Bilingual Customer Experience Specialist

2 months ago

Elburn, United States The LaSalle Group Full time

LaSalle Network has partnered with an innovative and environmental company offering exceptional services in waste and recycling solutions. They are seeking a Bilingual Customer Experience Specialist to join their growing team.

As a Bilingual Customer Experience Specialist, you are part of a team supporting and serving our client's customers through inbound and outbound calls. You will be expected to demonstrate a resourceful and quick-thinking mindset that will assist with callers and answer questions in a concise manner as well as providing an exceptional and committed customer experience to users through phone, email and chat support. This position is onsite in Elburn, IL.

Bilingual Customer Experience Specialist Responsibilities:

  • Anticipate customer needs and go above and beyond to ensure an efficient, seamless customer experience
  • Take ownership and tackle potentially complex and heightened user concerns with a positive and supportive attitude while making decisions and judgments to appropriately resolve those situations
  • Collaborate with other team members to ensure consistent and seamless services while also exercising time management and task prioritization
  • Work with team leaders to identify opportunities to improve processes, products and services
  • Update customer information in the system during and after each correspondence
  • Answer incoming calls from prospective customers to explain services and products offered while providing additional service offerings
  • Record and verify names, addresses, purchases and reactions of prospective customers
  • Handle incoming calls (orders, inquiries, complaints, etc.) and direct calls for further problem resolution if necessary

Bilingual Customer Experience Specialist Requirements:
  • High School Diploma or GED
  • Previous Call Center experience preferred
  • Demonstrable patience and attentiveness in all communication and interactions
  • Comfortable working in a fast-paced and very active group environment
  • Self-motivated to provide top notch customer service
  • Exceptional verbal and written communication skills
  • Detail-oriented with strong organizational skills
  • Ability to think critically and creatively to proactively and independently solve problems
  • Maintain a positive and professional attitude and outlook with customers and coworkers
  • Excellent Microsoft Word / Excel / Outlook Software Skills

If you are interested in this position and qualify based on the previously mentioned requirements, please apply today

Thank you,

Kaylyn Nagle
Project Manager
LaSalle Network

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.

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