Director, Managed Care Growth
4 weeks ago
At Hopscotch Primary Care, we believe great healthcare should be accessible to all people across all communities. Today, almost 20% of Americans live in a rural community, yet only 11% of physicians practice in those same communities. We are on a mission to transform healthcare in rural America. We provide high-quality primary care tailored to meet the needs of our patients through our robust care model and comprehensive care team, delivering care in our clinics, and across settings, and wrapping resources around the patients who need them most.
Our patients and the care teams who serve them sit at the center of everything we do at Hopscotch. Hopscotch Primary Care takes a team approach to serve patient needs and provide the best care possible. Our goal is to provide the care each of us would want for ourselves or for our family members, in the right setting, and at the right time.
Today, we are serving thousands of patients in our value-based care model and the number is growing every day. If you want to bring your experience, skill and passion to make a lasting impact in healthcare, we’d like to meet you.
ABOUT THE ROLE
We are seeking a results-oriented, team-focused and mission-driven professional to join our core team as Director, Managed Care Growth. The Director of Managed Care growth will be a trusted partner to the Head of Growth to develop and drive high-Impact strategies to grow our at-risk patient base.
Our ideal candidate will bring skill, tenacity and passion to play an instrumental role to strengthen the company's business strategy and execution against critical priorities and plans to grow and scale.This role is based in Western North Carolina (our clinics are clustered around Asheville, NC), but we will consider remote candidates who are able to spend at least 50%+ of their time in Western North Carolina.
Specific responsibilities will include (but are not limited to):
Strategic partner to Head of Growth and executive team in developing company strategy for managed care growth, payer attribution, and patient retention
Oversight and accountability for managed care growth, payer attribution, and patient retention for our Western North Carolina clinics
Lead, manage, and develop our Patient Relations Managers, building a performance driven team and a collaborative environment
Develop and roll-out trainings for Patient Relations Managers
Grow Patient Relations Manager team as we continue to expand clinic footprint in Western North Carolina
Design and establish tools and workflows that improve the Medicare attribution program and managed care growth process
Establish and maintain relationships with Medicare brokers in Western North Carolina, creating processes to evaluate relationship performance
Work closely with other departments to develop and execute programming during Medicare enrollment periods and integrate new initiatives into clinic operations
Oversee CRM workflows, internal reporting, and payer reporting to monitor program performance, track attribution, and assess service quality, ensuring alignment with growth objectives
Continuously assess and refine program strategies based on detailed performance metrics and patient feedback, ensuring the program adapts to changing needs and maximizes effectiveness
The Director, Managed Care Growth is a critical hire to lead our passionate, skilled, and committed team at Hopscotch as we work to achieve our big and important mission.
ABOUT YOU
You’ll be a great fit for this position if you have 6+ years of combined experience in a Medicare support, attribution, or patient services role and 3+ years managing teams. You also have a proven track record demonstrating:
Success in building and driving results in a high-growth, fast-paced organization,
managing to success through scale and change
Strength in execution, a drive for results and a commitment to excellence, accountability
and follow-through
using robust organizational skills, program management, collaboration and communication
Strategic thinking , including the ability to develop robust insights from various sources, grounded in data and objective analysis, with the ability to make concrete recommendations and outline clear action steps to enable results.
Articulate and succinct communication , including complex concepts, verbally and in writing, and use synthesized communications to drive execution and results.
High EQ and a collaborative and trust-driven working style
to quickly build relationships, internally and externally, to enable our work and culture.
Comfort with dynamic and sometimes ambiguous settings , showing the skill to bring a structured, proactive approach to prioritize and execute in a fast-paced, dynamic environment.
Ability to learn quickly and leverage critical thinking and perseverance
to take initiatives, solve problems, operate with autonomy and succeed in high-pressure situations.
Willingness to act with courage, lean into conflict and foster the ‘tough’ conversations
that need to happen to support our culture and success together
From a cultural perspective, you are:
Committed to excellence and bring a growth mindset to everything you do
Patient- and mission-focused, with a passion for healthcare and service to the providers who deliver healthcare
Agile, yet thoughtful and can work effectively in a fast-paced, dynamic environment
Constantly seeking ways to simplify and improve how things are done, bringing a positive attitude to challenges
Team-first and lead with humility, setting the tone for others to do the same
Accountable, holding yourself and others to a high standard and seek to support and develop others
Willing to roll up your sleeves, bringing a high work ethic and strong collaboration skills to work effectively with people of all backgrounds
Concise and articulate, drive towards clarity and deliver on your commitments
At Hopscotch Primary Care, we embrace diversity, invest in a culture of inclusion and positivity and encourage all to apply to join our team. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Please follow the link below to complete an optional personal video mission statement to compliment your application.
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Virtual Mission Statement
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Are you legally authorized to work in the United States?
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Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?
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How did you learn about this opportunity?
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If you learned about this opportunity from a current Hopscotch employee, please let us know who so we can thank them.
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