Senior Field Service Engineer

2 weeks ago

Sparks, United States The Ladders Full time
What does a cell phone in your pocket, a spaceship, and an electric vehicle have in common?

Ellsworth Adhesives specs in materials in each of those products

Ellsworth Corporation, a global, industry leading distributor of specialty chemicals and equipment and adhesive manufacturer currently has a Senior Field Service Engineer opportunity at Ellsworth Dispensing Solutions. The ideal candidate would be open to hybrid or remote work.

Are you passionate about field service engineering? Want to continue to grow your career? This is an exciting time to be a part of Ellsworth, come join our team

Summary

Provides on-site preventive maintenance, troubleshooting, repair, equipment modification and installation of equipment with medium to highly complex for national and international customers. Integrates equipment with customer and/or third-party vendors as needed. Maintains equipment documentation for internal assembly, testing, set-up and troubleshooting. Provides start-up service and customer training during installations.

Responsibilities
• Installs, troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and system components at Customer locations
• Integrates equipment with customer and/or third-party vendor equipment, as needed
• Conducts after-sales technical support and machine maintenance training to customers
• Performs preventative maintenance on Customer equipment as required
• Completes documentation related to the status of the machine issues, repairs, and/or installations to ensure timely billing
• Performs shipping and receiving tasks as required for inbound / outbound customer repairs and trade show demonstration equipment
• Communicates with Customers to schedule installation, repair and/or preventive maintenance work and estimated time of arrival for unscheduled work
• Responds to routine Customer and sales questions regarding equipment operation and performance
• Responds to technical questions from Customers and internally
• Participates in trade shows as required

Experience

3 + Years of direct work experience

Education

Bachelor's degree from a four-year college in Engineering or related field, other combinations of education and experience may be considered

Certifications, Business Licenses, Registrations, Other

None

Other Qualifications, Skills, and Abilities
• Strong Customer Service Skills
• Ability to manages difficult or emotional customer situations
• Respond promptly to customer needs and solicit customer feedback to improve service
• Continuously pursues training and development opportunities, including an in-depth knowledge of machine tool industry, latest technologies and company product lines
• Observes safety and security procedures

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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