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Director Case Management
4 months ago
Position Title: Director of Case Management
Position Location: Asheville, NC - Mission Hospital
Schedule: Full-time Mon-Fri • No Weekends
Job Summary:
The Facility Case Management Director has the overall
responsibility for managing and coordinating department activities. The
The director ensures staff compliance with organizational policies and external
regulatory agencies and takes leadership responsibility for coordinating the
integration of the department's patient care and discharge planning processes
with related hospital departments and external agencies to ensure the continuity of
care and optimal clinical resource utilization. The Director has oversight for
all aspects of daily hospital case management operations and is accountable for
achieving established outcomes through actively engaging in interdisciplinary
teams and external stakeholders. The Director is a registered nurse with
responsibility for all operational aspects of the department. This position
requires an executive presence and candidates must possess excellent
communication and presentation skills, proven motivational capabilities, and a
demonstrated accomplishment record of delivering results and attaining goals.
This position is a subject matter expert in case management that requires solid
leadership, trust building, team building, as well as change management skills
to ensure the success of the department and case management initiatives. This
position requires an individual who is a self-starter and can
manage multiple priorities, work with minimal supervision on projects and
activities, and demonstrate tact and diplomacy in situations of conflict and
controversy. This individual must be able to adapt quickly to change and
coordinate efforts across multiple stakeholders.
Responsibilities:
Directs and evaluates departmental operations, including the case management model, staffing (skill mix and FTEs), use of information technologies, onboarding, and staff competencies to achieve performance and quality objectives.
Allocates resources to effectively staff department and meet productivity and quality goals.
Responsible for oversight of CM core functions and practice.
Ensures the adherence to care coordination and discharge planning processes, ensuring timeliness, quality, and proper documentation.
Works with the Facility CFO and Division CM Leader to achieve established goals and expectations.
Assesses and improves the department’s performance by evaluating operational processes, monitoring performance through analyzing data, and implementing sustainable performance improvement activities.
Ensuring compliance with policies and SOP.
Establish working relationships with key stakeholders including CMO, CNO, ancillary service leaders, Ethics & Compliance, and Legal.
Qualifications
Bachelor's degree, required, Masters Preferred
Master's degree in Nursing, Health Administration, or Business Administration, preferred
Either Registered Nurse (RN) licensure or Licensed Clinical Social Worker (LCSW), required
3+ years’ experience in overall acute care Hospital Case Management,
preferred
2+ years’ experience in case management leadership, preferred
