commercial Excellence team.This role will develop and implement sales strategies that align with the company's goals and objectives. Will work in collaboration with the Sales Operations team to analyze market trends and set sales targets for the...
-
Customer Success Manager
1 day ago
Dallas, United States Suse Linux Full timeAbout Us Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE. SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise (SLE), Rancher and NeuVector. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical...
-
Customer Success Manager
4 weeks ago
Dallas, United States Atica Global Inc Full timeAtica is the fastest-growing hotel revenue success solution provider in the USA. With clients across the USA & across major brands (Marriott, Hilton, IHG, Hyatt, Choice, Wyndham, Best Western, Sonesta, G6, etc.), Atica has proven expertise in working with hotels helping them grow their annual revenues and stay competitive in a hyper-competitive market....
-
Customer Success Specialist
3 weeks ago
Dallas, United States Scythe Robotics Full timeOur Mission at Scythe Humanity has lost touch with nature - we’ve traded dirt and trees for asphalt, and we rely on loud, polluting, gas-powered machines to care for our limited natural spaces. Scythe is forging a new future by building intelligent, all-electric machines that unlock a new superpower: the ability to care for the outdoors pollution-free at...
-
Strategic Customer Success Manager
2 days ago
Dallas, United States AppFolio Full timeDescription Hi, We're AppFolio We're innovators, changemakers, and collaborators. We're more than just a software company - we're pioneers in cloud and AI who deliver magical experiences that make our customers' lives easier. We're revolutionizing how people do business in the real estate industry, and we want your ideas, enthusiasm, and passion to help us...
-
Customer Success Associate
3 weeks ago
Dallas, United States Wolters Kluwer Full timeWe are currently seeking a dynamic Customer Success Associate to join our growing teams across the country. CT (Corporate Trust) Corporation is the global leader of legal entity management, corporate compliance and due diligence solutions. Businesses and law firms around the world trust CT Corporation to manage their most critical business and legal...
-
Director of Customer Success
1 month ago
Dallas, United States Steer Health Full timeWe are seeking a dynamic and experienced Director of Customer Success to join our team. As a leader in the digital health space, we're looking for someone who can scale our SaaS operations while maintaining a laser focus on customer satisfaction. This role is perfect for a leader who thrives in a fast-paced environment and is passionate about driving...
-
Director of Customer Success
2 months ago
Dallas, United States Steer Health Full timeJob DescriptionJob DescriptionWe are seeking a dynamic and experienced Director of Customer Success to join our team. As a leader in the digital health space, we're looking for someone who can scale our SaaS operations while maintaining a laser focus on customer satisfaction. This role is perfect for a leader who thrives in a fast-paced environment and...
-
Director of Customer Success
1 month ago
Dallas, United States Steer Health Full timeWe are seeking a dynamic and experienced Director of Customer Success to join our team. As a leader in the digital health space, we're looking for someone who can scale our SaaS operations while maintaining a laser focus on customer satisfaction. This role is perfect for a leader who thrives in a fast-paced environment and is passionate about driving...
-
Director of Customer Success
2 weeks ago
Dallas, United States Steer Health Full timeWe are seeking a dynamic and experienced Director of Customer Success to join our team. As a leader in the digital health space, we're looking for someone who can scale our SaaS operations while maintaining a laser focus on customer satisfaction. This role is perfect for a leader who thrives in a fast-paced environment and is passionate about driving...