Supervisor Front Desk

4 months ago

Vinton, United States Boyd Gaming Full time
Company Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Job Functions
  • Hire, supervise, train, evaluate work performance, and administer counseling for staff members.
  • Prepare the weekly work schedule and maintain time and attendance records.
  • Respond quickly and accurately to guest inquiries regarding hotel procedures and property information.
  • Resolve customer complaints or disputes.
  • Able to perform duties of a Hotel Clerk as needed.
  • Possess knowledge of room rates, types, availability, hotel policies, and procedures.
  • Utilize computer system for various front desk and office procedures.
  • Maintain strict accountability of guest coupon books.
  • Ensure departmental adherence to applicable company and regulatory policies.
  • Other related projects and/or duties as assigned by management.
Qualifications

Additional Information
  • Three (3) years of experience as a front desk clerk. Supervisory experience preferred.
  • Able to use the company's software systems for hotel management, etc.
  • Must have excellent customer service, communication, and interpersonal skills.
  • Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

  • Front Desk Supervisor

    1 month ago

    Vinton, Louisiana, United States Boyd Gaming Full time

    Job SummaryBoyd Gaming Corporation is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our hotel operations team, you will be responsible for providing exceptional customer service, supervising front desk staff, and ensuring seamless guest experiences.Key ResponsibilitiesSupervise and train front desk staff...

  • Hotel Supervisor

    1 month ago

    Vinton, Louisiana, United States Delta Downs Racetrack Casino Hotel Full time

    Job Title: Hotel SupervisorDelta Downs Racetrack Casino Hotel is seeking a highly skilled and experienced Hotel Supervisor to join our team.Job SummaryThe Hotel Supervisor will be responsible for overseeing the front desk operations, ensuring excellent customer service, and maintaining a high level of guest satisfaction.Key ResponsibilitiesSupervise and...

  • Call Center Representative

    5 days ago

    Vinton, United States Mediacom Communications Full time

    Located in Cedar Rapids, IA Position: Lead Customer Sales & Service Representative IV, Front CounterPosition Overview: Responsible for enhancing and monitoring the performance of Customer Service, Front Counter Associates. Work to ensure Mediacom customers are provided outstanding service and a positive experience in a prompt and professional manner. In...