Customer Service Representative

1 week ago


Edwardsville, United States American Dish Service Full time
Job DescriptionJob DescriptionDescription:

Description

American Dish Service is a manufacturer and distributor of quality, American made, commercial dishwashers, equipment and related items. We are located conveniently in Edwardsville, Kansas just East of Bonner Springs.
Job Summary:
The Customer Service Representative will interact with the company’s customers taking orders and addressing inquiries via phone and online. Enjoy working with an enthusiastic, cohesive team of coworkers.
Duties/Responsibilities:

  • Interact with customers via telephone or email to take orders, provide support and information on products or services.
  • Collect and enter orders for new or additional products.
  • Field customer questions and concerns; when the issue is beyond the representative’s knowledge, forwards to the Supervisor or other appropriate staff.
  • Ensure that appropriate actions are taken to resolve customers’ problems and concerns.
  • Maintain customer accounts and records of customer interactions with details of inquiries, concerns, or comments.
  • Prepare a report listing machine orders weekly and reconciles with machine shipments/Production Reports.
  • Track, prepare invoicing, and insure proper documentation for all Leasing and Consignment of machines.
  • Key account reporting and tracking of sales.
  • Flexibility on cross trained positions with a Team mentality.
  • Perform other related duties as assigned.
Requirements:

Required Skills/Abilities: · Excellent communication skills including active listening.· Service-oriented and customer resolution excellence.· Excellent organizational skills and attention to detail.· Proficient Microsoft Office computer skills with the ability to learn new software.
Education and Experience:

· High school diploma or equivalent.

- Associates Degree preferred

· Customer service experience required in a professional office setting.
Physical Requirements:
· Prolonged periods sitting at a desk and working on a computer.

· Must be able to lift up to 15 pounds at times.

JOB DESCRIPTION

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance


Schedule: Monday to Friday


Education: Associate (Preferred)


Work Location: In person



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