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Customer Care Coordinator

3 months ago

Boise, United States Agri Beef Full time
POSITION PURPOSE:

The Customer Care Coordinator will work within Agri Beef's Marketing Department under the direct-to-consumer segment. This segment specializes in marketing premium beef and pork products direct to consumers via the website www.snakeriverfarms.com. The Customer Care Coordinator serves customers by providing product information, resolving product related problems, and providing overall customer care.

Candidate must exemplify leadership, communication, time management and team building skills when working with other team members to proactively evaluate the vision and strategy of the company. This is a demanding customer facing position within the Customer Care Team in a quickly growing, direct to consumer segment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • As the primary front-line customer contact via phone, email and web chat, assist customers and attract potential customers by answering product and service questions
  • Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Assist marketing activities to connect customers with Agri Beef's brands
  • Study industry data, trends, and help identify leading sources, blogs, etc. that influence our target audiences
  • Update job knowledge by participating in educational opportunities and reading trade publications
  • Maintain a positive attendance record by demonstrating consistent and punctual attendance on a regular basis
  • Perform other related duties as assigned
QUALIFICATIONS:
  • Outstanding verbal and written communications skills
  • Ability to multitask and function in a fast-paced environment
  • Excellent attention to detail
EXPERIENCE & EDUCATION:
  • Customer service experience a plus, but not required
  • Bachelor's degree in Communication, Marketing, Public Relations, Journalism and/or Business preferred, but not required


BENEFITS: Competitive benefits package offered for regular (non-temporary/seasonal) employees (and qualified dependents) working 30+ hours per week includes medical/dental/vision insurance, life insurance, long-term disability, 401k, PTO accrual up to 15 days per year, six (6) paid holidays annually, and three (3) floating holidays.

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Agri Beef, we are dedicated to building a diverse, inclusive, and authentic workplace.If you are excited about this role, but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.