Customer Service Representative

4 weeks ago

Aliso Viejo, United States Vertos Medical Inc Full time
Apply Description

Interact with customers such as physicians, hospitals, and purchasing departments to provide and process information in response to inquiries, concerns, and requests about products and services. Responsible for working under general supervision.

  • Ensure compliance with regulatory requirements and company policy related to patient confidentiality (HIPAA) and customer interaction.
  • Adhere to all FDA Medical Device and AdvaMed Sunshine Act compliance requirements.
  • Provide customer service by telephone and email to hospitals, physicians, purchasing department staff, patients, and other related customers.
  • Process purchase orders, forms, and requests.
  • Verify customer information including Vertos physician certification, address/billing, and hospital credential as applicable.
  • Provide exceptional and timely customer service and follow-up internally and externally to support all customer inquiries and interactions.
  • Handle and resolve customer complaints; provide appropriate solutions and alternatives and follow up to ensure resolution.
  • Direct requests and unresolved issues to the designated resource.
  • Manage and keep records of customer interactions and accounts
  • Serve as a contact point to sales team to coordinate efforts and successfully respond to matters and requests with appropriate level of urgency.
  • Assist sales team with customer quotes; generate and distribute as needed.
  • Process patient and physician leads through CRM system.
  • Process all product return requests and report any customer complaints in accordance with company policies and procedures.
  • Maintain performance goals to meet and exceed customer and sales needs.
  • Maintain and increase professional and technical knowledge by on-the-job training, attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
  • Support compliance with the company quality standards, FDA regulations and guidance, applicable EU Medical Device directives, applicable ISO standards, and other pertinent country specific medical regulatory requirements.
  • Perform special projects and other duties as assigned.
Requirements

EDUCATION AND/OR EXPERIENCE

Required

  • High school diploma or equivalent.
  • A minimum of 2 years' experience as a customer service representative.

Bonus

  • Experience working in a small company and/or start up environment.
  • Experience with a medical device company or product.

SKILLS, ABILITIES, AND CHARACTERISTICS

  • Exceptional customer service orientation and ability to adapt/respond to different types of personalities.
  • Demonstrated success developing positive working relationships with internal and external customers, and team members.
  • Strong interpersonal and organizational skills.
  • Superior verbal and written communication skills, as well as excellent listening skills.
  • Good analytical and problem-solving skills.
  • Keen attention to detail and accurate data input skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Adapt well to change.
  • Comfortable working in a paperless environment.
  • Tech savvy: proficiency in Microsoft Office applications and in mobile/cloud resources including CRM software (preferably Salesforce) and ERP software (preferably NetSuite); comfortable learning new technical systems as needed such as Box, Zoom, and Slack.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

  • Travel (Distributed Workforce) - Approximately 5% of time will be spent traveling for team meetings, conferences, or meetings.
  • Physical Demand - While performing the duties of this job, the employee is regularly required to stand, walk, and sit for extended periods of time. Physical effort required by handling objects of 20 pounds or more occasionally and/or up to 10 pounds frequently. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Mental Demand - Moderate to high degree of concentration due to volume, complexity, and/or "pressure" of work. Ability to make critical thinking skills decisions under pressure.
  • Work Environment -
  • When working in a home office environment, a dedicated office with minimal distractions which assures maximum privacy of computer screens to protect confidential and sensitive information is required; highspeed internet connectivity is required to work effectively.
Salary Description $36 per hour

  • Customer Service Representative

    1 month ago

    Aliso Viejo, United States Vertos Medical, Inc Full time

    Job DescriptionJob DescriptionDescription:Interact with customers such as physicians, hospitals, and purchasing departments to provide and process information in response to inquiries, concerns, and requests about products and services. Responsible for working under general supervision. Ensure compliance with regulatory requirements and company policy...

  • Customer Service Representative

    4 weeks ago

    Aliso Viejo, United States PREMIER AQUATIC SERVICES LLC Full time

    NO EXPERIENCE NEEDEDPART-TIME/HOURLY TEAM MEMBERS ELIGIBLE FOR RAISE AFTER EVERY 60 SHIFTSCOMPENSATION $17.50-$20.00/hr Seasonal/ part-time, hourly Weekday afternoons 2p-8p, weekends WHAT SETS PREMIER AQUATICS APART?Exciting Opportunities: Immerse yourself in a career that's not just about lifeguarding - it's about creating memorable experiences by the...

  • Customer Service Representative

    3 weeks ago

    Aliso Viejo, United States Premier Aquatics Part time $17 - $20

    Job DescriptionJob DescriptionNO EXPERIENCE NEEDEDPART-TIME/HOURLY TEAM MEMBERS ELIGIBLE FOR RAISE AFTER EVERY 60 SHIFTSCOMPENSATION$17.50-$20.00/hrSeasonal/ part-time, hourlyWHAT SETS PREMIER AQUATICS APART?✨ Exciting Opportunities: Immerse yourself in a career that's not just about lifeguarding – it's about creating memorable experiences by the...

  • Customer Service Representative

    4 weeks ago

    Aliso Viejo, United States Premier Aquatics Full time

    Job DescriptionJob DescriptionNO EXPERIENCE NEEDEDPART-TIME/HOURLY TEAM MEMBERS ELIGIBLE FOR RAISE AFTER EVERY 60 SHIFTSCOMPENSATION$17.50-$20.00/hrSeasonal/ part-time, hourlyWeekday afternoons 2p-8p, weekendsWHAT SETS PREMIER AQUATICS APART?✨ Exciting Opportunities: Immerse yourself in a career that's not just about lifeguarding – it's about...

  • Customer Support Representative

    3 months ago

    Aliso Viejo, United States Ambry Genetics Full time

    ** Customer Support Representative** **Job Category****:** Customer Support **Requisition Number****:** CUSTO003004 Showing 1 location **Job Details** **Description** **JOB OVERVIEW** The goal of the Customer Support Representative I is to assist with client requests, direct clients to the proper department when needed, retrieve and document verbal or...

  • Customer Service Representative

    3 weeks ago

    Mission Viejo, United States Caliber Collision Repair Services Full time

    Service Center. Mission Viejo. UR COLLISION CUSTOMER SERVICE REPRESENTATIVE FOR THIS POSITION CAN MAKE UP TO: (Please remove if not located in a Salary Transparency State) $16 to $20 per hour! BENEFITS OF JOINING CALIBER Benefits from day one: Immedi Customer Service Representative, Customer Service, Representative, Retail, Service

  • Customer Service Rep.

    2 months ago

    Aliso Viejo, United States Motion Solutions Full time

    **Customer Service Rep. - Manufacturing Inside Sales** Customer Service Aliso Viejo, California Department **Customer Service** Minimum Experience **Mid-level** MOTION SOLUTIONS SUMMARY: Motion Solutions provides custom, application-specific engineered systems to OEMs and industrial customers in the medical, life sciences, semiconductor, robotics, and...

  • Customer Service Associate

    3 months ago

    Aliso Viejo, United States BLISS Car Wash Full time $16 - $20

    BLISS Car WashCustomer Service Representative - $500 Sign on BonusBase $16.00 - $18.00 hourly base pay, plus commission and incentives.Benefits:$500 Sign on BonusHourly plus commission and incentivesFlexible working hoursMedical, Dental, Vision, Critical Illness & Accident Insurance Plans401k with Employer Matching FREE weekly car washesWe offer the...

  • Customer Service Associate

    2 months ago

    Aliso Viejo, United States BLISS Car Wash Full time $16 - $20

    BLISS Car WashCustomer Service Representative - $500 Sign on BonusBase $16.00 - $18.00 hourly base pay, plus commission and incentives.Benefits:$500 Sign on BonusHourly plus commission and incentivesFlexible working hoursMedical, Dental, Vision, Critical Illness & Accident Insurance Plans401k with Employer Matching FREE weekly car washesWe offer the...

  • Customer Service Representative

    6 days ago

    Mission Viejo, United States Rogerson Aircraft ITAN Full time

    Company DescriptionThat trust has been built across nearly four decades of proven performance in value-added solution innovation, customer focus, responsiveness, service, and support. We are proud to serve the world’s aviation and aerospace community with innovations from mission-critical situational awareness to in-flight passenger entertainment.Role...

  • Customer Service Representative

    7 days ago

    Mission Viejo, United States Rogerson Aircraft ITAN Full time

    Company DescriptionThat trust has been built across nearly four decades of proven performance in value-added solution innovation, customer focus, responsiveness, service, and support. We are proud to serve the world’s aviation and aerospace community with innovations from mission-critical situational awareness to in-flight passenger entertainment.Role...

  • Customer Service Representative

    3 months ago

    Mission Viejo, United States Advantis Insurance Services Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Rep to join our team! You will be responsible for helping our agents take care of the needs of our clients.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and resolve product issues and concernsDocument and update customer...

  • Customer Service Rep

    1 week ago

    Aliso Viejo, United States Domino's Franchise Full time

    Job DescriptionJob DescriptionJob DescriptionABOUT THE JOBYou got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll...

  • Service Operations Representative

    5 days ago

    Aliso Viejo, California, United States Vertos Medical Inc Full time

    Job OverviewAs a vital member of our team, you will engage with clients, including healthcare professionals and purchasing departments, to deliver and manage information in response to their inquiries, concerns, and requests regarding our products and services. This role operates under general supervision.Key ResponsibilitiesEnsure adherence to regulatory...

  • Inside Sales Customer Support

    1 week ago

    Aliso Viejo, California, United States Motion Solutions Full time

    Customer Engagement Representative - Inside SalesOverview: The Customer Engagement Representative plays a crucial role in ensuring client satisfaction and managing inquiries effectively. This position is integral to the success of our operations, focusing on delivering exceptional service to our customers.Company Background: Motion Solutions specializes in...

  • Customer Service Representative

    3 weeks ago

    Mission Viejo, United States Caliber Collision Centers Full time

    Service Center Mission Viejo UR COLLISION CUSTOMER SERVICE REPRESENTATIVE FOR THIS POSITION CAN MAKE UP TO: (Please remove if not located in a Salary Transparency State) $16 to $20 per hour! BENEFITS OF JOINING CALIBER Benefits from day one: Immediately eligible for medical, dental and vision Industry Comparable Pay - Paid weekly and eligible for overtime...

  • Customer Service Representative

    2 days ago

    Mission Viejo, California, United States VCA Animal Hospitals Full time

    About the Role:We are seeking a highly skilled and compassionate Customer Service Representative to join our team at VCA Animal Hospitals. As a key member of our front desk team, you will play a vital role in providing exceptional care to our clients and their pets.Responsibilities:Field phone calls and respond to client inquiries in a timely and...

  • Customer Service Associate

    1 week ago

    Aliso Viejo, United States Chevron Full time

    At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Job Expectations: • Maintain courteous, professional contact...

  • CSR - Customer Service Rep

    3 months ago

    Aliso Viejo, United States NATIONAL TAX CREDITS INC Full time

    Job DescriptionJob DescriptionTax credit company looking to hire 2-3 entry level customer service reps for a strictly outbound calling position. Responsibilities includeDocument collectionClient follow up

  • General Service Technician

    3 weeks ago

    Aliso Viejo, United States Big Brand Tire & Service Full time $18 - $25

    Job DescriptionJob DescriptionGeneral Service Technician: $18-$25 effective rate (Base Pay + Commission + Overtime + Paid Benefits)What is the job?Work as a team to perform basic preventive maintenanceRepair tires, perform tire rotationsMount, dismount, and balance tiresPerform oil changes and install filtersPerform some mechanical services and repairsWhat...