Auditors
3 weeks ago
Shipping Coordinator
DEFINITION:
Will verify and keep records on incoming and outgoing shipments, oversees orders; which includes assembling, addressing, stamping, and shipping merchandise or material; that leave the company and are responsible for the timely and safe delivery to the clients while making all necessary transportation arrangements; receiving, unpacking, verifying and recording incoming merchandise or material; and successfully prepare quality items in a timely manner following the Company's rules and guidelines.
ESSENTIAL JOB FUNCTIONS:
Respond to customers or shippers' questions or complaints
Handles all claims and queries with suppliers, freight companies and custom brokers
Communicates with others to ensure shipping related problems are resolved
Provide routing information and issue shipping instructions to ensure deliveries arrive on time and to the correct location.
Notifies and/or delivers incoming product to end user
Manage all outbound shipments
Manage the packaging materials inventories
Package product to be shipped; pack, seal, label, and affix postage to prepare materials for shipping, using work devices
Verify material being packaged by examining contents and comparing with records, such as acknowledgements, invoices, or orders, to verify accuracy of incoming and outgoing shipment
Prepare merchandise to be returned to suppliers or delivered to customers
Arrange transportation services
UPS/FedEx software is to be used effectively and understood for summary reporting on request
Distribute documentation, including transfer of all original documents to the appropriate end user
Negotiate rates with suppliers such as carriers, operators and insurance companies to ensure the required profit margins, as directed by the company, are achieved
Prepare quotes for customers which will involve examining products or materials to estimate quantities or weight and type of container required for storage or transport
Liaise with accounts for preparation of invoices ensuring shipping costs are calculated accurately and passed onto customer.
Communicates and follows up on discrepancies with suppliers, publishers, freight companies, custom brokers.
Ensures that merchandise is processed, including labeling and pricing, and forwarded to appropriate sales and storage areas
Prepares activity report to manager regarding the operations of the area.
Ensures all relevant files are maintained and organized
Monitor shipments (Airfreight, Sea freight)
Enter shipment information into EPICOR
Prepare documents, such as work orders and labels, bill of lading, and shipping orders to route materials
Assist with clerical work, such as typing, filing and making copies upon request and other assigned tasks as designated by management.
Perform general housekeeping, maintenance and organization of the packaging, inventory and office areas
Hands-on cleaning and maintenance along with organization and interpersonal skills to coordinate with other departments
KNOWLEDGE, SKILL AND ABILITIES:
Arrive at the workstation and be ready to work by the start of each work shift
Ability to work flexible and overtime hours as needed
Ability to complete assigned tasks on time
Possess a "roll up your sleeves" positive attitude and maintain self-discipline
Work independently and as a team player
Be consistent and effective
Double check own work for accuracy
Ability to retain job related information
Be willing and able to learn new things within a reasonable timeframe
Ability to be willing and flexible to help where assistance is required
Ability to multi-task and manage daily operation
Ability to present information in a clear and concise manner
Possess strong negotiation skills with the ability to influence others
Ability to work well with others and provide excellent customer service
Ability to locate and solve problems
Possess great communication, organizational and time management skills
REPORTS TO:
Supervisor
Manager
JOB REQUIREMENTS:
High school diploma or GED
Ability to read and write legible English
Perform basic math
Read and follow simple instructions
Possesses excellent communication and interpersonal skills both written and verbal
Possess good reasoning skills
Be able to analyze data and prepare reports reflecting findings
Advise on strategic direction in relation to your role
Demonstrate strong computer skills
Must be able to interact with varying levels of people
ACCEPTABLE EXPERIENCE SUBSTITUTION:
Job experience of at least two years
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