Customer Service

2 months ago

Eatontown, United States Hackensack Meridian Health Full time

Description:

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. Its also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

At Hackensack Meridian Health at Home, we recognize our full- and part-time benefit eligible team members by offering a Total Rewards package including comprehensive Health Benefits, generous Paid Time Off, Travel Reimbursement as well as an investment in your future with a 401(k) match and Tuition Reimbursement. Per Diem team members are eligible to participate in the 401(k) match and Travel Reimbursement. At www.TeamHMH.com, youll find the information, resources and tools that will help you to be successful at HMH. From great benefits and innovative wellness programs, to robust learning and development opportunities, we continue to cultivate an exceptional work environment where you can do the kind of work that leads to fulfillment and professional growth.

Responsibilties:

Maintain clinical records and assure timely and accurately processing and completion of records. Provide clerical and phone support.

  • Maintain patient records. Assure documents are filed accurately and on a regular basis. Audit patient discharge charts thoroughly and follow up to provide missing data on a consistent basis.
  • Photocopy materials, correspondence and/or reports as requested. Make and distribute client records.
  • Order patient supplies in a timely manner. Assure that supply room is neat and clean, and proper inventories are maintained.
  • Responsible for ordering materials and maintaining SOC packets necessary for admissions.
  • Log faxes in appropriate lab book and verify that lab report is received. Fax blood work / labs on a daily basis and assure log books are accurate and complete.
  • Answer phone in a courteous manner. Take accurate and complete phone messages and relay to the appropriate party.
  • Provide assistance, guidance and/or direction to visitors, patients and staff. Ascertains the nature of their business; assists and/or directs visitors and patients to the appropriate location.
  • Assist Medical Records Coordinator in the maintenance of employee files. Ensure all employee filing/scanning is up to date and timely.
  • Other duties and/or projects as assigned. Demonstrate flexibility with job responsibilities in all areas.
  • Adheres to HMHs Organizational competencies and standards of behavior.
  • Lifts a minimum of 10 lbs., pushes and pulls a minimum of 10 lbs. and stands a minimum of 4 hours a day.

Qualifications:

Education, Knowledge, Skills and Abilities Required:

  • High School diploma, general equivalency diploma (GED), and/or GED equivalent programs
  • Proficient in Microsoft Office Suite
  • Strong Customer Service Skills

Education, Knowledge, Skills and Abilities Preferred:

  • DME Experience
  • Two (2) Years Healthcare Experience
  • Associates degree or higher

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