Guest Experience Supervisor

3 days ago

Waldorf, United States Dash-In Full time
Description

Front of House Supervisor

Dash In, part of the Wills Group, recognized as a certified Great Place to Work™ and listed among Fortune's Best Workplaces in Retail™.

As a Guest Experience Supervisor, you'll work closely with management to lead a retail team, ensure excellent guest experiences, and maintain operational excellence. This includes supervising front-of-house operations, supporting staff, resolving guest inquiries, and upholding brand standards.
Responsibilities
  • Collaborate with managers to train and develop retail associates.
  • Oversee smooth front-of-house operations, addressing guest needs promptly.
  • Monitor customer flow and optimize service efficiency by opening registers as needed.
  • Uphold high standards for cleanliness, safety, and guest engagement.
  • Communicate inventory needs and support task completion as directed by leadership.
Qualifications
  • Minimum 1 year of experience in a supervisory or customer service role.
  • High School Diploma or GED (required).
  • Strong multitasking, problem-solving, and guest service skills.
  • Comfort with technology, including POS systems.
  • ServSafe Certification (preferred but not required).
Benefits of Joining Dash In
  • Paid Leave: Vacation, sick, personal days, holidays, and paid parental leave.
  • Community Involvement: Two paid community service days annually.
  • Professional Growth: Tuition reimbursement, professional development programs, and opportunities to advance within the Mid-Atlantic region.
  • Financial Support: Employer-matched 401(k), financial planning assistance.
  • Health and Insurance: Affordable medical, dental, vision plans, HSA options, pet insurance, and life/disability coverage.
  • Perks: Employee discounts on food and car wash memberships, plus free coffee and beverages.
About Dash In

Dash In operates in the retail convenience and fuel industry, delivering value through exceptional guest experiences. It prioritizes innovation, employee development, and a collaborative work culture. Supervisors at Dash In play a vital role in ensuring operational excellence, leading teams, and upholding the company's reputation for superior guest service.

This position is a great fit for individuals looking for career growth, meaningful benefits, and the opportunity to make a positive impact every day.

Dash In is an equal-opportunity employer and does not discriminate against any employee or applicant for employment based on age, race, religion, color, disability, sex, sexual orientation, or national origin.

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