Contact Center- Education Finance

2 weeks ago


Johnston, United States Axelon Full time
Job Title: Contact Center- Education Finance
Location: Johnston, RI
Duration: 3 Month Contract with possibility of Extension.
Hours: Monday - Friday

Job Description:

This department handles incoming calls in regards to Education finance loans. The contractor will be responsible to take incoming calls on application status, technical calls in regards to the application itself, and electronic signatures. The contractor will also be responsible for promoting and proceeding with over the phone applications. This position will require someone who can problem solve, troubleshoot, and proactively assist customers. Selected contractors will be responsible for providing a differentiated experience on a variety of incoming calls related to education financing for college-bound students and graduates looking to refinance their education debt as well as personal loans for debt consolidation. These detail oriented salespersons will be required to exceed sales goals, multitask and prioritize their daily workload while staying on the lookout for new business.

Required Skills:
  • Customer Service Experience
  • Ability to use Outlook
  • Previous Sales or Call Center experience is also a plus. This position is within a call center with call volume between 50-70 calls per day.
  • Candidates must have excellent communication skills and be able to work in a fast paced environment.
  • Other characteristics include:
  • Desire to meet and exceed sales objectives/goals
  • Ability to articulate what we have to offer our existing or potential customers
  • Confidence and conviction in our product to advise clients on financial resolutions to meet their needs
  • Positive attitude and high energy level"
  • Able to work with minimal supervision
  • Ability to learn and share new concepts quickly
  • Proactively assist customers in finalizing their loan

Responsibilities
Handle sales calls from prospects and customers who have a need for any of the Consumer Lending Products. Incumbent will assess customer needs through the established Sales framework to identify, advise and recommend solutions for our customers and prospects. Ensure follow up and follow through with both Internal and external customers is occurring to include pipeline management. Serve as the key contact for the borrower throughout the application process. Meet and exceed established volume goals.
Identify cross-sell opportunities on all interactions and deepen customer relationships. Familiarize themselves on new and existing products, services and procedures. Must be fully knowledgeable on all of the required disclosures and regulatory requirements that pertain to the products we offer.

Qualifications
  • Ability to work independently and successfully in a team environment
  • Superior organization and time management skills
  • Demonstrated ability to handle multiple tasks efficiently in fast environment
  • Effective written and verbal communication skills essential
  • Capable of delivering results within specified timeframe
  • Proficient PC skills, including MS Office experience
  • 2 years sales experience in financial services
  • Customer Service/Call Center Experience a plus

  • Finance Manager

    4 weeks ago


    Johnston, United States Grieco Hyundai Full time

    Job DescriptionJob DescriptionSeeking an experienced F&I Manager for a 150+ deal store. Must have experience, CDK experience helpful. We offer competitive wages, PTO, 401K and medical. Immediate openings available.Qualifications OtherAbility to read and comprehend instructions and information.Professional personal appearance.Excellent communication...

  • Director Of Education

    4 weeks ago


    Johnston, United States Sylvan Learning Center Full time

    Help children and teachers succeed in this role as the educational leader in our Central Iowa Centers. Lead students in their educational journey. The Director of Education (DE) is responsible for the educational quality of the programs within the Centers. You will meet with parents and discuss progress. The DE works with the Center Director and Management...


  • Johnston, United States Elevance Health Full time

    Community Health Care Case Worker Location: Community based in Woodbury, Black Hawk, Dubuque, Cerro Gordo, Pottawattamie, Polk, Story, Webster, Linn, Scott, Johnson, Lee, Henry, Des Moines, IA The Community Health Care Case Worker is responsible for serving as the initial and main point of Field contact between the Company and current and potential...


  • Johnston, United States Sylvan Learning Center Full time

    Looking for part-time work? Love working with kids? Join the Sylvan team!The Sylvan Learning Center Contract Services Division is looking for individuals to teach Reading to students in 1st-6th grade in an after-school setting ON-SITE at West Des Moines schools. Teaching groups are small, and all curriculum, lesson plans, and supplies are provided along with...


  • Johnston, United States Citizens Full time

    As part of our dedicated Contact Center team, our Inbound Business Banking Specialists create positive interactions with customers every day, whether that’s delivering a memorable service experience, or helping to problem-solve.  Often the first point of contact for our business customers, our Inbound Business Banking Specialists respond to an average...

  • Accountant (45196)

    4 days ago


    Johnston, United States Palmer Group Full time

    Job DescriptionJob DescriptionAs an Accountant, you will assist in many aspects of ensuring that financial accounting principles are executed in accordance with applicable IFRS and U.S. GAAP standards, company policies, and applicable federal reporting requirements. The candidate will collaborate with colleagues in finance and other business leaders across...

  • BDC Sales

    1 month ago


    Johnston, United States Grieco Chevrolet Of Delray Beach Full time

    Job DescriptionJob DescriptionGrieco Automotive Group in Johnston is looking to hire BDC representatives for our growing business development center. With over 1,000 hot leads per month, we are hiring immediately. No experience necessary will train the right candidate. Must be upbeat with a drive to succeed every day!Job Type: Full TimeJob responsibilities:...


  • Johnston, United States FM Global Full time

    FM Global is a leading property insurer of the world's largest businesses, providing more than one third of FORTUNE 1000 size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss prevention engineering and research;...


  • Johnston, United States Candeo Full time

    Job Type Full-timeDescriptionCandeo is a Not to Profit organization committed to enhancing the lives of individuals with diverse abilities. We provide comprehensive support services tailored to meet the unique needs of each person we serve, empowering them to lead fulfilling lives within their communities. At Candeo, we prioritize fostering a work culture...


  • Johnston, United States RI Temps, Inc. Full time

    Job DescriptionJob DescriptionThe Customer Service Representative I will provide exceptional service to our policyholders and agents in a broad range of requests with minimal supervision. This is accomplished by gathering information via phone and email and educating our customers in a fast-paced call center environment in a once and done manner with Ease of...


  • Johnston, United States Permanent Placement Resources, LLC Full time

    Family Medicine Physician - Full-Time, Johnston RI Schedule: Mon-Friday, daytime hours, with one (consistent) evening per week, (till 8:00 pm). No weekends. Shared on-call, one week at a time, once every six weeks. 40 hours per week: 32 clinical and 8 administrative hours scheduled at providers preference. Comprehensive team model, including RN s,...

  • Senior Specialist

    2 weeks ago


    Johnston, United States JobRialto Full time

    Job Description: We are seeking a skilled and creative UI UX Developer to design and develop compelling user interfaces and seamless user experiences for cloud based applications and services The UI UX Developer will play a pivotal role in shaping the visual and interactive elements of different applications including cloud but not limited to ensuring that...


  • Johnston, United States Candeo Full time

    Job Type Full-time Description Candeo is a Not to Profit organization committed to enhancing the lives of individuals with diverse abilities. We provide comprehensive support services tailored to meet the unique needs of each person we serve, empowering them to lead fulfilling lives within their communities. At Candeo, we prioritize fostering a work culture...


  • Johnston, United States Coordinated Regional Care Full time

    The Vice President of Population Health, Network and Contract Management is responsible for the oversight of value-based contracting and their implementation and related activities for CharterCARE (RI) under the direction of the SVP Prospect Medical, RI. The position is a hybrid role, with travel required to Providence, RI.Position Purpose Direct the...


  • Johnston, United States BNP Paribas Bank NV Full time

    We are looking for **Assistant Branch Manager - Fulltime - Johnston, IA** **Location** At Bank of the West, our people are having a positive impact on the world. Were investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable...

  • Case Manager

    2 days ago


    Johnston, United States ChildServe Full time

    Case Manager Community Based Services (Respite/SCL/Day Habilitation) Johnston, Iowa Ames, Iowa Apply Description As a Case Manager, you will provide case management services to children and young adults with disabilities. When You'll Work + Monday-Friday + Typical business hours + Occasional evening, weekend, or on-call responsibilities Benefits This...


  • Johnston, United States Cesar A Loaiza Full time

    **Benefits**: - 401(k) matching - Opportunity for advancement - Paid time off - Training & development **Position Overview** Are you skilled, motivated, outgoing, and enjoys working independently or as part of a team in helping individuals, families and businesses protect themselves, their assets and investments? Do you thrive in a fast-paced,...

  • Sales BDC

    1 month ago


    Johnston, United States Metro Honda Full time

    Job DescriptionJob DescriptionGrieco Automotive Group in Johnston is looking to hire BDC representatives for our growing business development center. With over 1,000 hot leads per month, we are hiring immediately. No experience necessary will train the right candidate. Must be upbeat with a drive to succeed every day! Job Type: Full Time Job...

  • Sr. Change

    4 weeks ago


    Johnston, United States Eliassen Group Full time

    Our industry-leading insurance client is seeking a Senior Change & Release Management Specialist. This is a hybrid role, must be able to commute to Johnston, RI. We can facilitate w2 and corp-to-corp consultants. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life...

  • Sr. Change

    4 weeks ago


    Johnston, United States Eliassen Group Full time

    Our industry-leading insurance client is seeking a Senior Change & Release Management Specialist. This is a hybrid role, must be able to commute to Johnston, RI. We can facilitate w2 and corp-to-corp consultants. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life...