Client Support Specialist

2 weeks ago

Milwaukee, United States Curative Care Full time

Love where you work Are you searching for a job where you look forward to each day's challenges and rewards? At Curative Care, you can be part of a team of excited individuals making a real difference in family's lives. We offer a great, fully immersive training program. Come see why we're one of the Milwaukee Journal Sentinel's Top Workplaces of 2022

As a Program Specialist, you will be responsible for providing assistance to a population of clients of varying ages, some with complex medical needs, in an engaging, collaborative, and team-based environment.

Position Summary:

Supervise and assist with daily needs including, but not limited to:

  • Documenting goals and behaviors.
  • Providing direct personal cares such as feeding, toileting, giving medications.
  • Helping with walking, exercise, and movement.
  • Providing a variety of activities to keep clients engaged and active.
  • Escorting and engaging in community-based outings.
  • Other activities based on individual's needs and abilities.
  • Maintaining confidentiality of all individuals and does not discuss individuals in public areas.
  • Demonstrating knowledge of and adheres to all infection control procedures including proper hand washing techniques, contact with blood spills and standard precautions.
  • Communicating clearly and tactfully with individuals and their families, caregivers, case managers, transportation drivers, group homes, etc.
  • Maintaining harmonious relationship with manager and co-workers, providing support and assistance to co-workers to ensure quality care.
  • Demonstrating ability to read, understand and follow individual program plans and accurately documents on individual's goals.
  • Assisting individuals with the planning/facilitating of program activities on/off campus as required.
  • Assisting individuals in the use of toilet facilities and personal care as needed, including handwashing, providing perineal care, changing adult depends, changing into clean clothes, etc.
  • Assisting with meal preparation, serving lunches, assisting in setting up and feeding individuals, when required.
  • Assisting individuals with walking, including the use of walkers and wheelchairs, when applicable.
  • Accurately account for individual's money during community outings.
  • Providing medication management and assistance as required for program needs.
  • Recording and reporting changes in the individual's physical condition, behavior or appearance to Manager or Program Coordinator.
  • Making written reports of significant incidents occurring during program hours.
  • Being responsible during program hours to contact appropriate staff in case of an emergency.
  • Attending all trainings and meetings as required.
  • Reporting suspected abuse & neglect to Program Coordinator and Manager immediately (within one hour).
  • All other duties as assigned.


Knowledge, Experience & Qualifications:
  • Requires a high school diploma or equivalent.
  • Previous related experience in a healthcare setting preferred.
  • Able to exercise effective judgment, sensitivity, and creativity to changing needs and situations.
  • Ability to multi-task and perform multiple priorities.
  • The ability to contribute in a team environment and/or independently, to provide excellent customer service.
  • Ability to make decisions and solve problems.
  • Demonstrates attitude of cooperation and professionalism.
  • Must be able to solve problems and critically think, sometimes during stressful situations.
  • Listens well and effectively communicates in writing and orally.
Licenses & Certifications:
  • First Aid/CPR Certified within 6 months of hire.
  • Medication Management Certified within 6 months of hire.


Equal Opportunity/Affirmative Action Employer committed to creating a culturally diverse workforce that serves the various needs of our clients.

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