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Customer Service Representative

2 months ago

Aliso Viejo, United States Eastridge Workforce Solutions Full time

Eastridge Workforce Solutions is seeking a Customer Service Representative for a company dedicated to developing new products for the ophthalmic market. For immediate consideration apply today.

Responsibilities:

Deal directly with customers either by telephone or electronically Respond promptly to customer inquiries Handle and resolve customer complaints Obtain and evaluate all relevant information to handle product and service inquiries Provide pricing and delivery information Perform customer verifications Set up new customer accounts Process orders, forms, applications and requests Organize workflow to meet customer timeframes Direct requests and unresolved issues to the designated resource Manage customers' accounts Confirm pricing structure Maintain customer databases Communicate and coordinate with internal departments Other duties as assigned. Requirements: High school diploma; Bachelor's degree preferred. Requires a minimum of 4-6 years of related experience or a AA with 2-4 years of experience, or a Bachelor's degree with 0-2 years of experience Strong computer skills with experience using Excel, Word, Outlook, PowerPoint, and basic use of a fully integrated manufacturing/inventory/ finance system -interpersonal skills Communication skills Verbal and written Listening skills Problem analysis and problem-solving Attention to detail and accuracy Data collection and ordering Adaptability and initiative Knowledge of ophthalmology a plus _

Benefits : Click here to learn more about benefits available to Eastridge's temporary employees.From time to time Eastridge's clients may offer additional benefits to Eastridge employees while on assignment.Information about those benefits will be communicated when applicable.

Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.

We value diverse experiences, including prior contact with the criminal legal system, and applicants with criminal histories are encouraged to apply.Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring, the San Francisco Fair Chance Ordinance, and the Philadelphia Fair Criminal Record Screening Standards Ordinance (a copy of the notice of rights under the Philadelphia Ordinance is available by clicking on this link ).

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