Parking and Transportation Manager

3 weeks ago

Ocala, United States World Equestrian Center Ocala Full time

The Parking and Transportation Manager role at the World Equestrian Center Ocala is responsible for overseeing all aspects of parking, traffic management, and transportation services during events. This role involves collaborating with other departments and strategic planning to ensure safe and efficient operations. In addition, the Parking and Transportation Manager leads and directs the Traffic Safety and Transportation team, providing guidance, instructions, and support to ensure that all staff members uphold the highest standards of safety and service. As a key leadership role, the Manager must foster a culture of Quality, Class, and Distinction by delivering outstanding customer service and ensuring the department personnel consistently exceed guest expectations.

Primary Responsibilities:

  • Responsible for recruiting, hiring, onboarding, and training department team members
  • Provide ongoing training to ensure the team meets safety and service standards
  • Greet guests in a friendly and welcoming manner
  • Provide department with clear instructions and support during events
  • Adjust daily staffing as needed, extending or shortening shifts based on event demand
  • Plan department shift breaks and provide coverage for stations when necessary
  • Monitor traffic flow, identify potential bottlenecks, and mitigate vehicle obstructions
  • Direct and prioritize traffic movement to minimize delays while proactively addressing hazards
  • Develop and manage work schedules to ensure adequate event coverage
  • Oversee department payroll and ensuring accurate timekeeping
  • Conduct regular performance reviews and handle corrective actions to maintain team standards
  • Respond to emails promptly, coordinating logistics and providing updates
  • Manage the procurement and inventory of department equipment
  • Collaborate with other departments on event logistics and attend event planning meetings
  • Maintain consistent availability, aligned with the WEC events calendar
  • Stay informed about daily events, parking locations, and ideal traffic patterns
  • Manage WEC property tours and transportation
  • Communicate occupancy and congestion updates to leadership and adjust strategies accordingly
  • Plan, order, and place traffic control signs as appropriate
  • Performs other duties as assigned
This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Physical Requirements:

These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of the position. Reasonable accommodation can be made to enable individuals with disabilities to perform the described essential functions of the position.
  • Constantly listen and provide answers to the best of your knowledge.
  • Ability to stand for long hours and in various types of weather.
Qualifications, Education, Experience, Skills, and Abilities:
  • Previous experience in parking, traffic management, or event operations is preferred
  • 2-3 years in a supervisory or managerial role
  • Strong leadership, communication, and organizational skills. Ability to work in a fast-paced, dynamic
  • environment
  • Must have a valid driver's license with an acceptable driving record
  • Must be available to work a flexible schedule, including nights, weekends, and holidays, to meet the
  • demands of the events calendar

The World Equestrian Center is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.

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