Desktop Support Technician II

1 week ago

Redmond, United States Denali Advanced Integration Full time

*Benefits: *

The company offers medical, dental, vision, short and long-term disability, life insurance, the ability to participate in 401K and paid time off as applicable.

Summary of Position:

The Desktop Support Technician is part of a team responsible for providing technical support and deployment services to various clients.

Essential Functions:

Provide moderately complex end-user technical support including analysis and troubleshooting of technical issues

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals

Documents, maintains, upgrades, or replaces hardware and software systems

Deployments of new computer-related hardware or moves, and existing computer operating system upgrades. Physical installs/placement of equipment, cabling, data backup, and transfer, imaging, basic to complex configurations, standard to complex application installs/setups, profile transfer, validation and testing of installations, and preparation of old devices for disposal or re-deployment

Remote moderately complex desk-side technical support including remote control of end-users' devices

Research and provide recommendations for technical upgrades and changes to end-user devices and systems

Assist with the creation and maintenance of technical and user documentation

Act as point person on small project teams. Provide direction/support to other team members

Communicate status updates to customer and coordination/project management resources

Short term projects may include: computer and/or server moves and deployments, computer arm installs, and other hardware deployments

Some projects may involve travel to different sites located throughout the state and/or nationwide

Competencies:

Ensures Accountability

Tech Savvy

Communicates Effectively

Values Differences

Customer Focus

Resourcefulness

Drives Results

Plans and Prioritizes

Decision Quality

Self-Development

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Must be comfortable working in various working conditions including hospital, office, warehouse, and data center environments.

Work shifts will vary based on project needs. Typical projects are during daytime business hours, but at times depending on project needs work may be required outside of typical business hours (before or after typical business hours, on weekend, or during other times as needed).

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position 75% of the time. The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine, and printer. Frequently moves boxes with equipment weighing up to 25lbs across the building and/or to other offsite buildings for various project needs.

Required Education and Experience:

High School Diploma is Required

3 - 5 Years of Experience

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