Customer Service Representative

3 weeks ago


Edwardsville, United States American Dish Service Full time

Description American Dish Service is a manufacturer and distributor of quality, American made, commercial dishwashers, equipment and related items. We are located conveniently in Edwardsville, Kansas just East of Bonner Springs. Job Summary: The Customer Service Representative will interact with the company’s customers taking orders and addressing inquiries via phone and online. Enjoy working with an enthusiastic, cohesive team of coworkers. Duties/Responsibilities: Interact with customers via telephone or email to take orders, provide support and information on products or services. Collect and enter orders for new or additional products. Field customer questions and concerns; when the issue is beyond the representative’s knowledge, forwards to the Supervisor or other appropriate staff. Ensure that appropriate actions are taken to resolve customers’ problems and concerns. Maintain customer accounts and records of customer interactions with details of inquiries, concerns, or comments. Prepare a report listing machine orders weekly and reconciles with machine shipments/Production Reports. Track, prepare invoicing, and ensure proper documentation for all Leasing and Consignment of machines. Key account reporting and tracking of sales. Flexibility on cross-trained positions with a Team mentality. Perform other related duties as assigned. Required Skills/Abilities: Excellent communication skills including active listening. Service-oriented and customer resolution excellence. Excellent organizational skills and attention to detail. Proficient Microsoft Office computer skills with the ability to learn new software. Education and Experience: High school diploma or equivalent. Associates Degree preferred. Customer service experience preferred. Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Job Type: Full-time Pay: $18.00 - $20.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule: Monday to Friday Education: Associate (Preferred) Work Location: In person #J-18808-Ljbffr



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