Return Agent

2 months ago

Schiller Park, United States Walser Full time

Join Ace, a premier and internationally operating rental agency With over 300 licensed locations in over 45 countries, Ace is now the largest system of independent rental car agencies worldwide. Ace Rent-a-Car Illinois is located on-site at Chicago O'Hare International Airport and is a subsidiary company of Walser Automotive Group, a 26-rooftop automotive dealer group based in Minneapolis, MN.

As a subsidiary company of Walser Automotive Group, Ace employees have access to top-ranking benefits through Walser such as PTO, Maternity-Paternity-Adoption Leave, Pet Insurance, Medical & Dental Insurance, 401k, and so much more As an independent franchise, Ace employees have the benefit of a small, local team feel with access to competitive, comprehensive benefits through our parent company Walser Automotive Group.

Compensation: $16.50 / hour +

Our Kiosk Agents provide excellent service and a friendly face to our customers when they come in to rent our vehicles. Some of the responsibilities would include:

- Check returning vehicles for gas levels, damage and/or preventative maintenance or grounding

- Advise and review rental charges and provide an accurate receipt

- Inquire about service, satisfaction and document dissatisfaction

- Keep lot organized for ease of access and traffic flow

- Work outside in all weather conditions

- Enter ready car keys in the computer

- Handout car keys to customer

- Verify customer information when picking up vehicles

- Keep the Ready Line organized and clean

- Must have strong computer skills

We're Looking For:

    • Must be 18 years of age
    • Minimum 1 year customer service experience preferred
    • Strong interpersonal, organizational, and verbal and written skills
    • Must have a valid driver's license and acceptable driving record
    • Must be able to work a flexible schedule including day and/or evening hours
    • Proficient in English and Spanish preferred
What We Offer:
    • Medical, Dental, Vision coverage & HSA/FSA
    • Paid Parental Leave (Maternity, Paternity, Adoption)
    • Adoption Assistance Program
    • Life Insurance and 401K with Employer Match
    • Pet insurance and Employee discounts
    • Access to our Employee Resource Groups, such as: Women of Walser and Drive with Pride and Asian Hmong Alliance
    • The opportunity to volunteer through the Walser Foundation -The Walser Foundation: Our Community Mission - YouTube


We proudly operate on a set of Core Values which drive our decisions and actions on a daily basis. They are:

- Do The Right Thing - Nothing is worth compromising a relationship.

- Lead By Example - Be willing to help no matter how difficult the challenge.

- Display Positive Energy - A good attitude is highly contagious.

- Be Open Minded - The only thing that is constant is change.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.

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